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Manager Front Office

Location:
Dubai, Emirate of Dubai, United Arab Emirates
Posted:
December 11, 2019

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Resume:

DETAILS & CONTACT

E: ada1yq@r.postjobfree.com

M: +966-*********

Nationality: Canadian

Residency Status:

Resident of Kuwait

Resident of Saudi Arabia

AREA OF EXPERSTISE

Hotel management

Rooms and Operations

Revenue Management

Budget Planning

Financial Controls

Sales and Marketing

People Management

Guest Satisfaction

PROFESSIONAL

Arabic speaker

English speaker

Proficient in Microsoft Office

Proficient in Electronic and General

Distribution Systems (EDS/GDS)

PERSONAL SKILLS

Strong analytical skills

Strong problem-solving skills

Excellent interpersonal skills

Hands-on leader

Works well under pressure

Service oriented

Team builder

MAGED M. GUBR

Hotel General Manager

PERSONAL SUMMMARY

I have over 20 years of international hospitality experience within 4* and 5* independent and branded hotels & Resorts. I have a North American work experience; in Canada (Vancouver, BC) and USA (San Francisco & Hawaii). As well, I have worked int the GCC region and has excellent knowledge of its market, especially Kuwait, Saudi Arabia and UAE. I am a people manager who keeps employees engaged at all times to achieve high-quality staff performance. I build cohesive teams that achieve great financial results. I always strive to meet even exceed guests needs and expectations, the optimum guess satisfaction is non-negotiable. I always challenge the practice and look for new innovative ideas

PROFESSIONAL EXPERIENCE

MAKAREM SAGRYAH MAKKAH MAKKAH

General Manager July 2019 - Present

Hotel Summary: 700 rooms – part of the Dur Hospitality Group, a leading semi-government company established in 1976

§ Conducting the pre-opening phase of the Hotel.

§ Working closely with Engineering, Head office and Owners to ensure a smooth and efficient official launching of the new hotel, targeted first quarter of 2020.

§ Successful soft opening was conducted during the Hajj Seaoson of this year. MÖVENPICK HOTEL & RESORT AL BIDA'A KUWAIT KUWAIT

General Manager April 2012 – July 2019

Resort summary: 2 restaurants, 450 total rooms (various type of rooms, apartments and villas), 5 swimming pools, 2 terraces, 200 meters of private beach and the spa.

§ Lead the Sales and Marketing team and was always involved to direct their efforts to drive distribution and increase awareness of the Resort in the local Market.

§ Worked closely with the Director of Revenue Management and made sure that we have the right price at the right time for the Resort.

§ Partnered with the Sales teams on conducting customer entertainment and sales trips.

§ Created and oversaw a great guest service environment that exceed company service standards with our own exceptional service. As well, our level of service surpassed other hotel in the surrounding area. Encourages staff to created memorable guest experiences.

§ Developed and maintained an engaged employee environment and continuously assessed the climate through round table meetings, feedback and was always open to suggestions.

§ Initiated and supported environmental activities that addressed by the green committee. Key achievements:

§ Highest revenue & average room rate since opening, even during economic turndowns.

§ Increased hotel visibility: the resort became one of the most sought leisure resorts in Kuwait City and the GCC area for weekends, Eid breaks and summer holidays.

§ Created a family-friendly environment (kids’ activities, sports activities, family packages)

§ Conducted Lobby and rooms renovations and increase the number of meeting rooms that became a number one destination for corporate meeting and retreats.

§ Food quality was the talk of town, especially the famous Egyptian night on Wednesdays. MÖVENPICK HOTEL JEDDAH JEDDAH – SAUDI ARABIA

General Manager August 2006 - March 2012

Resort summary: (150 Rooms) Corporate Hotel located in the heart of Jeddah City

§ Responsible for the overall management and strategic direction of the hotel

§ Oversaw the operations functions of the hotel – Food & Beverage and Room Division

§ Prepared the Operating Budget and the Marketing and Sales plan.

§ Lead and supported all departments to achieve their financial and operational targets.

§ Ensured full compliance of hotel operating.

Key achievements:

§ Highest revenue & average room rate during my tenure, generating a net profit of over 8 million Saudi Riyals to the Owners = Increased hotel market share

§ Conducted Lobby and rooms renovations

§ Created a major shift in Banquet operations: added new meeting rooms which increase the revenue from corporate meetings and training events.

§ Renovated and expanded the Hotel Ballroom which eventually increased our market share in wedding business. The Ramadan Iftar Tent in the Ballroom was a success year after year. TASK FORCE

Kuwait Crowne Plaza Hotel

Kuwait City, Kuwait - 1991

Establishment of the Front Office

and the Sales Department

operations following the gulf war.

Holiday Inn Bur Dubai

Dubai, UAE - 2001

In charge of the pre-opening task

force: responsible for developing

business plan, budget, recruitment

and training of personnel.

Pan Pacific San Francisco

California, USA - 2002

Implementation and Revenue

Management Review

Mauna Lani Bay Hotel &

Bungalows

Kona, Hawaii - 2004

Operations and Revenue

Management Review

EDUCATION

BACHELOR OF COMMERCE IN

ACCOUNTANCY &

ADMINISTRATION

University of Cairo, Egypt-1982

DIPLOMA IN EFFECTIVE SALES

TECHNIQUES FOR MANAGERS

American University of Cairo-1985

TRAININGS

EFFECTIVE SALES NEGOTIATIONS

Jubail Holiday Inn, SA-1989

MODELS FOR MANAGEMENT

Holiday Inn Worldwide -1993

REVENUE MANAGEMENT

Crowne Plaza UK/Amsterdam-1998

MANAGEMENT ASSESSMENT PROG.

Leipzig, Germany- 2000

GROUP TRAINING CERTIFICATION

Crowne Plaza Dubai- 2000

REVENUE MANAGEMENT

WORKSHOP

Paris Holiday Inn, France-2000

MASTER TRAINERS

Holiday Inn Sharjah, UAE-2001

OTHER POSITIONS

FRONT OFFICE MANAGER

(1996 – 1998)

CROWNE PLAZA - ABU DHABI, UAE

REFERENCES

Available upon request

HOTEL LE SOLEIL VANCOUVER BC - CANADA

General Manager July 2004 – July 2006

Resort summary: 130 ROOMS, AAA Four Diamonds boutique hotel located in the Financial district

§ Provided hotel staff with positive and professional leadership as hands on General Manager.

§ Responsible for overseeing all areas of the property and all aspects of guest services.

§ Responsible for budgeting and the entire Business Plan for the hotel.

§ Required to provide accurate and timely financial information to the hotel’s management company and Owners council.

§ Responsible for maintaining the property through planned preventive maintenance of rooms and equipment.

§ Generated new and repeat business through planned sales & marketing activities and by maintaining an active presence in local community. Key Achievements

§ Recognized by Go 2 HR (an affiliate of Grant Thornton) as one of the 10 Best Hotels for HR practices.

§ Remarkable turnaround in delivery of customer service, making it possible for the hotel to reclaim its AAA Four Diamond status for 2005 and 2006.

§ Implemented a number of product enhancement initiatives (i.e. installation of High Speed Internet in all rooms and décor improvements such as new carpets and updated food service equipment).

§ Focus on developing a strong team has resulted in a 20% increase in sales (over the previous year) for both rooms and food and beverage operations. PAN PACIFIC VANCOUVER BC - CANADA

Director of Rooms Operations and Revenue Management Jan 2003 – July 2004 Resort summary: 504 Rooms, Five Diamonds harbour and sea front hotel. Responsibilities and achievements

§ Contributed to the achievement of market leadership in quality services and RevPAR penetration of 118%.

§ Managed Rooms Division in addition to performing revenue management functions.

§ Team leader responsible for management of on-going renovation projects within the hotel.

§ Contributed to sustaining the hotel’s 2003 AAA Five Diamond standards rating.

§ Maintained a successful balance between cost and revenue management. PAN PACIFIC VANCOUVER BC - CANADA

Director of Revenue Management Feb 2002 – Dec 2003 Resort summary: 504 Rooms, Five Diamonds harbour and sea front hotel. Responsibilities and achievements

§ Responsible for inventory management/monitoring selling guidelines on all distribution channels.

§ In charge of the Web site and Travel Portal Management.

§ In charge of the call center management (nine reservation agents and one reservation manager).

§ Provided accurate data to support the Sales Force decision making process.

§ Set training workshops for suggestive selling and understanding of market segmentation. CROWNE PLAZA HOTELS DUBAI AND ABU DHABI UNITED ARAB EMIRATES Regional Revenue Manager for Intercontinental Hotels Oct 1998 – Feb 2002 Responsibilities and achievements

§ Maximized revenue through management of room inventory (Crown Plaza Hotels).

§ Responsible for the preparation of Forecasts, Budgets and Business Plan production.

§ Ensured the implementation and review of rate structures.

§ Ensured implementation of approved selling strategies on GDS and DES.

§ Held regular meetings with all Revenue Center Managers to reinforce revenue management strategy.

§ Advised Director of Sales and Sales Managers regarding market trends and business segmentation.

§ Implemented revenue management measures that included improved training for Food, Beverage and Banquets personnel, cost and profitability analysis as well as menu management.

§ Developed revenue management culture in the following locations: Kuwait Crowne Plaza, Al Ain Intercontinental Hotel, Dubai Intercontinental and Sharjah Holiday Inn.



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