Resume

Sign in

Customer Care Service

Location:
Iowa City, IA
Posted:
December 23, 2019

Contact this candidate

Resume:

SID HARRIS JR

Cedar Rapids, IA 319-***-**** ada4vu@r.postjobfree.com

PROBLEM SOLVER LIAISON COMMUNICATOR

• Versed in utilizing psychology in risk management and successful treatment plans

• Understanding of treatment and rehabilitation programs provided in correctional setting

• Technology Proficiency: MS Suite, Google Suite, Electronic Records Systems

• 7+ years military experience, with honors

EDUCATION

MASTER DEGREE: POSTSECONDARY EDUCATION STUDENT AFFAIRS University of Northern Iowa, Cedar Falls, IA

• Educational Psychology

• Social Foundations

• Counseling

BACHELOR OF ARTS DEGREE

University of Northern Iowa, Cedar Falls, IA

• Business Administration

• Education

• Social and Behavioral Sciences

RELEVANT EXPERIENCE

SCHOOL LIAISON 01/2019 – CURRENT

Tanager Place, Cedar Rapids, IA

● Collaborate with school district to keep students on target with learning during time outside of traditional classroom due to behavior

● Comprehend critical information and complex issues of trauma on student behavior, incorporating into progressive solutions

● Maintained average attendance rate of 96% of children attending traditional school during co- utilization of facility

● Coordinate bus schedules for the students to and from schools SHIFT LEADER 08/2016 – 03/2019

Four Oaks, Cedar Rapids, IA

● Communicated and engaged in problem solving with juveniles within offender population

● Performed trauma-informed supervision and treatment

● Assessed offender characteristics and circumstances and organize internal as well as external resources to address risk management and treatment plans

● Collaborated with juvenile offender families and support providers to prepare for re-entry

● Provided client transportation with company vehicles, meeting company insurance requirements DIRECTOR OF STUDENT SERVICES 11/2007 – 01/2009

Kaplan University, Cedar Falls, IA

● Set up and led pilot for Student Services Department for Kaplan University and trained 5 other campuses in state of Iowa

● Achieved and maintained 19% increase above 60% graduation rate

● Achieved and maintained 96% retention rate per semester, excluding one

● Problem solved with non-traditional students to balance work and educational goals

● Communicated and engaged with students to assess alignment of educational progress as related to timelines

● Coordinated with Dean of Education to identify and address possible solutions for underperforming students

● Partnered with campus president to preserve accreditation and ensure compliance with all published state, federal, and accreditation regulations

● Traveled intrastate to other 5 Kaplan campuses

● Maintained documentation after interaction with students, including observations, grades, attendance, and meeting notes in electronic system SID HARRIS JR 319-***-**** ada4vu@r.postjobfree.com Page 2 of 2

ADDITIONAL EXPERIENCE

OWNER / OPERATOR 07/2009 – CURRENT

Harris Consulting, Cedar Falls, IA

● Confer with business owners on the benefits of various supplemental employee insurance products

● Analyze insurance programs and make recommendations on additions or changes, or to change beneficiaries

● Manage and maintain records for over 1000 client accounts

● Provide follow up service and superior customer care MILITARY SERVICE

UNITED STATES ARMY: PLATOON LEADER

• 2 years active duty: Korea, Germany, Italy, Afghanistan

• Supervised performance and evaluation of 35 active duty soldiers

• Administered mission readiness training

• Managed platoon physical fitness program

IOWA NATIONAL GUARD: INFANTRY SQUAD LEADER

Iowa Falls, IA

• 5 years of service

• Managed welfare of assigned 6-person squad

• Carried out orders from platoon sergeant and higher level personnel HONORS / AWARDS

• Army Achievement and Good Conduct Medals – US Army

• 5-Year Reserve Medal – Iowa National Guard

• Iowa Volunteer Medal – Iowa National Guard



Contact this candidate