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Manager Sales

Fort Thomas, KY
December 16, 2019

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**** ******** ****** • Las Vegas, Nevada 89128

702-***-**** (cell) •

Entrepreneurial, results-oriented leader with over 25 years of experience promoting successful guest services, payroll accounting, sales and operations in the high-volume, fast-paced food & beverage industry. Comprehensive full-service fine and casual dining / catering background. Trusted to carry out major initiatives, reliably managing multiple site locations and vital corporate relationships. Consistently meets corporate goals on time and under budget. Intellectually curious, proactive problem solver. Exceptional interpersonal and communication skills. Team leader and mentor, combining personal integrity, unsurpassed management skills, and commitment to excellence. Payroll and Strategic Planning • Comprehensive Marketing • Team Building & Leadership Management • Call Center Expertise • VIP Guest Service • P&L Accountability • Budgets Analysis • Financial Forecasts & Reports • Customer Service • Purchasing • Policy/Procedure Development • Operational Streamlining • Problem Solving • Staff Recruitment • Safety Training and Mentoring PROFESSIONAL EXPERIENCE

ARAMARK 2011 – 2018

Food Service Director (Business Dining – The Cosmopolitan) Las Vegas, NV

• Directed LifeWorks restaurant operation with over $10.0 million of annual volume

• Drove execution of overall vision and innovations through planning and leadership by establishing financial goals and budget for the operation

• Led management team to maintain effective guest and client relationships

• Established unit safety program (No One Get Hurt) and implemented unit I-Inspire program for hourly associates


Food & Beverage General Manager Pittsburgh, PA

• Directed restaurant operation for accounts with annual volume of $5.5 million, increasing top-line sales by 7.4%, decreasing overtime to less than 3% and improving guest satisfaction to 97.3%

• Responsible for the department’s front-of-house operations, including kitchen production, training / coaching, catering and district safety programs

• Developed unit budgets, staffing patterns, strategic business alliances, and operating plans to ensure regulatory compliance for State and Local agencies MARRIOTT CORPORATION 1991 – 2009

Food & Beverage General Manager Las Vegas, NV

• Promoted multiple times culminating in being named General Manager, simultaneously directing comprehensive food & beverage operations at multiple locations including one new site launch

• Increased overall district profits by 8.4%, driving top-line sales growth of 12% (+18% in first 10 months) while improving customer satisfaction levels to 95% through new menu and service offerings including fine dining, banquet catering and casual dining

• Controlled staffing costs, payroll, and budgets resulting in a 6% savings in purchasing and an 8% decrease in labor costs while lowering staff turnover to less than 5% via career development and employee recognition programs

• Consistently achieved over 98% State and Local health inspection scores

• Honored with General Manager of the Year award nomination and F&B Director of the Year award EDUCATION

Bachelor of Science - Business Administration, Finance University of Nevada, Las Vegas, Nevada

Bachelor of Arts – Hotel Administration

University of Nevada, Las Vegas, Nevada


UHS “4 Disciplines of Execution” Course • Sodexo Sales Survey / Marriott Hospitality Training • Studer Group

“Nine Principles” Course • American Management Association “Listen and be Listened To” Course • Franklin Covey “7 Habits of Highly Effective People” Course

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