BOBBY SCOTT

Millington, TN *****

423-***-****

ada1l2@r.postjobfree.com

Summary

Proven manager with MBA and 20+ years of management, operations, and sales experience. Eager to improve profitability through growth using employee engagement and employee performance while empowering human capital as the greatest asset of the organization through unique perspectives. Skills

Leadership – Human Resources Management - Talent Management - Employee Engagement – Team Building – Coaching Mentoring – Employee Training – Recruiting – Employee Relations – Organizational Development - Change Management Performance Management

Sales Management – Business Development – Strategic Planning – P & L Management – Account Management – Negotiation Merchandising – Inventory Management – Business to Business Services – Retail & Wholesale Sales Channels – Customer Service Payroll – Accounts Payable/Receivable – Salesforce.com – SAP – Microsoft Office – Windows 10 – Qlik Data Analytics Professional Experience

• Store Manager II, LENNOX INTERNATIONAL, Memphis, TN 2015 - 2019 Successfully opened a new local operation May 2015 in Chattanooga, TN. Achieved all sales goals in 2015, 2016, 2017 by connecting with local HVAC Professionals, providing specialty parts and supplies for Lennox products as well as other HVAC brands.

Empowered sales associates of the Profit Center Operation to include accountability for P&L management, the growth of sales and profits and responsibility for administration and bookkeeping essential to the operation of the branch. Integrated cost control measures and maintenance of company assets including safety control measures. Won the company-wide award for marketing adoption. Promoted to Store Manager II January 2018 and relocated to Memphis, TN Effectively doubled the size of Will Call sales in 18 months Shattered total sales goal in 2018 by 114% while increasing customer satisfaction through exceptional service. Achieved over 100% on all 2018 goals.

Won “Top-Gun” award 2018 for meeting and exceeding all metrics. Successfully relocated the store to new location while building new customer relationships. Successfully grew customer base by 30%.

• General Manager, TMX FINANCE, Chattanooga, TN 2013 - 2015 Mentored Customer Service Professionals while providing specialty loans to automobile owners. Deployed P&L management to accelerate the growth of profit. Empowered store associates to assume responsibility for administration and bookkeeping essential to the operation of the branch. Implemented cost control measures and maintenance of company assets.

• Owner, TENNESSEE TECHNICIANS, Ooltewah, TN 2009 – 2012 Added Pest and Termite Control and Home Services solutions to the operation. Assumed General Management responsibilities of P&L, payroll, accounts receivable and accounts payable. Focused on operations and management of company assets resulting in increased company revenues over 500% in the first two years. BOBBY SCOTT

Millington, TN 38053

423-***-****

ada1l2@r.postjobfree.com

Professional Experience Continued

• Operations/Branch Manager, ORKIN PEST CONTROL, Chattanooga, TN 2004 – 2009 Mentored Service Management, Office Management, and all Administrative Staff, Route Personnel, Service Personnel, and Sales Professionals.

Implemented P&L management to achieve profit goals. Trained administrative staff to be more efficient and responsible for administration and bookkeeping duties essential to the operation of the branch.

Fostered new sales materials for sales and service staff to achieve their sales goals.

• Location General Manager, SCHWAN'S HOME SERVICE, INC. Chattanooga, TN 1996 – 2004 Managed the distribution of frozen food products within the specified geography. Utilized P&L, forecasting accuracy, inventory control, inspections, safety compliance, material handling, and warehouse operational skills to maximize effectiveness.

Escalated up through the “ranks” from Route Manager, to Mentor, to Sales Manager Candidate, to Sales Manager, to the position of Location General Manager.

Championed growth of sales and profit by increasing the number of routes and sales personnel by almost double. EDUCATION

MBA – Human Resources Bryan College, Dayton, TN 2017 – 2018 BSBA – HR – Leadership – Healthcare Management Bryan College, Dayton, TN 2012 – 2016 PERSONAL & PROFESSIONAL DEVELOPMENT

Husband – Father - Church Deacon - Master Mason

NAPRx® • Pharmacology/Pharmaceutical Sales Training Program Management Development School Graduate • Service Management II • Service Management I Quality Commercial Sales Training • Career Track/Fred Pryor Seminars • Coaching Skills for Managers and Supervisors OZ Principle Accountability Training • Sales Company Management Training • Leader as Trainer Training • Train the Trainer Training • Certified Driving Instructor Phase 1 and 2 • Mentor Training Phase 1 and 2 V. G. I. Certified for Refrigerant Recovery & Recycling Technician Type I & II Residential/Commercial A. S. E. Certified for Refrigerant Recovery & Recycling Automotive IGSHPA - International Ground Source Heat Pump Association Certified #10912-693 REFERENCES AVAILABLE UPON REQUEST

Contact this candidate