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Manager Sales

Doha, Qatar
December 27, 2019

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Karen Ann Santos Pascual

Adams Building, Al Mansoura

Mobile no: +974-********

Email Address:

Career Objective:

Seeking an opportunity where I will be able to utilize my strong organizational skills, educational background, and ability to work well with people, which will allow me to grow personally and professionally while contributing to the company’s success.

Work Experience:

Solaire Resort and Casino – Five Star Hotel and Casino February 11, 2018 – October 2019

Finance Department (Hotel Income Control)


• Responsible for the income of the Hotel.

• Review all rebates and allowances and ensure they are properly authorized and to report all deviations from prevailing policies and procedures.

• Verification of sales from Rooms, Food and Beverage and other Operational Departments and rectify any discrepancies.

• Ensure timely preparation and distribution of daily revenue and statistics report.

• Post all transaction in the revenue and allowance journal and any adjustments after sales receipts are confirmed.

• Verification of all Food and Beverage discounted checks are justified, properly recorded into POS system and to prepare utilization report for management.

• Ensure compliance to all control and system procedures and document all processes and identify errors for cash handling.

• Maintain the highest level of confidentiality.

• Ensure compliance with the rules and regulation such as terms and condition of the Company in regards of Account and Finance Department.

• Preparation and administration of Daily Revenue Report.

• Ensure all payment received must balance with the Income Audit report.

• Ensure all billing are in sequential order.

• Audit rebate and paid out.

• Check on complimentary and house use report.

• Check on General cashier report & spot check cash float.

• Organize and maintain all billing files and provide support to all charges.

• Month end journal;

• Filing – To ensure documentation & filling system are keen kept for audit reference. Special duties will be performed in a flexible, competent, knowledgeable, reliable, independent and efficient manner to ensure smooth operations at all times;

• Attend meeting and training as and when required or prescribed by the management. Solaire Resort and Casino – Five Star Hotel and Casino November 6, 2015 – February 10, 2018

VIP Lounge Receptionist and Stunner– Hotel and Casino Outlets Job Description:

• Assigned to receive, greet and assist VIP guests of hotel and casino.

• Assigned to serve drinks and food in VIP lounge area.

• Attends to guests’ request and general queries.

• Assist to maintain the orderliness of VIP lounge area.

• Perform other tasks as directed by VIP Lounge Manager. Solaire Resort and Casino – Five Star Hotel and Casino November 18, 2013 – November 2015

Finance Cashier – Hotel and Casino Outlets

Job Description:

• Assigned to process all payment methods in accordance with the hotel Income Control Policies and Procedures in a particular assigned Hotel and Casino outlet.

• To process applicable discounts, issued receipts and change due to the guests or customers.

• Assigned to closely coordinate with Income Control Departments relative to current promotions and discount rates.

• Attends to guests’ queries and requests.

• Assigned to handle and maintain cash floats issued

• Perform other tasks as directed by Manager

Trainings and Seminars Attended:

Amano Bisto Bar

April – May 2010 (300 hours)


• Provides guests with information regarding restaurant facilities

• Assists guest with their orders

On-The-Job Training

Marriott Hotel Manila

February – May 2012 (500 Hours)



• Provides guests with information regarding hotel amenities, facts about Resorts World and basic information of the city

• Assists guest’s errands

• Pick-up and delivering guests laundry

• Delivering guests request

Door Greeter

• Welcome guests upon arriving

Telephone Operator

• Assist guests with administrative calls

Chim 1st Hospitality and Tourism Summit

Fort Ilocandia resort, Ilocos Norte

April 2011

Practicum Orientation Seminar

Our Lady of Fatima University

Valenzuela City

August 2011

Educational Background


Valenzuela City Bachelor of Science in Hotel and Restaurant Management SY 2008-2013 Personal Data

• Birth date: May 06, 1989

• Age: 30

• Religion: Iglesia Ni Cristo

• Height: 5’7”

• Status: Single

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