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Customer Service Manager

Puerto Vallarta, Jalisco, Mexico
December 27, 2019

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Marvie Conrique

Bahia de Banderas


Seeking a full time position with a company where I can utilize my skills to contribute to the growth of the company. To provide the company with quality bilingual customer service to clients and community.


I am multifaceted and organized detail-oriented individual offering over 12 years of experience in the field of administrative support thorough my previous experience. I have developed skills in the area of data entry, and problem resolution. I have knowledge in the proper use and application of various software programs such as Windows, Word, Excel, Access, Power Point and Explorer, Global and Mas 200 system. My Bilingual skills would be an asset to any company



2016 – 2019

Bilingual Office Manager

Sales and Customizing trips for VIP tourist

Monitoring performance

Conducting regular follow ups with business objectives

Concentra for Nike.Com

2015 – 2016

Bilingual Customer Service

Providing Bilingual Customer Service, basic sales techniques, product knowledge to connect customer with the right product and drive sales in Mexico, Chile, Colombia, Argentina and Canada.

Build the bond between consumer and brand by providing superior service.

Maintain knowledge of various store departments and be available to process credit card transactions.

Helping consumers to track their orders in UPS and Fed-ex.

Achieve the highest level of customer satisfaction through one call resolution.

International Furniture Direct Phoenix, AZ

2011 – 2013

Office Manager

Greeting, screening and directing visitor or clients

Responsible for processing wire payments by ensuring proper coding, uploading payments, creating daily and monthly revenue worksheets, reconciling and applying global payments, assisting as backup to international and domestic credit card payment verification process and creating journal entries for month end.

Bilingual Customer Service to domestic and International Clients, collections, new clients set up verifying tax liability, credit verification, window customer service, accounting responsibilities include entering in system Purchase orders, cash handling. Logistics set up. Processing online orders, damage, exchange merchandise and claims from domestic and international orders. Managing office duties, filing, scanning, faxing ordering supplies .Preparing daily bank deposits. Responsible for processing refunds.

Centro de Amistad, Phoenix, AZ

2004 – 2009

Office Manager

Greeting, screening and directing visitor or clients

Responsible for logging incoming and outgoing correspondence in an accurate and timely manner.

Collecting, Submitting fees from Substance Abuse and Domestic Violence groups.

Activate intake packets in claim track (government. system).

Verify clients insurance

Translation of official documents.

Assisting clinical Team Practitioner Nurse Translating during Psychiatric Evaluation.

Maricopa Community College Phoenix, AZ

2003 – 2004

Administration/Teacher Assistant

Providing information about the computer classes to potential students

Enrolling the new students in their lessons

Preparing students report to the Program Director, at Phoenix College

Translation of official documents.


Software: Mas 200, Global, Microsoft Word, Microsoft Excel, Microsoft Access, and Outlook.


Bilingual in English and Spanish


Available upon request

Contact this candidate