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Procurement Officer

Sharjah, Sharjah Emirate, United Arab Emirates
December 23, 2019

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Mobile: +971-********* ~E-Mail:

Seeking assignments in Sales-Purchase / Office Administration / Customer Service with a frontline organization.

Location Preference: Dubai- Sharjah UAE


Result oriented professional with 16 years of experience in Customer Relationship Management and Office Administration.

Previously was associated with Gleam Decors as Business Development Executive.

Currently is associated with Apex Gulf Trading LLC as Sales & Purchase Executive.

Proficient at managing & leading teams for running successful process operations & experience of developing procedures, service standards for business excellence.

Excellent analytical and decision making skills.

Possess effective communication, interpersonal & problem solving skills with the ability to handle extremely busy and hectic schedules.

Issue Purchase Orders to the suppliers for procuring materials.

Liasing with the logistics, trasportation & Warehouse for the correct & ontime deliveries. From Nov 2010 to September 2013 with Gleam Decors dealing in Architectural designer LED Lights.

Supplying LED lights to Architects and interior designers for their various projects.

Supervision on site during Installation

Identifying new Vendors and companies for procurement of materials

Identify or locate new clients through enquiries for further business association with the company and try for cost effective service.

Coordinating with suppliers by raising enquiries, purchase orders and receipt of materials.

Follow-Up on all orders placed.

Analyzing the purchase requirements.

Collection of all important documents related to the vendors/products from the vendors and filing the same.

Resolve the grievances of Clients (if any).

Maintain all the records of products ordered and delivered.

Co ordinate with Vendors for the payment purpose. From Jan 2005 to Oct 2010 with First Source Ltd.Malad as Sr.Customer Service Associate. Key Deliverables


From October 2013 till Date with Apex Gulf Trading LLC- Dubai-UAE. Key Deliverables

Working as Sales & Purchase Executive.

Quoting clients inqueries and sending reply within TAT

Follow up on the mails sent to the customers & resolve the grievances of clients (if any).

Preparing day to day reports to be sent to senior management for sales and purchase activities.

Working as Senior Customer Service Associate In First Source For MOCR (Cheltanam & Glouster) U.K, In The Ops Analytics Team.

Handling Ops Analytics & Management Information.

Managing operations as Analyst with Onshore Counterparts On Projects for analysing The Process & implementing The improvments.

Preparing day to day reports.


Working with First Source for last five years in MOCR (Mortgages Offers Collections & Recoveries)

Completing and sending offers within TAT

Sr.Quality checker for Mains Admin Team

Assisting Mortgage Underwriters Team for Complaints and analysis

Training & assissting new associates regarding process

Floor walking and assissting the teams in absense of team leaders

Updation of reports and MIS

Completed processing Mapping for the Mains Admin process for Mortgages which won the second best project over all Centers in India.

Analysing and steaming all processing and identifing projects for sigma projects. From April 2001 to Dec 2004 with A.S.Attarwala & Sons, Mumbai as Office Executive. Key Deliverables

Managing Sales and Export Division.


Handled all administrative, sales and export work

Worked with foreign clients and addressed their queries

Assisted production area

Single point of contact for new and existing Vendors for purchase and supply

Managing Day to Day Office Activities.

All administrative and Accounts work

Client calls & Handling Online Correspondence & Tax Payments

Handling coustmer complaints


2001 B.Com. From Mumbai University.

1998 12th from Mumbai University

1996 10th from Saify High School (SSC Board)


Well versed with MS Office, Internet Applications and Multimedia. BEYOND ACADEMICS

Won REWARD & RECOGNITION Thrice For Three Quarters, In First Source

Secured 2nd Price For Process Mapping Six Sigma Project.All Over India in First Source

Won Extra Miler Award for helping Onshore (UK) to reduce process errors in First Source PERSONAL DOSSIER

Date of Birth: 22nd June, 1977

Address: Tiger Building, 3rd Floor, Room No 307. Near Grand Mall, Al Musallah, Sharjah. Linguistics: English, Hindi, Gujarati

Hobbies: Cricket, Reading, Hiking, Bowling & Net Surfing

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