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Administrative Assistant Service Representative

Etobicoke, ON, Canada
December 13, 2019

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Helena Marisa Costa Neto



Highly dependable, organized, and capable of executing day-to-day tasks in a fast-paced deadline driven environments; a quick learner with a keen willingness to acquire new skills demonstrated self-starter with attention to detail

Highlights of Qualifications

Multilingual in English, French, Spanish, and Portuguese

Ability to multitask, prioritize workload, and meet deadlines

Dedicated team player, who demonstrates initiative and independence

Exceptional customer focus with strong professional acumen

Excellent communication and organizational skills

A good understanding of personal computers and software, particularly MS Word, Excel and PowerPoint

Relevant Experience

Quality Control

Collected and analyzed production samples to evaluate quality

Analyzed quality control test results and provide feedback and interpretation to production management and staff

Monitored performance of quality control systems to ensure effectiveness and efficiency

Communicated quality control information to all relevant organizational departments, outside vendors, or contractors.

Administration / Clerical

Used computers for various applications, such as database management or word processing

Answered telephones and gave information to callers, took messages, or transfer calls to appropriate individuals

Created, maintained, and entered information into databases

Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.

Work History

Customer Service Representative Toronto, ON 2018-2019

Mircom Group

Administrative assistant Toronto, ON 2016-2017

Nutcracker Sweet Inc

Administrative assistant Luanda, Angola 2009-2011

Angoalissar Lda


Business Administration Diploma 2009

Everest College, Toronto

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