NAME: TUHAIRWE EDWIN Address: Dubai – Alquoz.
MOBILE: +971-*********. NATIONALITY: Ugandan.
EMAIL: firstname.lastname@example.org. STATUS: Married [2 kids]. VISA: Permanent. What Sapp: +971-*********.
To take up a challenging career in a reputable organization, results driven with a proven safety, security and administrative support experience .Accomplished in determining most safe optimal operations, achieving all objectives and ensuring smooth operations. Expertise:
Risk Assessment and investigation. Verbal & Written communication. Team work & Mult-tasking Data collection and Analysis. Report writing and editing. Emergency planning & evacuation. Career Summary:
Arkan Security Group:
Security officer: 2017 – To date.
Approved by Dubai Police Protective Systems (D.P.S) Assignments: Layan Community show rooms.
DP World - Head Office.
Road Transport Authority. [HQ]
o As first point of contact for our clients,provided full description of all services, eliciting requisite details in order to fully guide the accordingly. o Place, receive and transfer all calls from clients, capture and process them in visitor’s book.
o Receive and Walk prospective tenants through villa apartments and answer any questions from clients.
o Refer all prospects for further management and payment processing to sales office. o Fully support line manager, undertaking equivalent duties in the interest of effieniciency and effectiveness.
o Daily handovers of all facilities to night shift on completion of daily data collection, pending vital issues and all instruments like keys. o Daily site patrols and investigative reporting of all incidents. o Giving access to employees, contractors to restricted areas. o Securing and forwarding deliveries, mails, documents and goods on behalf of management.
o Management of security scanner, tagging and critical checking of all in- bags. o Fire alarm control and coordination with other securities. o Induction and training new staff.
o Weekly data capture, analysis, backup and reporting to the site manager. o Performing all administration support functions pertaining to recording, dissemination critical information, ensuring safety of personals and properties Key Achievements:
Secured a robust working relationships and paving way for quality customer service. Timely response and reporting 100% in all incident management. Trained and inducted new staff for smooth transitions. Maintained and streamlined all documentation for easy access and retrival. South Sahara Security Ltd
Assistant Supervisor: 2014 - 2016
Assignment: Lake view Hotel.
Uganda Electricity Board.
o Supervise regular contractors deployed personal on site. o Deploy of teams to locations and duty roaster update. o Establish security patrol routes and record all observations. o Investigate complaints, collect; secure evidence and building cases in support of evaluations.
o Review utilization and maintenance of all security equipment’s o Administer, respond or refer first aid emergencies or drill coordination’s. o Resolving any issues resulting from field reports, providing further guidance and escalating complaints when necessary from clients and visitors o Conduct site toolbox talks and challenges solving. o All incoming office calls and emails o requests management. o Complaints handling form staff and visitors.
o Client requests and implementation on location.
o Visitors screening and Parking reservations .
o Monthly occupancies report compilations and submitting to site managers. Achievements:
Improved work flow via direct hands management of 90% front gate processing and 30% of all in house issues relating to security.
Ensured hotels reserved and normal parking spaces ran smoothly while making it hustle free, secured properties, and minimized accidents.
Initiated and implemented training programs for each department which resulted in increased guest satisfaction.
CCTV monitored and any suspicious activity reported hence reduced police cases. Multi Choice Uganda Ltd
Customer Support Rep: 2011 - 2013
o Conducted outbound sales calls for all company products and services. o Monthly reports to sale team manager.
o Entered customer details on a company database accurately and complete. o Handling client’s complaints, requests, claims and provided sufficient solutions. o Customers complicated,urgent attention were escalated to duty supervisor. o Maintaining positive business relationship to ensure future sales. o Assisted with quality assurance and customer feedback surveys. o Worked frequent overtime and stand in case of shortages. o Seized opportunities to upsell products when they arise. o Gathering orders on new products and transfer then to the respective sales teams. o Monitoring stock availability, placed orders.
o Kept all records of conversations in call center database. Achievements:
Monthly targets were achieved hence profits to the company. Quality assurance and customer satisfaction.
Number of call turnover was increased from 45% to 75% over a period of I year. Lafarge Cement
Health & Safety Coordinator: 2008 - 2010
Assignment: Customer Service Center Depot.
o Report the performance status of HSE to the regional safety manager. o Supported the development of OHS policies and programs on site. o Technical assistance to the site contractors[Induction,Training,jorney plans,inspections,Tracking]
o Developing, implementing and improving the safety plans and procedures. o Compiling all inspected delivery trucks and loading collecting trucks. o Develop and deliver HSE related trainings [SSW, risk assessments, work at height, COSHH, etc.]
o Ensuring compliance to company policies, plans and procedures effectively. o Weekly drivers, loaders, took box talks and Minutes compiling. o Responding to all emails and calls from other sites. o Liaison with depots managers overseeing sales representatives on how to safely meet their targets.
o Presentation of annual reports to all stakeholders in general meeting. o Conducting inspections, Investigate, Compile, report major onsite/off site serious accidents & initiate control Measures.
o Developing and rolled out safe systems work and Business Continuity Plans (BCP). o Advice and lead employees, employer on various safety issues. o Review policies, update in relation to running standards of the organization o Oversee work place repair, installations for safe execution. Achievements:
Reviewed & implemented 60% all policies, working procedures. Developed excel dashboard reporting systems and raw data analysis. Continued engagement with external stakeholders
ACADEMIC CREDENTIALS & CERTIFICATIONS:
IOSH - General Occupational Safety & Health.
NEBOSH – Certification in Health, Safety and Environmental Practice.
Department of Protective Security Systems -Dubai.
Fire Fighting and Prevention.
First Aid and evacuation response.
Advanced High School Certificates. [ Certified] UAE.
Drivers License [Uganda]
Work Shops Attended:
HSE Plan & Risk Assessment.
Incidents & Accidents Management.
Security Control & Bomb Threat.
MS Office Applications (Word, Excel and Power Point).
iAuditor Safety Applications.
Dash board report analysis.
Advanced Internet Applications.
Fluent in English- written and spoken.
Mr. Ahmed H
Arkan Senior Supervisor
Miss Nikki Larson.
Quality Health & Safety Institute –International Dubai. Contact: 055*******.
The above information is true to my knowledge & supporting copies certified documents are attached.