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Manager Customer Service

Phoenix, AZ
December 22, 2019

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Liberty Love Bryant

Phoenix, AZ *****

Mobile 520-***-****


To obtain a challenging position in which I can utilize my experience, training, and knowledge in Office Administration, Direct Care, Customer Service and/or Management to its full capacity and be a positive asset to the company, co-workers & public.

Education & Certification:

Computerized Office Administration (COA)

NAHMA-Certified Professional of Occupancy (CPO)

Enterprise Income Verification (EIV) Certified

Summary 4 of Years Qualifications: of experience in Office Administration

6 Years of Facility Management/Direct Care Staff

4 Years of Property Management-Section 8 Housing

Computer Literate

MS Word, Excel, Power Point, Out Look, Quick Books

Basic Acct, Data Entry & 10-Key by Touch

Interviewing & Training

Excellent Customer and Telephone skills

Real Page (One Site)

Inventory Taker

House Cleaning

Employment History:

07/2007-2/2012 SK Management, LLC

Property Manager

Property Manager of 60 Unit Property, experience working on an 300 plus residential property

Responsible for auditing resident files, updating documents, filing, conduct Move In's, Outs and Pre Inspections, resident refunds.

Verify new applicant's and current resident's income, housing history, monitor & report vacancies weekly.

Supervise maintenance staff, conduct annual inspections, create work orders, review Purchase Orders, schedule w/vendors & contractors

Interview and move in new residents and read over lease, rules, emergency exits and addendums, customer service, and answering phones.

Arranged/Scheduled Job search reps-Workforce Connection, Staffing agency, local banks, etc. for residents to search for employment. 11/2006-06/2007 Motel 6/Accor

Night Auditor

Computing and collecting payment, verifying credit card transactions, and drop cash as needed, customer service.

Take appropriate action for situations occurring during assigned shift; escalating emergency's to general manager and notify police.

Maintain records of assigned rooms; updating guest information and post guaranteed reservations, and run night audit.

05/2001-07/2005 The Press Enterprise

Administration Support

Responsible for auditing, adjusting, draw orders, monthly billing/third party, and opening and closing accounts.

Monitored & ordered dept. supplies, reported stolen property to various Police Departments, E-mailing, answering phones.

A/R & A/P-10-key a tape/receipt totals on bill heads and invoices matching cash collected weekly, delivery.

Collection, transport/outings, stores, etc., recreational activities. 10/1993-12/1998 Bumper Shoot Enterprises/ResCare

2004-2005 Direct Care Staff/Facility Manager

Responsible for managing a living facility for Mental & Physical disabled Adults. Conducted monthly meetings with staff for productive reinforcement, scheduling shifts & appointments, interviewing, training, and transporting.

Assisted with daily living, recreational activities, redirected behaviors, administering medications, on going monitoring and collecting/charting data.

Professional References Below

Director of Occupancy

Diane Catalano

528 4th St #12

Thompson, ND 58278

Anderson House Cleaning

Shawnta Gomez


Facility Manager

Charlene Martinez


Property Manager

Katrice Riley


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