Resume

Sign in

Customer Service Office

Location:
Los Banos, Laguna, Philippines
Posted:
December 16, 2019

Contact this candidate

Resume:

RESUME

of

ROMAN ALAN C. TICZON

DEGREE/LICENSURE : B.S. BUSINESS ADMINISTRATION

UNIVERSITY OF THE EAST, MANILA, PHILIPPINES

SECURITY OFFICER-PNP SUSIA, PHILIPPINES

CERTIFIED SECURITY PROFESSIONAL – PSIS,

PHILIPPINES

SPECIAL SKILLS : COMPUTER PROGRAMMING USING DBASE 3+

AND TURBO PASCAL LANGUAGES

SOFTWARE USAGE – WINDOWS, SYMPHONY,

WORD PERFECT, MICROSOFT WORD XP,

MICROSOFT EXCEL, MICROSOFT ACCESS,

SUN SYSTEM FOR ACCOUNTING.

CERTIFIED TRAINOR FOR SECURITY SYSTEMS.

PROFESSIONAL DRIVER.

SUMMARY OF WORK EXPERIENCES:

More than one (1) year experience as College Instructor involving the teaching of Management, Social Science and Filipino language subjects to college students.

More than seven (7) years experience as Customer Service Representative of BPO service companies involving direct interaction via phone with clients in servicing the clients' needs for telecommunications assistance, hotel reservations and bookings, online financial transactions and background investigations as hiring requirements. Also, performs back-of-house work in correcting and housekeeping the clients' orders in order to have such orders implemented expeditiously.

Over three (3) years experience as Office Manager of an international law firm involving the daily management and administration of the office staff and handling the finance requirements of the firm. Also, acts as Para-legal in helping out lawyers in their legal research and the preparation of their legal briefs.

Over three (3) years experience as Legal Assistant/Executive Secretary involving the management of daily correspondence, typing works, legal research and office management.

Over four (4) years experience as Logistics Specialist involving the procurement, quality control and delivery of materials and supplies to the Royal Saudi Air Defense Forces.

Over one (1) year experience as CMM Supervisor involving certification, monitoring and management of supplied manpower, ranging from English language instructors to construction and general services workers, to the Royal Saudi Air Defense Forces and Raytheon Middle East Service Company – Jeddah.

Over eight (8) years experience as Administration Superintendent covering office services that includes staff housing supervision and maintenance, transportation service, logistics services, telecommunication services, sanitary services, office security, executive protection service, reproduction and courier services, environmental and pollution control services.

Over twelve (12) years experience in Accounting with major concentration on cost accounting, budgeting and strategic planning & Development as applied to manufacturing, banking, mining, capital investment and credit & installment sale.

More than (1) year as Security Administrator involving penology management and control.

WORK EXPERIENCES:

PERIOD POSITION COMPANY

July 2019 to present Customer Service Stealth Solutions and Global Marketing

Representative Kingston Tower, Madrigal Business Center

Alabang, Muntinlupa, Metro Manila

Aug 2018 to present College Instructor Dalubhasaan ng Lunsod ng San Pablo

(Part Time) San Pablo City

Jan 2012 to May 2016 Customer Service Teletech, Lipa, Batangas,

Representative Philippines

June 2011 to Jan 2012 College Instructor Dalubhasaan ng Lunsod ng San Pablo

(Part Time) San Pablo City

Nov 2010 to March 2011 Customer Service Aeigis People Support

Representative Meralco Business Center, Ortigas

Pasig, Metro Manila

May 2009 to Oct 2009 Customer Service Sutherland Global Services,

Representative Taguig, Metro Manila, Philippines

May 2008 to May 2009 Customer Service Teletech, Lipa, Batangas,

Representative Philippines

December 2004 to Office Manager Law Office of Dr. Mujahid M. Al-Sawwaf

November 2007 Jeddah, Saudi Arabia

October 2001 to Legal Assistant/Executive Law Office of Dr. Mujahid M. Al-Sawwaf

November 2004 Secretary Jeddah, Saudi Arabia

May 1997 to Logistics Specialist, Saudi Logistics & Technical Support

September 2001 CMM Supervisor and (SALTS) Jeddah, Saudi Arabia

Executive Assistant

September 1996 to Plant Controller Batangas Power Corp. (Subsidiary of

January 1997 ENRON, USA), Philippines

WORK EXPERIENCE (continued):

PERIOD POSITION COMPANY

March 1988 to June 1996 Administration United Coconut Chemicals, Inc.

Superintendent Batangas City, Philippines

August 1985 to Plant Accountant United Coconut Chemcials, Inc.

February 1988 Batangas City, Philippines

July 1985 to August 1985 Budget Officer Batong Buhay Gold Mines, Inc.

Makati City, Philippines

February 1984 to Prison Warden and Pampanga Provincial Jail,

June 1985 Security Personnel to San Fernando, Pampanga,

the Governor of Philippines

Pampanga and Solicitor

General of the Philippines

October 1983 to Senior Manager Lead Capital, Inc. (Investment

January 1984 Budget & Systems Dept. House), Makati City, Philippines

September 1981 to Budget Officer Union Bank of the Philippines

September 1983 Makati City, Philippines

November 1980 to Budget Officer First Countryside Credit Corp.

August 1981 Quezon City, Philippines

June 1980 to Budget Officer Cellophil Resources Corporation

October 1980 (Head Office) Makati City, Philippines

January 1977 to Cost Accountant Cellophil Resources Corporation

May 1980 (Plantsite) Bangued, Abra, Philippines

January 1975 to Cost Accountant Sanitary Wares Manufacturing Corp.

December 1976 (SANIWARES) Pasig City, Philippines

January 1973 to Budget Analyst SANIWARES

December 1974

January 1971 to Cost Clerk SANIWARES

December 1972

July 1970 to Property Clerk SANIWARES

December 1970

DETAILED JOB DESCRIPTION ( AVAILABLE UPON REQUEST)

TRAININGS AND SEMINARS : (Certificates available upon request):

MANAGEMENT REPRESENTATIVE COURSE April 24-25, 1995

Conducted by SGS International Certificasation Services (ISO 2001 certification)

At the Training Room of Cocochem in Bauan, Batangas

RISK AVOIDANCE, RISK REDUCTION & LOSS CONTROL January 12, 1995

Conducted by FINTTAX Consultants, Inc.& RIMAP

At the Training Room of Cocochem in Bauan, Batangas

ISO 9000 QUALITY MANAGEMENT SYSTEM November 20, 1992

Conducted by Department of Trade and Industry

At the BPS & PTTC Bldg., Roxas Blvd. Makati, Metro Manila

TURBO PASCAL PROGRAMMING February 1992

Conducted by Hands-On Inc. Computer Training Center

At their offices in Batangas City, Batangas

D-BASE III+ PROGRAMMING December 1991

Conducted by Hands-On Inc. Computer Training Center

At their offices in Batangas City, Batangas

KEPNER TRIEGO PROBLEM SOLVING & DECISION MAKING August 9 – 11. 1991

Conducted by Manila Execon Group Inc.

At the Training Room of Cocochem in Bauan, Batangas

MANAGING OFFICE SERVICES June 18 – 21, 1991

Conducted by Asia Business Consultants, Inc.

At the Intercontinental Hotel, Manila

KT PROCESS FOR DECISION MAKING AND PROBLEM ANALYSIS July 1975

Conducted by the Philippine Institute of Applied Behavioral Sciences

In Antipolo City, Philippines

MANAGEMENT INFORMATION SYSTEMS July 15 to August 7, 1974

Conducted by the Development Academy of the Philippines

In Makati, Metro Manila

PERSONAL DATA:

Present Address : Lot 34, Block 7 San Jose Housing Project, Brgy. San Jose

San Pablo City, Laguna 4000, Philippines

Date of Birth : February 28, 1950

Contact Telephone (Mobile) : (0063) 961-***-****; (0063) 950-***-****

Passport : EC7686163 Issued 12 May 2016 at DFA, Batangas City

Expiry Date: 11 May 2021

Licenses Held : Professional Driver’s License No. DO1-84-024657

Private Security License (PNP-SUSIA) Badge # 16785

Certified Security Professional No. 94-1391

Certified Community CPR (Phil. National Red Cross) # 46350

Class “C” Radio Operator License NTC # 10141-R4-94

References : Dr. Mujahid M. Al-Sawwaf or

Mr. David M. Wells

Law Office of Dr. Mujahid M. Al-Sawwaf

Post Office Box 5840, Jeddah 21432, Saudi Arabia

Telephone: (966-2) 669-0751 Telefax: (966-2) 665-5052

General (ret.) Mohammad Al-Kharboush

Saudi Logistics and Technical Support

2nd Floor Jarir Bookstore Building

Sary St., Jeddah, Saudi Arabia

Telephone: (966-2)694-2020 Mobile: (966-5) 335-9350

Mrs. Merly Estiva

Office of the City Treasurer

San Pablo City

Mobile: 049********

Mr. Marino Agbayani or

Mr. Deogracias Fermin

JG Summit Petrochemical Corporation

Plant Site: Brgy. Simlong, Batangas City,

Philippines 4200

Tel. No.: (634*-***-**** to 01 Loc. 1017

Fax: (634*-***-****



Contact this candidate