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Customer Service Manager

Location:
Toronto, ON, Canada
Posted:
December 19, 2019

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Resume:

Kaustubh Mahajan

** ********* **, *********, *** 3N5, ON

647-***-**** ada30v@r.postjobfree.com

Summary of Power Qualifications

Preparing for IFIC from Canadian Securities Institute

Accounts, Finance and Law Graduated professional offering over 9+ years of experience in compliance, secretarial, anti-money laundering, administration and customer service

Experienced in complying with regulatory laws, compliance with AML regulations, identifying financial and operational risk, accounting processes, customer service and legal administrative services

Excellent telephone etiquette, professional manner when handling daily tasks, both with external vendors and colleagues

Teamwork-oriented, abide within ethical codes, strong organizational and leadership skills with strengths in prioritizing tasks in dynamic fast-paced environment

Technical Skills Summary

Anti-Money Laundering and KYC

Material Preparation

Business Vendor Relationship

Organizational Planning

Microsoft Office (Excel, Word & PowerPoint)

Project Reports and Financial Forecasting

Executive & Administrative Support

Work Experience

Customer Service Representative – Teleperformance Inc, Toronto

(Nov 18, 2019 – Dec 10, 2019)

Providing Strong Customer Service including order placing for customers, refund processing, reship of orders and troubleshooting skills

Exceptional telephone etiquette and ability to deal with people sensitively, tactfully, diplomatically and professionally at all times

Sr. Manager Secretarial and KYC/AML Analyst - HDFC Life Insurance Company Limited, India (Feb 2018 – Oct 2019)

Ensured Compliance with Securities Law and minimizing legal and operational risk of the Company

Conducted research and preparing documents for amendments in applicable Acts, Rules, Regulations, Circulars issued by regulatory authorities and ensuring compliances therewith

Formulated and implemented Anti Money Laundering Policy and ensured compliance

Designed AML compliance training module for new joiners

Prepared and presented AML compliance status at the Audit Committee Meetings

Coordinated with operations team to analyze additional KYC details

Coordinated with IT team to develop systems which reflects red flags for suspicious transactions

Provided exceptional technical and vendor service support and ensured adequate KYC requirements

Reporting of suspicious transactions to Financial Intelligence Unit (India) in the format prescribed by the regulator

Answered calls, delivered presentations to business vendors in a professional and courteous manner

Preparing notices & Agenda, Scheduling and making arrangements for Board of Directors, Shareholders meeting, Management Meetings and other statutory and non - statutory internal meetings of the Company

Kaustubh Mahajan 647-***-**** ada30v@r.postjobfree.com

Preparing various reports and presentations on behalf of the Board of Directors of the Company including Board’s Report and Annual Return and submitting them to regulatory authorities and analysts of the Company

Ensure Compliance with Securities Law and minimizing legal and operational risk of the Company

Conducting research and preparing documents for amendments in applicable Acts, Rules, Regulations, Circulars issued by regulatory authorities and ensuring compliances therewith

Manager – Finance & Accounts - ICICI Lombard General Insurance Company Limited, India

(December 2015 – February 2018 & December 2010 – October 2012)

Key achievement - Awarded with “Vishwas Frontier Award” for two times for exemplary performance

Assisted in raising initial public issue of INR 5,400 crore of the Company

Prepared and presented AML compliance status at the Audit Committee Meetings

Handling of Investor Complaints and Queries and effectively resolving them within reasonable time

Provided investors, associates and stakeholders with sound advice to make active investment decision in the Company

Actively participating in creating awareness on ethical and statutory policies to the employees of the Company and monitoring adherence of the same.

Assisted in developing automated systems to match with fast pace competitive nature of organisation

Carrying out all other activities as required for smooth functioning of business of the Company

Drafted various legal policies and ensuring compliances with applicable laws

EDUCATION

Bachelor of General Laws, Major – Law

May 2014 – 2016 Mumbai University, India

Company Secretary (Professional Degree – Member since 2009), Major – Law

August 2006 – 2008 Institute of Company Secretaries of India (Evaluated as Bachelor’s degree (three years) by WES, Canada)

Masters of Commerce, Major – Commerce

May 2004 – May 2006 Mumbai University, India (Evaluated as Post Graduate Diploma (one year) by WES, Canada)

Bachelor of Commerce, Major – Commerce

July 2001 – May 2004 Mumbai University, India (Evaluated as Bachelor’s Degree (four years) by WES, Canada)



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