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Assistant Customer Service

Brooklyn, NY
December 21, 2019

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Tamara Hightower

*** ******* ****** ********, ** 11207 apt 5E / / 917-***-****


Underwriter Assistant experienced in providing support to members of the underwriting department in the areas of underwriting operations, procedures and policy endorsements and Certificate of Insurance.

Specialized in the processing and underwriting support in the Construction Middle Market department. Including multi-national/local, package, portfolio or specialty policies.

Issued new submissions, quotes, binders and renewal policies to bring in premium dollars into the organization through accurate coding, rating, and competitive pricing Maintained Direct billing statements.

Completed Commercial Auto filings as required by state; manually issue ID cards as required. Resolve DMV / MVR errors and suspensions; endorsed policy as necessary.

Attended three or more agencies calls a month for prospective clientele, cleared and registered new accounts, drafted and sent acceptance letter.


MS Office Suite, ImageRight, Access, Data Entry, Policy Issuance, Endorsements, Customer Service, Genius,


High School Diploma from Thomas Jefferson High School Brooklyn, NY. 1996


Navigators (The Hartford) New York, NY Feb/19 – Oct/19

Underwriter Assistant (Temp Contract)

Completion of all Inland Marine Endorsements

Issued New Business policies, Renewal Policies, Daily account billing, Notice of Cancellations

Prepared and issued certificates of insurance.

Ironshore (Liberty Mutual), New York, NY Oct/19 – Jan/19

Underwriter Assistant (Temp Contract)

Prepared policy drafts for Underwriters.

Issued endorsements corresponding to all Environmental accounts

Prepared certificate of insurance.

FHS Consultants, Brooklyn, New York Mar/17 – Sep/18

Senior Medicaid Consultant

Responsible for the analysis of supporting documents, and all HRA Medicaid packets; as well as completion.

Kept track and identified recertification dates, tracking changes to the members file and following up with the Human Resources Administration and Department of Social Services for NYC, Nassau and Suffolk County cases.

Made weekly visits to HRA office for submission of recert applications, new submissions and PIT applications.

Educated the member or family member about the Medicaid benefit and eligibility criteria, and surplus program.

Performed home visits to the members who needed assistance with completing new and renewal applications. Obtained documents for members wanting to file for a Fair Hearing or dispute HRA/DSS decisions.

AON / Albert G Ruben, New York, New York Sep/15 – May/16

Account Specialist

Interacted regularly with clients and staff on current and expiring policies.

Performed client billing, processing binders, proof of insurance, Accord certificates.

OneBeacon Insurance Company, New York, New York Jan/12 – Aug/15

Senior Associate Underwriter

Supported two senior managers and the Vice President for the Inland Marine department.

Conducted monthly renewal meetings to meet department goal each month.

Attended three or more agencies calls a month for prospective clientele.

Cleared and registered new accounts. Drafted and sent acceptance letter.

Supervised 3 Technical Assistants and 2 Underwriter Assistants.

References will be furnished upon request.

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