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Inside Sales / Customer Service Representative

Location:
Addison, IL, 60101
Posted:
December 20, 2019

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Resume:

JOHN PARTIPILO

Addison, IL ***** 630-***-**** ada362@r.postjobfree.com

linkedin.com/in/john-partipilo

CUSTOMER SERVICE REPRESENTATIVE

Problem Solver Results Driven Leadership Experience

Manufacturing / Distribution Account Manager and Customer Service / Inside Sales Representative with over 15 years experience, who can learn and satisfy client needs as main client liaison, building productive relationships. Seeking an opportunity to contribute to employer growth and profitability as your Customer Service Representative

SKILLS PROFILE

Exceptional customer service skills Able to develop “Trusted Partner” relationships

Dedicated problem solver Strong communication skills

Training / mentoring of new CSRs

TECHNOLOGY SKILLS

Vantage / Epicor AS400 Oracle Experienced with vendor portals Proficient with Microsoft Word & Excel

KEY ACCOMPLISHMENTS

- Maintained highest profit margin (22-23%) of all Inside Sales Reps in branch at Total Plastics

- Successfully managed largest branch client (approx $1.5-2M/yr) at Total Plastics

- Managed VMI programs for 40 Sara Lee Bakery sites and Dairy Farmers of America (cleared up

numerous past due invoices) as Customer Service Rep at Pliant Corp.

- Promoted to quarterly on call rotation for after hours / weekend press emergencies at Goss

Graphics Systems

- Improved on time shipping for #2 client ($5-10M/yr) from 25% to over 95% at Chicago Extruded

Metals

- Improved relationships with accounts that were dissatisfied with prior service at Chicago

Extruded Metals

PROFESSIONAL EXPERIENCE

ProAmpac Flexibles, Hanover Park, IL January 2019 – October 2019

Customer Service Representative

- Prepared and managed weekly open order reports (Excel) for multiple customers

- Entered and managed orders through entry process, verifying engineering approvals and

directing shipping; managed application of freight, certifications and invoicing

Total Plastics International, Elk Grove Village, IL June 2008 – October 2018

Inside Sales Representative

- Determined optimal branch stock levels for VMI accounts

- Generated competitive quotes and orders, working with vendors and production engineers

- Made cold calls and developed opportunities; made product recommendations as needed

Principal Manufacturing Corporation, Broadview, IL July 2007 – November 2007

Customer Service Representative

- Successfully managed multiple clients with VMI programs, overseeing stock levels and shipments

- Provided full order management for assigned accounts, coordinating with production and clients

Pliant Corporation, Schaumburg, IL

Inside Sales October 2002 – January 2007

- Managed client needs across multiple (3-4) product lines

- Recommended products based on need / use

- Eliminated past due accounts by working with customers and credit dept.

Customer Service Representative October 2001 – October 2002

- Hired in first group of new CSRs to consolidate CS functions into corporate offices and improve

customer service

- Provided all order support and assistance to house accounts

OTHER RELEVANT EXPERIENCE

Goss Graphic Systems, Westmont, IL Customer Service Representative

Chicago Extruded Metals Company, Cicero, IL Account Manager / Customer Service Representative

EDUCATION

Bachelor of Arts - Business Administration

Concordia College, River Forest, IL



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