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Assistant Customer Service

Toronto, ON, Canada
December 25, 2019

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Charlène Yakoyatro Kokengue


JOB OBJECTIVE: To secure employment as a Receptionist / Office Administrative Assistant


Over ’ experience in the role as an Administration Assistant Receptionist & HR

Experience with accounts received, payables and bookkeeping,

Organized, punctual and loyal with excellent customer service, management and communication skills, Proficient in Microsoft Office applications: Word, Excel, Power Point, Outlook, and Publisher, Operated cash register, completed debit and cash transaction; accurately balanced float prior to and end of shift,

Detail oriented, organized, strong multitasking skills and works well under pressure, Fast learner, thrive in the high pressure, fast paced environment well developed interpersonal skills, Ability to work well both independently and within a team environment

Able to establish relations with customers, staff, public and internal/external stakeholders,

Familiar with legal office procedures

Excellent leadership skills and team worker skills and highly motivated

Standard First Aid and CPR and Phlebotomy Certificates

Great communication skills; Bilingualism- English and French


Office Administration Mack Media, East York, ON January 2019 – August 2019

Process order on the buyer’s preferred shipping system, Administration duties, including greeting and offering phones etc. Contact carrier & schedule shipping for each package handling company inquiries, sorting and distributing mail


Process order on the buyer’s preferred shipping system, USPS, UPS FEDEX PURLATOR etc. Contact carrier & schedule shipping for each package Sept 2018-Dec 2018

Customer Service Representative, Numeri’s company, Don Mills Rd, North York, ON ( contract) Apr 2018 – September 2018

Answered incoming calls from customers & made outgoing calls to provide product knowledge to customers and to respond to inquires

Associate, Operations Support, Toronto, ON (contract) Jan 2018 – September 2018

Bell Satellite Television

Organized and scheduled appointments with admin software

Answered and directed phone calls to appropriate departments

Developed and managed filing system

Receptionist, Toronto, ON ( contract) April 2016 – Jan 2018

Direct Funding Attendant Care program

Extensive experience in delivering exceptional customer service

Operated cash registers, completed debit and cash transactions; accurately balanced float prior to and end of shift

Greeted and registered patients. Signed out patients, scheduled follow-ups and referrals, and facilitated excellent level of customer service throughout the patients’ visits

Booked and confirmed appointments, administered processing of new referrals.

Maintained filing system and created new files in Claims Management System (CMS)

Accounting/ Administrative & Human Resources Assistant Accra June 2013 – October 2013

Department Hygiene and Security

Performed accounts receivables and collections including matching cheques to invoices and contacting customers regarding overdue accounts

Maintained accounts payable functions in a timely and efficient manner including checking invoices dates and amounts and calling vendors to verify payments and due dates Booked travel arrangements for 3 management and 6 office personnel, created spreadsheets for invoicing purposes and to determine amounts owed in specific region for vendors

Office Administration/HR Assistant Hygiene & Security Department Accra -Ghana

( contract) January 2014-December 2015

Dealt with employee requests regarding human resources issues, rules, and regulations, Personnel Administration, contract management, Payroll processing,

Recruitment, preparing pay slips, Provided clerical and administration support to Human Resources executives

Human Resources Assistant, Central African Republic November 2012 – March 2013 ACFPE Bangui

Assisted with day-to-day operations of the HR functions and duties

Provided clerical and administration support to Human Resources executives

Processed documentation and prepared reports relating to personnel activities

Coordinated HR projects (meetings, training, surveys etc.) and recorded minutes

Dealt with employee requests regarding human resources issues, rules, and regulations

Communicated with public service when necessary

Administrative Support Assistant, Togo-Lomé Feb 2011 – Oct 2012

Post Office - Money Gram Transfer

Assisted with reception duties by handling 12 phone lines, receiving mail and courier, receiving visitors in a fast-paced environment

Assisted customers with product inquiries and payment-related queries

Resolved customer complaints, directed escalated queries to appropriate department

Accurately processed sale transactions using cash registers, scanners or equipment

Demonstrated positive attitude and willingness while providing assistance to customers


Resettlement Assistant/Receptionist, Toronto, ON 2018 - Present


Front Desk Receptionist: HR&BLOCK Income Tax Toronto, ON 2019

Medical Office Administrative Clerk, Toronto, ON 2017 - 2018

Earl Bales Walk-in Clinic and Family Practice


Bridge to HR Online Program Associated degree, Newmarket,ON September-December 2019

Bank Teller/Customer Service Representative Certificate, overland Learning Centre TDSB, North York, ON September- November 2019

H&R Block Tax Academy Fundamentals of Income level II 2018

WHMIS Certificate 2017

Accessibility for Ontarians with Disabilities Act (AODA) Certificate

Medical Office Administration Diploma Toronto, ON 2017

Evergreen College

Standard First Aid and CPR Certificate Toronto, ON 2017

Evergreen College

Bachelor of Human Resources Management/Accounting Financial Togo-Lomé 2009- 2012

ELATSA Enseignement Supérieurs-Université–Collège References available upon request

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