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Customer Service Manager

Antipolo, Rizal, Philippines
December 10, 2019

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Jeanne Pauline Sekhon

Personal info

Date of birth: 01/11/1995

Nationality: Filipino

Address: #** ********* ******, ********** *******, Mambugan, Antipolo 1870, Philippines

Phone number: +639*********

Email address:


Work experience

Sodexo N.A.

Washington D.C.

United States of


Concessions Clerk (Intern) 03/2015 – 06/2015

Ensures that concessions stand is organized and stocked properly. Rotate products to ensure freshness, keep work areas clean &


Cash handling, receiving payments, giving exact change Opening and closing the stall Serving the customers with great customer service Cleaning the stall before opening and closing Restocking and counting goods


Makati City


Receptionist (Intern) 06/2016 – 09/2016

Receiving clients and guests

Touring the guests around and within the facility

Creating and updating client’s files online.

Answer telephones and transfer to appropriate staff member. Perform general clerical duties to include but not limited to:

photocopying, faxing, mailing, and filing.

Ensure all documents and data are updated before turning it over to the doctors

Sending emails to guests and clients about new programs and offered promos

Ensure client’s satisfaction in chosen packages.

The Ritz-Carlton




Hostess 11/2017 – 05/2019

Receive and record guests' reservations and assign tables Greet guests at entrance of dining room, restaurant, or lounge and escort them to tables or other seating areas

Speak with guests and report to the restaurant manager if there are any complaints. Ensure satisfaction with food and service

Order necessary dining room supplies and equipment, responsible for buffet tags, hostess desk and newspapers.

Ensure that all Preferences and Guest Incidents are recorded in Mystique accordingly. Monitor and maintain proper working order and cleanliness of area. Answer outlet phone within 3-rings, using correct verbiage as per telephone etiquette. Inspect dining and serving areas and equipment

Co-ordinate activities of food and beverage servers and other serving staff Maintain daily events and reservations.

Maintain financial statements and records.

Perform any other duties as assigned by Management. Greeting guest by their name at the entrance of restaurant Follow all BSA standards.


Lyceum of the

Philippines University



Bachelor of Science in International Tourism and Travel Management 06/2012 – 04/2017



English Full

Filipino Native

Japanese Elementary


Microsoft Word Professional

Microsoft Excel Professional

Microsoft Powerpoint Professional

PMS Opera Limited


Customer Service Professional

Cashiering Professional

Majilis Service Limited

Silver Service Professional

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