Resume

Sign in

Manager Customer

Location:
Montreal, QC, Canada
Posted:
December 23, 2019

Contact this candidate

Resume:

Michael Maher Sobhy

**** ********* *****, ******** - ******

Cellular: +1-438-***-****

Email: ada4xb@r.postjobfree.com

Career summary:

High-performing, strategic-thinking professional with more than six years' experience in Credit Management and higher education sectors. Highly skilled at relationship-building with clients and across organizations and teams; exceptional writing, presenting, and interpersonal communication skills. Adept at assessing needs, generating options, and implementing solutions in collaboration with clients and stakeholders.

Education:

Tabary Elhegaz School. High School Certificate.2004

Faculty of commerce English section 2008

Master of Business Administration ( MBA )

At Arab Academy for Science, Technology & Maritime Transport

Summer Training Experience:

1.East West tourism co.

June 2006 till July 2006

2.Hana gad chartered accountant and tax expert office

July 2006 till Aug 2006

3.National societe general bank

June 2007 till July 2007

4.East West tourism co.

July 2007 till Aug 2007

Working Experience:

Customer Service in Mobinil

From December 2008 till December 2009

• Handling customer's complaints also promote about new services and campaigns

• Conduct compliance and risk awareness across the contact center

Credit Control & Collection Management Supervisor in TEData

From April 2010 till 2016

• Dealing with TE Data Enterprise customers.

• Review/approve customers’ contracts concerning the shipping/ payments terms.

• Ensure that debts are collected in a timely manner, within agreed terms for each customer.

• Analysis the customer balance and discusses it with the customers to finalize any pending and old due balance.

• Set meetings with customers to discuss/clarify their indebtedness or to discuss a scheduling plan in case of being obstructed.

• Handle all the customer concerns about his balance and his complains and make sure that the customer satisfied.

• Maintain market knowledge in order to respond immediately to changes in the market which impact on collections.

• Review and validate each invoice with TE Data systems before sending it to the customers in order to avoid any problem might happen and reflect in the collection process.

• Prepare the closing balances highlighted with the dues, collected amounts per each customer

• Prepare the year end statement supported by the dues/payments graphs per each customer.

Credit Control & Collection Management Area Manager in TEData

From Jan 2016 till Sept. 2019

• Managing CFC (Cairo Festival City)

• Managing all sales and financial issues of the enterprise customers within the zone.

• Dealing with TE Data Enterprise customers.

• Review/approve customers’ contracts concerning the shipping/ payments terms.

• Ensure that debts are collected in a timely manner, within agreed terms for each customer.

• Analysis the customer balance and discusses it with the customers to finalize any pending and old due balance.

• Set meetings with customers to discuss/clarify their indebtedness or to discuss a scheduling plan in case of being obstructed.

• Handle all the customer concerns about his balance and his complains and make sure that the customer satisfied.

• Maintain market knowledge in order to respond immediately to changes in the market which impact on collections.

• Review and validate each invoice with TE Data systems before sending it to the customers in order to avoid any problem might happen and reflect in the collection process.

• Prepare the closing balances highlighted with the dues, collected amounts per each customer

• Prepare the year end statement supported by the dues/payments graphs per each customer.

Language Skills:

Arabic : Native Language.

English : Fluent in the spoken and written commands.

Courses Covered:

I.C.D.L

English Conversation.

Computer Skills:

Working in a Microsoft windows in addition to very good knowledge in the use of:

Office XP.

Excellent working knowledge of internet research skills.

Excellent dealing with computer parts and systems.

Personal Skills:

Fast Learner, with the ability to finish tasks accurately and on time.

Hard worker with high efficiency in accomplishing tasks, and working under pressure.

Strong team work skills.

Very good communication skills.

Interested in learning new skills and methodologies.

Hobbies:

Reading.

Playing Football.

Traveling.

Driving Cars.

Personal Information:

Marital status : Married.

Nationality : Egyptian.

Military Service : Exempted

Date of birth : March,14th, 1988

Place of birth : Cairo - Egypt.

References furnished upon request



Contact this candidate