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Customer Service Manager

Toronto, ON, Canada
December 21, 2019

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**** **** ****** * *******, Ontario M3N 2W4

Res. 416-***-**** w Cell: 647-***-****


December 21, 2019

Attention: Hiring Manager,

It is with great pride that I submit my resume for the Personal Support Worker position at Saint Elizabeth Health Care. I am very enthusiastic to get this position because your requirements are closely parallel to my professional profile and work experience. Along with my current First Aid, CPR and Personal Support Worker certifications, and over 6 years of hands-on experience in the field, I am certain in my ability to become an integral part of your team.

As my enclosed resume, I have extensive experience in; preparing, cooking and serving nutritious meals, providing excellent personal care and companionship, and managing bedside and personal care and other aspects of personal hygiene. Besides personal support tasks, I can also carry out light housekeeping work successfully. I am a hard worker and passionate about providing support and related activities in accordance with the client's service plan.

I’ would welcome a chance to meet with you to discuss how my certifications, experience and skills would be beneficial to your organization. I can be reached at 647-***-****.

Thank you for your time and consideration.


Atoya Baker


4750 Jane Street w Toronto, Ontario M3N 2W4 w Res. 416-***-**** w Cell: 647-***-****


Personal Support Worker


Over 6 years' experience relating to Personal Support Worker

Experience working with mechanical lifts safely

Good communication, organization, time management and interpersonal skills

Ability to maintain confidentiality and work in an multi-cultural setting

Fluent in English and capable of writing clear and concise notes in English

Knowledge of MDS coding and the Point Click Care

Knowledge of health care, dietary needs or limitations of individuals with special needs as a result of ageing eg. Alzheimer's, stroke, Parkinson's disease

Patient, reliable, flexible and capable of demonstrating compassionate care

Employment History

Personal Care Assistant

Private Home Care Provider, Toronto, ON 2007 - 2019

Cared for individuals and families during periods of incapacitation, convalescence or family disruption

Administered bedside and personal care to client such as aid in ambulation, bathing, personal hygiene, dressing and undressing

Planned and prepared meals and special diets and fed the clients

Performed routine health- related duties such as changing non-sterile dressings, under the general direction of care provider's family

Performed general housekeeping and other home such as laundry, washing dishes, and making beds

Provided elderly and convalescent clients with companionship, personal care in client’s home

Provided personal care related activities of daily living such as personal hygiene and dental care according to the service plan

Customer Service Manager

Urban Behaviour Toronto, ON 2003 - 2007

Greeted customers entering the store in a friendly and professional manner

Responsible for stock allocation, scheduling, store opening and closure

Assisted with customer service, sales, retail knowledge of products and stock PP

Maintained daily cash, visa reconciliation and store operations

Resolved problems that arise, such as customer complaints and supply shortages

Maintained specified inventory and order merchandise

Prepared reports regarding sales volumes, merchandising and personnel matters

Hired and trained or arranged for the training of new sales staff

Supervised 6-12 staff members, delegating duties and responsibilities daily

Provided additional duties when required

ATOYA BAKER Tel: 416-***-**** or 647-***-**** Pg. 2

Employment History Cont'd

Personal Support Worker

First Staff 2004 - 2006

Provided each client with meaningful companionship, observation, safety and conservation

Participated in the rehabilitative approach to patient care

Ensured that the client's surroundings and personal effects are clean, tidy and serviceable

Provided basic health and personal care for each client

Preformed demanding body mechanics (i.e. lifting, transferring, etc)

Worked effectively in a team environment and ensured work was completed according to the organization's policies and procedures

Organized and work with individuals and groups in the areas of assessment, problem solving and crisis management

Culinary Aide/Personal Support Worker

Tendercare Living Centre Toronto, ON 2001 - 2002

Portioned and wrapped food or placed food directly on plates for service to patrons

Prepared food such as sandwiches, hamburgers, salads, and milkshakes, ice cream dishes

Successfully assisted with care and supervision of elderly patients, and attended to their daily needs and hygiene

Responsible for issues resolution and escalation, analytical problems solving and observation of patient’s conditions, reported any changes to the supervisor or nurse

Provided emotional support to patients in need of assistance, and collaborated effectively in a team oriented environment

Proficiently identify problems, purposed solutions and implemented a decision


Standard First Aid CPR/Level C

Canadian Red Cross Valid until Dec. 2019

Pharmacy Assistant 2015

Medix College

Personal Support Worker Diplom

NHI Homemakers Inc., Toronto, ON 2001


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