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Assistant Customer Service

Calgary, AB, Canada
December 21, 2019

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Calgary Alberta



Organised and efficient Paralegal with strong oral and written communication skills and a deep understanding of legal terminology.Experienced in assisting lawyers in drafting legal documents, preparing for court cases and researching similar cases that occured in recent years. Additional experience in communicating with and assisting clients.

Legal Skills

·Bilingual in French and English

·Dilligent and resourceful in conducting legal research and case investigation

·Trustworthy in handling confidential information

·Legal document preparation

·E.filling/records management

·case management

·Motions, contract & agreements

·Client interviews

·Office & Court procedures

·Familiar with LexisNexis Legal research; CanLII; WestlawNext

·Well-versed in active listening skills which resulted in positive relations with staff and clients

·Proficient in Excel, Word and powerpoint.


Benefits Representative: American Income Life Insurance, Canada June 2019- present

·Responsible for identifying sales opportunities

·Handling policy renewals

·Tracking claims

Managing Director: Omega Distribution, Namibia June 2016- December 2018

· Determined staffing requirements and assisted with hiring of staff

·Responsible for training and supervision of new employees and account for all stock in store

·Experienced in creating staff schedules and developed excellent rapport with co-workers

·Able to provide prompt and appropriate customer service to a diverse group of individuals.

Managing Director: Dasmaya Supplies, Zimbabwe January 2010-May 2016

Specializing in raising the bar:

·Creating strategy, managing risk and improving the quality of operations

·maintained and accounted for all stock

·developed excellent rapport with customers

·determined staffing requirements and assisted with hiring of staff

Bookkeeping Assistant: First Contact Accounting South Africa March 2008-November 2009

· Responsible for accounts receivable and payable, filled documents, arrange invoices for purchase orders and matched check amounts

·Accountable for float money and deposits to cash office

·Ensured accurate and timely processing of accounting data, balanced client accounts

Legal Assistant: Notary Public Office Maitre Jean Marie Moussounda, Congo

April 2003-May 2007

·Provided legal and administrative support for the practice

·Managed paralegal activities as well as office HR functions such as scheduling and billing

·Document Preparation, drafted and filled legal documents and meeting records


Currently studyng legal Assistant Diploma at Reeves, College Calgary Canada and graduating in July 2020

Master's Degree in Law Marien Ngouabi University, Congo 2001-2004

Equivalent to a Bachelor of Law in Canada, Education Credential assessment done by WES Canada

Diploma in Bookkeeping Boston Business college,South Africa 2007-2008

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