Manager–Sales Operations & HR
With *+ years spanning across IT, Telecom, E-Commerce & lube verticals. Hands on experience in Customer Care, Call Centre (front facing & operations), Lead generation, Partner calling & managing database, reports, analytics, Human Resource roles with enterprises and start-ups & back-end operations for large fields force programs. Manager–Sales Operations & HR
Lakshya Internet Pvt. Ltd.
(A SAR Group Company), Gurugram - IN
04/2018 - Present
§ Analyze Sales pipeline & trends with Senior Management in order to forecast monthly & quarterly sales goals and quotas with 95% accuracy.
§ Brief CEO & CFO with weekly with detailed analytics reports & generate 12 comprehensive reports weekly/monthly & annually for review to the sales team & operations team.
§Designed an innovative marketing strategy to boost market, penetration, increasing our operating profit margins.
§ Facilitate the hiring process and training of sales team across the North India Region.
§Device social media Strategies that align with B2B initiatives & objectives.
§Oversee the daily operations and schedules of over 100 employers.
§Greeted client & vendors with respect & hospitality.
§Monitor forecasts and consumer data for changes & offered solutions.
§ Streamlined data input process by aggregating related data and reorganizing databases.
§ Serve as personnel chief for all HR process, Including on-boarding & off- boarding, personnel transfers, correspondence, and directives for 150+ off role employees.
Deputy Manager-Sales Operations & HR
Channelplay Limited, Gurugram - IN
09/2016 – 03/2018
Projects on Work
§ End to end Management for around 1100+ manpower in North & East India for Apple Project.
§ Client communication in form of daily, weakly & monthly reporting which includes ad-hoc reports.
§ Following projects Standard Operating Procedures for all operational tasks.
§ Coordination with team leaders, vendors, and freelancers, meeting the project's data and analytical requirements through the usage of ERP systems and MS Excel which also includes data collection, cleaning, compilation and analysis.
§Managing all the training in North-East India.
§Maintain projects attendance for Pay-rolling.
§Market visit with TLs and client to ensure the Hygiene of the program with PJP.
§ Assets Management (Demo phone Issuance to new joiners & recover of exit employees).
Sr. Executive-Operations & HR
V5 Global Services Private Limited, Delhi - IN
01/2014 – 09/2016
§ Responsible to manage team of 1800+ promoters + 50TL PAN India
(Handling Lenovo Smart Phone) Project.
01/2018 – 01/2019
Graduation - BCOM
01/2011 – 12/2014
§Management & Leadership Training
§ Analytical Skills
§ Time Management.
§ Project Management Skills
§ Familiar with Customer Relationship (CRM)
Software-(Sales Force, SAP, Lead-Squared,
Far Eye & ERP Systems)
§ Performance Management
§MS Office-Expert Knowledge of Entire Suite
§ Teamwork and collaboration
§ Customer Service
§ Benefit Focussed
Full Professional Proficiency
Native or Bilingual Proficiency
Professional Working Proficiency
Travelling, Bike Riding
D-3/6, Kunwar Singh,
Near Nilothi, Extn. Nangloi,
§ Team & Operation Management (end to end) which includes joining and on boarding, HR tool management, payroll, performance check to exit.
§ Production and announcement of schemes and managing the output as well.
§Works closely with Customer Service Representatives to ensure customer satisfaction and problem resolution.
§Meets assigned targets for profitable sales volume and strategic objectives in assigned partner accounts.
§ All HR / Finance / Admin functional communication related to invoicing & program requirements.
§Monthly PJP Planning & Keeping a check on the market visit by the team to ensure visits are in accordance to PJP.
§ Assets Management (Demo phone issuance to new joiners & recover of exit employees).
Assistant Accountant – Finance & Operations
Adani Wilmar Ltd. (OFF-Role), Delhi - IN
10/2010 – 01/2014
§Maintain up to date documentation all company processes.
§ Conduct & oversee periodic financial audits.
§ Performed monthly reconciliation & accounts analysis.
§ Inspect vehicle before & after trips, logging and reporting mechanical problems.
§ Performed deliveries and establish goods working relationship with 50+ accounts
§Maintain accurate travel & inventory records.