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Manager Project

Location:
Mysore, Karnataka, India
Posted:
January 02, 2020

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789-***-****

ada612@r.postjobfree.com

****, ** * ****

Vijayanagar 2nd Stage

Mysore 570017

https://www.linkedin.com/in/logesh-raja-489a5132

Skype: logeshraja_2

LOGESH RAJA R

PROFESSIONAL

SYNOPSIS

Project Management practitioner and ITIL Certified Professional with over 9 years of experience in Project Management, and overall 13+ years of experience in IT Operations.

Presently with Wipro Ltd as Transition Lead for Infrastructure Management.

Extensive experience of managing large IT operations in-house as well as outsourced teams.

Proficient in customer satisfaction, requirements gathering, planning, development of functional specifications, design & development and co-ordination with customer.

Proficient in leading dedicated & shared teams for running successful process operations and experience of developing the procedures and service standards for business excellence.

Experience in project governance, reporting & maintaining SharePoint documentation. PROFESSIONAL

ACHIEVEMENTS

STEP PLUS with Level-7 grade In-house assessment on business English proficiency.

Completed PMCP training (In-house)

Best Transition Team during Q2 & Q3 – 2018.

Recognized for Best Service delivery on Infrastructure ODC movements in August 2017.

Awarded Cisco WebEx – Best Team Lead during 2014 and Q1 ’15.

Star Performer of the Quarter - OND '08 and JFM '09.

Maintained consistency in CSAT above 90%.

ARCOS implementation for 100% assets for CSB account

FIL Backup support initiation improved from 12% to 87% Backup success

Introduced 2 SIPs (tHAT operational questionnaire & Transition Dashboard tracker)

Certifications – Transition Manager & PMO certified

Enabled Backup TSM application configuration to gain Customer SAT

FIL AWS - Identified the scope / availability at SNXT at early stage. With discussions / observations, aligned the Central Cloud team to manage Finolex infra

FIL AWS – Nimsoft monitoring: Requirement of New nimldr file was identified / used to complete Nimsoft agent installation for cloud servers

MnM Counter key issues in WebLogic server was resolved in liaison with Patch / CA Nimsoft vendor / SIMS team

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TRANSITION LEAD

ROLES &

RESPONSIBILITIES

Responsible for management of technology projects within Tech Project Management Practice, with specialization in Infra delivery.

Accountable to ensure the Transition projects are delivered on time, to budget and to the required quality standards.

Ensure the project is effectively resourced and manages relationships with multiple stakeholders (customer/internal teams).

Also responsible for managing the work of project team, allocating and utilizing resources in an efficient manner and maintaining a co-operative, motivated and successful team.

Reinforces the importance of being customer focused; encourages a culture, which values both internal and external project customers; monitors and acts on feedback from customers. Focuses on delivering solutions that meet the needs of customers Process

Identifying, analyzing and responding to project risks and issues. It consists of risk/issue management planning, risk/issue identification, qualitative risk/issue analysis, quantitative risk/issue analysis, risk/issue response planning and risk/issue monitoring and control

Ensure that the project is completed within the approved budget. This covers resource planning, cost estimating, cost budgeting and cost control.

Mentoring and monitoring team performance.

Communication Management: Coordinate and attend conference calls with the clients for day-to-day updates on the team’s performance, issues and improvements.

Analyze reports including process dashboards & performance reports and scout for areas of improvement

Involved in the end-to-end implementation of new Processes. WORK HISTORY TRANSITION LEAD / PROJECT MANAGER AT WIPRO LIMITED, MYSORE-INDIA Client: Lakshmi Vilas Bank, Finolex, Tata Power, CSB, M&M, WCCLG Vertical: ENU, BFSI, MFG, Govt & IT

June 2016 – Till date

TEAM LEAD - TECHNICAL SUPPORT OPERATIONS, CSS CORP Process: Cisco WebEx. Market leader in Web Conferencing solutions and on-demand collaboration

July 2012 – Sept 2015

SUBJECT MATTER EXPERT - TECHNICAL SUPPORT, CSS CORP Process : Cisco-WebEx

Jan 2009 – June 2012

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EDUCATION M.E. COMPUTER SCIENCE, BHARATHIYAR UNIVERSITY 2000 - 2003

CERTIFICATIONS TRANSITION MANAGER / PRACTITIONER

In-house August 2019

LEAN

Certified on September 2018

PMO CERTIFICATION

In-house April 2018

STEP + CERTIFICATION ON ENGLISH PROFICIENCY

Level-7 Grade July 2018

ITIL FOUNDATION CERTIFICATE IN ITSM V3.0

Completed on 2012

SIX SIGMA YELLOW BELT

CSS Corp In-house 2010

STRENGTHS STRATEGIC THINKING

INNOVATION AND CREATIVITY

STAKEHOLDER MANAGEMENT

RESULTS ORIENTATION

COACHING AND MENTORING

SKILLS MS PROJECT 2016

ITIL / PMI / DMAIC

MS OFFICE

DC / DR MANAGEMENT

PROCESS IMPROVEMENT

DEVELOPING & TRACKING BUDGETS

CUSTOMER RELATIONSHIP MANAGEMENT

SUPERVISION / PLANNING / COACHING



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