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Customer Service Manager

Location:
Summerville, SC
Posted:
December 22, 2019

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Resume:

Edward Adams

Class A Truck Driver

Summerville, SC 29485

ada4k0@r.postjobfree.com

843-***-****

Truck driver with over 10 years of experience in safely transporting materials interstate and intrastate and within production facilities. Success in maintaining high safety standards and adhering to OSHA and DOT regulations. Seeking to take next career step in a challenging position with a respected company.

Authorized to work in the US for any employer

Work Experience

Class A CDL Delivery Driver

Ewing Irrigation and Landscape - North Charleston, SC October 2016 to November 2019

Class A delivery driver using flatbed truck with forklift. Load and unload hardscape, landscape products and irrigation products. Made deliveries to customers as scheduled and on time while maintaining good customer service. Upkeep the warehouse and help out on the service desk as needed. Route Driver

Valley Forge Flags

April 2015 to 2016

Pick up and deliver supplies from and to distribution centers using a 26ft box truck while maintaining good customers service.

Part time Class B driver

PODS, Inc

May 2013 to November 2013

for PODS. Deliver and pick up storage containers to and from customers. Maintain good customer service while doing so.

Operations Assistant

Thompson Pump

November 2006 to June 2012

with Class A CDL. Deliver/pick up pumps and equipment using a Class B flatbed straight truck. Load and unload truck using fork lift. Other job title is Parts sales and ordering specialist. Also computer data input for parts ordering and part sales. Update database with Maintenance Work Orders/Service Orders of pump repairs, ours and our customers. Locate appropriate parts via a breakdown of different types of pumps and diesel engines.

Work with customers on a daily basis either over the phone or face to face. Dispatch drivers for deliveries of equipment as well as pick up of equipment. Class A CDL Driver

Bulldog Highway Express - North Charleston, SC

April 2006 to November 2006

Drove Class A hauling containers to and from the ports in the Charleston area. Deliver containers to warehouses, railroads and ports using a flatbed or chassis. Software Quality Engineer

Hoover Dodge

March 2005 to June 2005

March 2005 to June 2005) Follow up on leads and assist customers with their purchase of an automobile. Present the vehicle and answer any questions as well as deliver the vehicle after signing of the

contract. Take care of any customer problems in the quickest way possible. Always set goals for my customers to have a pleasant experience.

AutoMax Training (July 2004) Completed Six Steps to Success sales training program presented by AutoMax Sales Training and Consulting LLC.

Telcordia Technologies (6/1998 to 6/2004)

Position: Software Quality Engineer

Write STTS Documents based on Requirements for the MARCH System. Build test cases for feature test, run regression and feature test using MYNAH5 Automation tool for the DMS100 switches. Use UNIX on a daily basis as well as Microsoft Word, Powerpoint and Excel. Used SQL Plus to view and edit data in an ORACLE database. Worked closely with Requirement and Development team during entire QMO life cycle.

Bell Atlantic, Central Office, New Jersey (1973 to 1998) Positions: Assistant Manager, AIN Center (6/95 - 6/98) Central Office Technician (1973 - 1995)

Manage and direct the activities of the AIN Center including training and directing technicians and providing second tier support. Maintain customer database, add new customer input as to their dialing plan. Responsible for input translations utilizing 5E, 1A and DMS switches for routing and billing; troubleshoot and repair switch and AIN translation problems; create translations for Centrex customers including logic for AIN customers such as Bellcore, PC Richards, Midlantic Bank and State of New Jersey utilizing Service Provision and Creation environment software. Modify and manipulate files for service creation utilizing AIX, load software on ISCPs for installations, patches and retrofits and help maintain SINET and the AIN Platform. Work with the previous customers on a one-to-one basis and design their dialing plan as to their specifications.

Assistant Manager

AIN Center

June 1995 to June 1998

Assistant Manager

Bell Atlantic, Central Office, New Jersey

1973 to 1998

Central Office Technician

1973 to 1995

Manage and direct the activities of the AIN Center including training and directing technicians and providing second tier support. Maintain customer database, add new customer input as to their dialing plan. Responsible for input translations utilizing 5E, 1A and DMS switches for routing and billing; troubleshoot and repair switch and AIN translation problems; create translations for Centrex customers including logic for AIN customers such as Bellcore, PC Richards, Midlantic Bank and State of New Jersey utilizing Service Provision and Creation environment software. Modify and manipulate files for service creation utilizing AIX, load software on ISCPs for installations, patches and retrofits and help maintain SINET and the AIN Platform. Work with the previous customers on a one-to-one basis and design their dialing plan as to their specifications.

Education

Piscataway High School in NJ

Certificate

Trenton State College

The Cittone Institute - Edison, NJ

Skills

• Computer Skills

• Microsoft Office

• Flatbed Experience

• Forklift

• Customer Service

• Class A CDL Driver

• CDL

• Class B

• Flatbed

Military Service

Branch: Army

Service Country: United States

Rank: E5

January 1971 to January 1973

Certifications and Licenses

Tanker endorsement

Class A CDL

November 2019 to November 2024



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