Mobile: +971-********* ~E-Mail: firstname.lastname@example.org
Seeking assignments in Sales-Purchase / Office Administration / Customer Service with a frontline organization.
Location Preference: Dubai- Sharjah UAE
Result oriented professional with 16 years of experience in Customer Relationship Management and Office Administration.
Previously was associated with Gleam Decors as Business Development Executive.
Currently is associated with Apex Gulf Trading LLC as Sales & Purchase Executive.
Proficient at managing & leading teams for running successful process operations & experience of developing procedures, service standards for business excellence.
Excellent analytical and decision making skills.
Possess effective communication, interpersonal & problem solving skills with the ability to handle extremely busy and hectic schedules.
Issue Purchase Orders to the suppliers for procuring materials.
Liasing with the logistics, trasportation & Warehouse for the correct & ontime deliveries. From Nov 2010 to September 2013 with Gleam Decors dealing in Architectural designer LED Lights.
Supplying LED lights to Architects and interior designers for their various projects.
Supervision on site during Installation
Identifying new Vendors and companies for procurement of materials
Identify or locate new clients through enquiries for further business association with the company and try for cost effective service.
Coordinating with suppliers by raising enquiries, purchase orders and receipt of materials.
Follow-Up on all orders placed.
Analyzing the purchase requirements.
Collection of all important documents related to the vendors/products from the vendors and filing the same.
Resolve the grievances of Clients (if any).
Maintain all the records of products ordered and delivered.
Co ordinate with Vendors for the payment purpose. From Jan 2005 to Oct 2010 with First Source Ltd.Malad as Sr.Customer Service Associate. Key Deliverables
From October 2013 till Date with Apex Gulf Trading LLC- Dubai-UAE. Key Deliverables
Working as Sales & Purchase Executive.
Quoting clients inqueries and sending reply within TAT
Follow up on the mails sent to the customers & resolve the grievances of clients (if any).
Preparing day to day reports to be sent to senior management for sales and purchase activities.
Working as Senior Customer Service Associate In First Source For MOCR (Cheltanam & Glouster) U.K, In The Ops Analytics Team.
Handling Ops Analytics & Management Information.
Managing operations as Analyst with Onshore Counterparts On Projects for analysing The Process & implementing The improvments.
Preparing day to day reports.
Working with First Source for last five years in MOCR (Mortgages Offers Collections & Recoveries)
Completing and sending offers within TAT
Sr.Quality checker for Mains Admin Team
Assisting Mortgage Underwriters Team for Complaints and analysis
Training & assissting new associates regarding process
Floor walking and assissting the teams in absense of team leaders
Updation of reports and MIS
Completed processing Mapping for the Mains Admin process for Mortgages which won the second best project over all Centers in India.
Analysing and steaming all processing and identifing projects for sigma projects. From April 2001 to Dec 2004 with A.S.Attarwala & Sons, Mumbai as Office Executive. Key Deliverables
Managing Sales and Export Division.
Handled all administrative, sales and export work
Worked with foreign clients and addressed their queries
Assisted production area
Single point of contact for new and existing Vendors for purchase and supply
Managing Day to Day Office Activities.
All administrative and Accounts work
Client calls & Handling Online Correspondence & Tax Payments
Handling coustmer complaints
2001 B.Com. From Mumbai University.
1998 12th from Mumbai University
1996 10th from Saify High School (SSC Board)
IT KNOW HOW
Well versed with MS Office, Internet Applications and Multimedia. BEYOND ACADEMICS
Won REWARD & RECOGNITION Thrice For Three Quarters, In First Source
Secured 2nd Price For Process Mapping Six Sigma Project.All Over India in First Source
Won Extra Miler Award for helping Onshore (UK) to reduce process errors in First Source PERSONAL DOSSIER
Date of Birth: 22nd June, 1977
Address: Tiger Building, 3rd Floor, Room No 307. Near Grand Mall, Al Musallah, Sharjah. Linguistics: English, Hindi, Gujarati
Hobbies: Cricket, Reading, Hiking, Bowling & Net Surfing