Gayane Muradyan

**** ******** ***, ****** *******, CA 95610 ~ 916-***-**** ~ ada2j3@r.postjobfree.com

EDUCATION

Certificate in Medical Assisting, Carrington College California, July 2012

General Education, American River College, 2007-2009

San Juan High School: 2006 Graduated

EXPERIENCE

CGI/Experis, Rancho Cordova March 2019-Present

Respond to inbound calls from In Home Support Service provider.

Provide time-sheet and direct deposit status, send form out to enroll, change, or cancel direct deposit, and provide lien and garnishment status.

Assist providers and recipients with online enrollments

Assist with editing payroll.

HPE/DXC, Roseville, California May 2018-Feb 2019

Provider Help Desk Representative

Respond to inbound calls from In Home Support Service provider.

Provide time-sheet and direct deposit status, send form out to enroll, change, or cancel direct deposit, and provide lien and garnishment status.

Perform outbound calls for In Home Support Service providers.

KELLY SERVICES-HEALTH NET, Rancho Cordova, California Dec 2017-May 2018

Referral and Authorization Operations, Intake Rep 1

Validated patient and medical provider demographic information including correct selection of a medical provider by specialty for healthcare service.

Performed Data Entry, and conducted Information Research.

Entered specific data/information from physician’s requests into a medical management authorization system.

Achieved successful solutions by reviewing situations and ensuring a full understanding before taking steps to resolve.

Performed work with respect to Military Treatment Facility and Electronic Data Interface.

HPE/DXC, Roseville, California Jun 2013-May 2016

Provider Help Desk Representative

Performed outbound calls for and responded to inbound calls from In Home Support Service providers.

Provided time sheet and direct deposit status, sent form out to enroll, change, or cancel direct deposit, lien and garnishment status.

HP MEDI-CAL COMPANY, Rancho Cordova, California Jul 2010-Oct 2011

Customer Service Representative

Performed medical billing; maintained daily mail in mailing department.

Performed clerical and customer service duties, including answering inbound calls for the beneficiary line.

Researched accounts receivable and resolve incorrect payments and other issues.

LITTLE HANDS, BIG HEART DAYCARE, Citrus Heights, California Sep 2007-Jul 2010

Supervisor

Operated a partnership and supervised the financial and business aspects of the daycare.

EDS, MEDI-CAL., Rancho Cordova, California Feb 2006-Dec 2006

Multiple Production Phone Representative

Facilitated telephone calls with members, providers and other third party individuals.

Contacted medical groups concerning denial of referrals, confirmations, and dealt with medical groups.

Took member/provider appeals, grievances and claims toward unresolved medical circumstances.

ADDITIONAL EXPERTISE

Proficient in Case Management Information Payroll System II

Detail oriented and organized, experienced complex data, inputting numbers and/or other confidential information into database at a quick paste and maintaining the confidentiality of sensitive material.

Type over 65 WPM

Fluent in English and Armenian

REFERENCES

Nelson Vega - Supervisor 916-***-****

Alex Miller – Former Supervisor 916-***-****

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