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Manager Customer Service

United States
December 25, 2019

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Montoya Magee

Customer Service Manager

Tylertown MS


Customer Service Manager

Dedicated, hardworking management professional with extensive daily planning and operations experience. Skilled in staff training and development. Highly proactive manager with seven years of experience in team leadership in the hospitality industries. Background includes sales, management and front and back of he house operations. Flexible, results-oriented Manager offering focused leadership operations knowledge to drive profitability. Exceptional communication skills.

Work Experience

Customer Service Manager

Walmart, Covington, LA

Feb 2014 - Current

Stocked and replenished merchandise according to store merchandising layout.

Priced merchandise, stocked shelves and took inventory of supplies.

Completed all point of sale opening and closing procedures, including counting the contents of the cash register.

Handled all customer relations issues in a gracious manner and in accordance with company policies.

Resolved all customer complains in a professional manner while prioritizing customer satisfaction.

Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.

Swing Manager

McDonalds, McComb, MS

Jan 2010 - Jun 2013

Prepared for and executed new menu implementations.

Oversaw front of house personnel to maintain adequate staffing and minimize overtime.

Led and directed team members on effective methods, operations and procedures.

Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.

Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.

Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.


BS in Informaton Technology witha Concentration in Network Management

Herzing University, New Orleans, LA

2017 - Current

Completed a 3 year program for Bachelors of Science Degree in Information Technology with a concentration in Network Management.

Degree was focused on business management with a concentrated focus on all aspects of IT including programming, networking, database, and security.

Additional Information

Improved online restaurant reviews by successfully handling customer complaints, implementing monthly staff training and refining lunch and dinner menus.

I have been in the military for fifteen conservative years and I love every drill I go to and enjoy my job which is Aviation Resource Management.

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