An accomplished and forward-thinking supply chain professional with diverse experience in supply chain design, transportation and logistics operations, consulting and analytics. Proven success designing, implementing, and managing supply chain/logistics programs that have resulted in multi-million-dollar savings and process improvement. Leverages strong analytical and problem-solving skills to achieve desired results. Able to interact with varied cross-functional stakeholders, business groups, suppliers, and end customers.
ROCKSBOX, INC. San Francisco, California
Vice President, Operations & Supply Chain April – November 2019
Rocksbox is a venture-backed, digitally native, jewelry ecommerce brand with the vision to become the world’s leading jewelry & accessory retailer. The core business is the Rocksbox jewelry membership service which gives members access to trial three pieces of jewelry at a time, with the option to buy.
Developed and executed on strategy for all aspects of operations fulfillment, transportation and supply procurement. Ensured infrastructure can scale to support a +20% CAGR. Identified fulfillment and transportation cost savings and performance improvements.
Oversaw a 3PL relationship; 40+ FTE/ 6 day a week operation
Identified and implemented enhancements to the operating system that improved the new inventory receipts and the order picking processes.
Developed & implemented new returns procedures & training program to minimize loss/damage
Achieved 4.5% transportation cost savings with no change in service delivery.
INDEPENDENT CONSULTANT San Francisco, California Logistics Consultant 2016-2019
Elementum SCM; Solutions Architect, responsible for all aspects of business solution development. Lead a multidisciplinary team responsible for the design, development and implementation of various technical solutions using SAS based supply chain web applications. Apply technical and enterprise business knowledge to understanding the clients need, create the solution, conduct workshops, and communicate trade-offs.
●Nvidia Corp; Logistics advisor and project lead; designed and implemented a warranty service logistics operation to support AI/deep learning hardware systems. Logistics network design covered 31 stocking locations across 22 countries. Operations included order management, transportation, inventory planning, importer & exporter of record services, IT systems integration, contract negotiations, vendor and KPI management.
●Ligentia U.K. Ltd; Managed a site location study to determine the optimal location to distribute a line of retail products in North America. Lead the procurement (RFP) process to select and contract for a B2B and B2C fulfillment operation in Southern, CA.
INGRAM MICRO, COMMERCE & FULFILLMENT SERVICES (FORMERLY SHIPWIRE, INC.) Sunnyvale, California
Director Global Operations 2014-2016
Managed the global e-commerce fulfillment operations for the Shipwire platform which managed 25,000 e-commerce orders per day across 11 global fulfillment centers located in the U.S., Canada, U.K., Netherlands, Hong Kong, and Australia. Developed and managed a team of nine onsite operations analysts.
●Managed $50M+ in transportation and logistics spend.
●Achieved 269% order volume growth over a 22-month period.
●Supported sales and account management with training, KPI scorecard development, and industry best practices.
●Spearheaded transition efforts of Shipwire operations team post-acquisition.
UPS SUPPLY CHAIN SOLUTIONS, INC. San Francisco, California
Director, UPS Logistics and Distribution Services 2002-2013
Developed customized logistics programs for Fortune 500 companies. Applied operational best practices with leading-edge supply chain software to create solutions that met client’s business objectives. Served as advisor and consultant to a variety of accounts, including a leading technology hardware firm to develop a global service spare parts operation and an event based B2C e-commerce retailer on a comprehensive fulfillment and transportation program.
●Oversaw resulting B2C operation managing 18,000 orders per day across 30,000 skus with 40 turns per year.
●Managed supply chain re-engineering project for a Japanese Industrial OEM, resulting in decrease in customer's operating cost of 17% and improved inventory turns without degrading service levels to its clients.
●Developed comprehensive global service parts logistics program for leading technology hardware/software company to provide same day and next business day delivery service from 28 depot locations in 13 countries.
●Advised and negotiated a transportation management program for leading consumer electronics products company, reducing LTL & TL spend by 12% in North America.
MAERSK-SEALAND, INC., San Francisco, California, Account Manager, Maersk-Logistics, 1999-2000. Developed and managed sales plan for international ocean consolidation services and domestic cross-docking services for retail clients in northern California and Pacific northwest. Tradelane Manager, SeaLand Service, Charlotte, North Carolina, 1998-1999. Developed and managed marketing plan for containerized inter-modal service between United States and west coast of South America; (Chile, Peru, Ecuador & Colombia).
EXPEDITORS INTERNATIONAL OF WASHINGTON, INC., South San Francisco, California, Supervisor, Ocean Import, 1997-1998. Oversaw branch-level operations. Managed and developed team of three customer service representatives/documentation clerks.
AMERICAN PRESIDENT LINES, LTD., Oakland, California, Account Executive, NOL USA, Inc., 1993-1997. Managed sales territory of ocean importers in northern California/Nevada region. Pricing Analyst, Transpacific Eastbound. Served as conference representative for ANERA, Indian subcontinent conference. Sales Representative, Account Development. Managed $2,300,000 sales territory of international transpacific importers and exporters.
GOLDEN GATE UNIVERSITY, San Francisco, California
M.S., Procurement & Supply Chain Management
GEORGE MASON UNIVERSITY, Fairfax, Virginia
MASSACHUSETTS INSTITUTE OF TECHNOLOGY, On-line XSeries Programs
- Supply Chain Design, MITx-CTL.SC2x, 2017 audited course
- Supply Chain Technology & Systems, MITx-CTL.SC4x, 2017 audited course
EXECUTIVE CONVERSATION, INC., Selling value to the CXO, 2012