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Manager Customer Service

San Miguel, Bulacan, Philippines
December 23, 2019

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Takeshi Kanatani

Rm.*** Ceilo Bldg. Capri Oasis

Dr. Sixto Antonio ave. maybunga Pasig city


Objective: Desire a position of a Call Center Representative where making the most convincing power and the aptitude to provide precise information of customer

Working Experience:

1.Concentrix-Japanese CSR(Oct2016-Sept2018)


Duties and Responsibilities

-Managing inbound calls

-Following various communication scripts when speaking to a caller

-Identifying customer needs,answering questions/alternatives to issue

-Answer courteously inbound calls

-Respond to customer inquiries

-Generate customer interes in the services or products offered by the company

-Provide personalized customer service by responding to the needs of the customer

-Ensure feedback from the customer to further improve the customer services


Noburo night club(2005-2013

Duties and Responsibilities:

-Ensure the effective and complaint operation of the nightclub,such as following legislation and safety codes

-Ensure the financial integrity of the operation such as maintaining and monitoring cash flow,handling bank deposit and accounting procedures

-Assist in promotion and sales

-Maintain records

-Conduct regular inspection of operation

-Resolve costumer complaints

-Manage human resources such as recruitment training and scheduling staff



Duties and Responsibilities:

-Welcoming guest,demonstrating menu knowledge,answering question and taking orders

-Bring out food,cleaning empty plates,ensuring the food came out as desired,cash handling

-Wiping down tables,refilling salt,pepper,processing waiter creditcard,slips and cash

5)Factory worker

Techno Service(1987-2005)

Duties and Responsibilities:

-Assemble raw materials for preparing,mixing,measuring and cooking crude resources

-Manage automated methods and temperature for manufacturing products

-Operate machines in the producing commodities

-Evaluate samples of products and the operating machines for packaging

-Work in an assembling environment in the process of operating inflating machines,cutting or molding

-Educational Attainment:

Hathushiba High School


Personal Information

Age: 50years old

Birthday: March 28,1969

Nationality: Japanese

Status: Married

Spouse name: Annie Margret Kanatani

Type of visa: 13A married Visa

Height: 175cm.

Weight: 90kg

Father`s name: Takeo Kanatani

Mother`s name: Takaku Kanatani

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