Name : Mankaa Akongnwi
Bio Data : Born on the 08th July 1987
Sex : Female
Marital Status : Single
Address : One Oasis Condominium BLD K Unit 318
Mobile no : 091********
Email : firstname.lastname@example.org
Confident, creative and highly qualified marketing professional with experiences in the following_:
02 years distinguished performance as marketing agent in the MTN communication networks.
04 months internship with telecommunication sector.
01 year experience as Technical Support Representative with ACL Nelsen sarl Douala
10 months experience as sales representative
05 months experience as customer service representative at TELUS International Philippines.
Experienced and responsible Marketing Researcher for 06 years. Proactive marketer, team builder and tactical planner with ability to attract create conducive work environment.
•Strategic Planning Skills
•Human Resource Management
•Sales Force Management
•Versed with international relations and consular laws
•Skilled at using a range of channels to collect, review and record information that are useful in attaining company’s marketing goals.
•Effective verbal communication and interpersonal skills, with the ability to liaise with people at all levels in an informative, accurate and positive manner.
•Financial and Billing Transaction Analyst
•Ability to priorities, organize and complete work within established deadlines and SLAs, and to maintain a consistent level of professionalism.
Validate performs sent by client
Processing and billing of invoices/Billing services
Reconcile trust accounts
Generate final bill
Process client rebates
Resolve time clearing accounts with balances
Post invoices using the details in the Performa invoice
Process rate exchange per client’s request
Accurate/error-free, efficient and organized within daily process tasks and achieve SLAs
Escalate operations issues to the lead as appropriate.
February 2017 -August 15: promoter of school ( ASEC International ) Online services, Etoudi Yaoundé -Technical Support Representative
•Attend phone and e-mail support for the accounts
•Maintain record of phone or email transaction report
•Suggest and recommends cost effective measures to immediate superior
•Other task as maybe assigned when the need arise and deemed necessary
March 2013-2015: H/J Computers, Yaoundé Marketing Manager
•Responsible for developing marketing plans
•Developed and implemented sales force tools
•Recruited and trained sales persons
•Collaborated with customs agents for clearing goods
•Coordinated promotional tools, handled complains and queries from customers
June 2000-2006: ACNielsen Sarl, Douala
Human Resource Assistant
•Interviewer in collecting primary data through qualitative research
•General supervisor for consumer tracker survey
•Human resource assistant, prepared documents for meetings, recruited and trained interviewers
•Researched on consumer satisfaction, price /quality, public opinions for GSM multi-nationals, employees satisfaction
•Good in in depths and focus group interviews
•Conducted research on female international hygiene
•Carried out qualitative research through primary data using questionnaires on behalf of multinationals such as MTN Cameroon, Orange Cameroon, SABC, SANOFI Aventis, Novartis, Nestle, VOIP Ringo, CAMTEL
2012 :Euro oil Ltd - Intern with Commercial Department
•Gained experience in Cameroon Custom laws
•Worked in collaboration with clearing agents and companies such as DHL, Mearsk, UPS, TNT, Bollore
•Transport and logistics management
2008 :Camtel – Intern with Marketing and Commercial Department
•Participated in the organization of the 2008 Chantal Biya International Cyclist race
•Helped in planning and implementing short term promotional tools.
•Handling of customers queries through inbound and out bound calls and emails
2013: Teachers Training College Ndop GTTC
Teacher’s Grade one Certificate
• General Pedagogy
2017: University of Yaoundé 1 Cameroon
•Bachelors Degree in Arts,Letters and social sciences
2013: Teacher’s Grade One Certificate
2016: Computer Certificate in inbound and outbound calls
•Computer Literate: Excel, Words
•Good mastery of Elite Accounting system, and Info view
- KPMG Financial Accounting South Africa Tel:+27-117******
- Land Mark Global Tel:+821*********
- Atom International Technology Limited Tel:+886*********