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Manager Front Office

Location:
Mumbai, Maharashtra, India
Posted:
December 21, 2019

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Resume:

RAVI.R.SIBAL

****, **** ***** ***

Tata colony, parel village

Mumbai 400 704

.

Mob: +91-916*******, Res. 022-********/445

Email Id: ada4ff@r.postjobfree.com

SYNOPSIS

Hardworking and adaptable to stressful work condition. Ambitious and self-motivated

Polished Communication skills, effective problem solver.

Accustomed to work in a high stress environment. Possess good leadership skill and capable of working as part of team in a professional environment.

Excellent interpersonal, communication, team building & management skills, training & development of the workforce.

OBJECTIVE: Seeking a challenging position in which acquired expertise, creative talents, Customer Satisfaction, Commitment to Excellence and Quality will have valuable application."

WORK EXPERIENCE:

PVR Cinema’s Pvt Ltd, Mumbai.

Duration: December 25, 2014 till date.

Role Definition: Area Manager – Operations

Job Profile:

Managing a Cluster Cinema Operations for – 5 Cinemas.

Ensuring staff are equipped to meet customers’ expectations by recruiting and training the right people and communicating priorities and other relevant information.

Building a loyal audience through ensuring customer service is at its best at all times.

Maintaining good financial controls, including managing costs within given budgets; setting flexible staffing levels that ensure that the cinema is adequately and efficiently staffed according to the cinema’s anticipated business levels.

Reporting relevant information to Head Office; liaising with Head Office about building maintenance issues and helping set priorities for expenditure.

Managing the shift so that customer service is at the best possible level.

Opening and closing the building in accordance with the cinema’s procedures; dealing with any emergency and planned building issues appropriately and reporting issues as necessary.

Taking responsibility for stock and money on your shift, ensuring that records are accurate and honest, that tickets and products are sold correctly (e.g. tickets are sold at the right price for the right film) and that cash is stored in accordance with the Company’s insurance requirements.

Preparing films and other content for screenings in a timely manner, with due care to avoid damaging material; securing films and other content to avoid opportunities for film theft and preparing films and other content correctly for onwards transport.

Maintaining and caring for projection, sound and other audio visual equipment to ensure that it is operating safely and to its optimum technical capacity.

Maintaining standards so that all work areas are clean, tidy and well displayed at all times, that deliveries are dealt with at the earliest opportunity and that stock rooms are tidy with stock stored correctly.

Undertaking any other duties which may be reasonably requested of you by the Company for the effective functioning of the cinema and to maximize its business.

The Fern Residency, Mumbai

The Fern Hotels & Resorts (Concept Hospitality).

Duration: March 21, 2012 till December 15, 2014 .

Role Definition: Front Office Manager (From Pre-Opening Stage)

Job Profile:

Setting guest service levels, objectives and communication methods to be achieved. Monitoring and correcting any areas that need correction.

Oversee the supervision of personnel, which includes work allocation, training, and problem resolution; evaluating performance and making recommendations for personnel actions; motivating employees to achieve peak productivity and performance.

Training Front Desk Supervisors, Valet Supervisor, Concierge, Bellman and PBX personnel in job details, and guest service response and verbiage as well as radio etiquette..

Enforces all cash and credit card handling procedures.

Working with Executive Housekeeper regarding current guest room status, discrepancy reports, and communication problems with Front Desk Staff, guest issues, public area cleanliness and other related issues.

Training of "up selling" with the Front Desk and Reservation staffs.

Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted.

Working closely with the Reservations manager maintaining optimum room inventories on GDS online portals, simultaneously practicing revenue management, duration control.

Keeping tracks of the levels of commission paid to all the OTA’s, maintaining appropriate inventories & rates on channel manager.

Holiday Villa Hotel & Residence City Centre, Doha Qatar.

Duration: February 21, 2011 till February 21, 2012.

Role Definition: Asst. Front Office Manager. (Acting Front Office Manager)

Job Profile:

Personally and frequently verifies that guests in his operation are receiving the best possible service available

Ensures that policies and procedures in regards to staff appearance, hygiene and sanitation are enforced

To control the preparation of room occupancy forecast on a daily, weekly and monthly basis

To attend all briefings and meetings as requested and necessary.

To ensure that guest history record is up-to-date at all times.

Monitor Credit check reports for all the high balances.

Prepare monthly Profit & Loss reports.

Work in close co-ordination with the credits keeping a track of all the credit listed companies credit balances.

Monitoring visa application for the Holiday Villa Tourist guest.

Having spot checks organised with the assistance of income auditor for the Reception as well as the duty manager cash floats.

Monitor foreign exchange transaction reports on daily basis.

Monitor telephone calls report on daily basis.

Approving back office corrections/rebates/allowances.

THE GORDON HOUSE SUITES & THE WATERSTONES COUNTRY CLUB & SPA

Duration: June 15, 2009 – December 25, 2010

Role Definition: DUTY MANAGER

Job Profile:

To ensure the smooth and efficient operation of the Front Office department and Co-ordinate with various other departments in order to ensure personalized, prompt and flawless service to

To handle guest feedback in accordance with the hotel policy, reporting all feedback in the shift log book and also informing the next level report of critical incidents.

Monitoring the arrival and departure report closely for in case of any VIP arrivals or departure, accordingly meeting the guest on arrival and if required express check in to be performed

To perform and monitor night audit operations and perform any corrections in the system in coordination with the account department. Following up on bills on hold/PM’S

Assist the Front office manager in room forecasting & budgeting if required.

Coordinating with the membership processing department ensuring the membership applications are processed within the given stipulated given period of time.

Follow up on renewals of membership

INTERCONTINENTAL THE LALIT, MUMBAI

Duration: Oct 2008 until Feb 2009

Role Definition: DUTY MANAGER

Job Profile:

Maintaining the decorum of the hotel lobby. Helping guests and being their one point of contact for information in the hotel and its services

Handling any special requests like information on the local area which includes travel, entertainment, restaurants, shopping & places of interest and also recommend places to visit & eat, Booking tickets and sightseeing trips, arranging airport pick-ups and other transportation.

Ensuring that the junior staffs have a congenial environment to work and encourage teamwork in all possibilities with respect and dignity for our colleagues.

Prepare reports on Occupancy, Average rates, Reservations etc

Monitor daily performance and manage revenue through revenue and yield management techniques.

Ensure through regular monitoring of GSTS and feedback, prompt, efficient and accurate service to all guests.

Maintain the Guest History System and updating all the guest profiles.

BEST WESTERN PADDINGTON COURT HOTELS & SUITES,LONDON

Duration: Nov 2006 Till 2008 June

Role Definition: DUTY MANAGER & NIGHT MANAGER

Job Profile:

Conducting daily briefings with the shift team.

Performing all the night audit operations when performing

The night shift.

Staffing and Scheduling of the shift and allocation of duties.

Performance Appraisal/ Management of the staff in the department.

Implement systems and procedures that achieve higher cost efficiency and guest satisfaction.

Work in close co-ordination with the front of house manages in case of VIP arrivals and also keep him informed about day to day operations conducted at desk.

Coordinating with the purchase department for the day to day stationery requirements for the front office department.

ITC GRAND MARATHA SHERATON &TOWERS

Duration: Nov 2005 till April 2006

Role Defination: AIRPORT REPRESENTATIVE

Job Profile:

Preparation of daily arrival & departure report

Performing arrival & departures of VIP guest

Organising transportation for hotel guest

Building rapport with various airline offices

Custom clearances to be performed for VIP guest

Assistance in ticketing matters.

INDUSTRIAL TRAINING EXPERIENCE:

The Oberoi Hotels & resorts Mumbai

Duration: May 05- June 06

Role Defination: F&B Assistant

Job Profile:

Responsibilities included taking care of service in lounge, cleaning and maintaining Hygiene at all stress level was commonly practiced during work.

The Retreat Mumbai

Duration: Dec 04 – Jan 05

Role Definition: Front Office Assistant

Job Profile:

Pursued training in Front Office department, was given responsibility of a receptionist. Getting work done from trainees was one of the major roles apart from conducting daily check in and checks outs etc. Standards were maintained at all levels.

EDUCATIONAL QUALIFICATION:

S.S.C

2000-01

G.N KHALSA COLLEGE

O Level

H.S.C.

2001-02

G.N KHALSA COLLEGE

1st Class

A Level

Diploma in

H.M.C.T

1st Year

2002-05

D.Y PATIL INSTITUTE

Distinction

Level

Diploma in H.M.C.T

2nd Year

2002-05

D.Y PATIL INSTITUTE

Distinction

Level

Diploma in H.M.C.T

3rd Year

2002-05

D.Y PATIL INSTITUTE

Distinction

Level

Post Graduation Diploma in Hospitality (London)

2006-08

EALING HAMMERSMITH & WEST LONDON COLLEGE

Merit

PERSONAL DETAILS

Name:

Ravi. Ramesh. Sibal

E-mail:

ada4ff@r.postjobfree.com

Tel. No:

Mob: 982*******, Res.: +91-22-241*****/445

Address:

1602, Glen Eagle Apt, Parel Village, Tata colony, Mumbai

Date Of Birth:

18/04/1983

Sex:

Male

Nationality:

Indian

Linguistic Proficiency:

English, Hindi, Marathi,Punjabi



Contact this candidate