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Office Administrative Assistant

Chicago, IL
December 12, 2019

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Larry Gee

**** ***** ***** ****** *******, Illinois 60640 708-***-****


** ***** ** **************/ ******** office support experience.

* ***** ** *xperience with social service programs including, Case Management and Employment Services (in Workforce Investment Act and Community Service Block Grant Programs).

Strong proficiency with Microsoft Office suite and other software programs.

Extremely organized and mature professional, capable of establishing long-term positive relationships with clients, co-workers and outside resources.

Motivated self-starter with strong verbal and written communication skills.

Highly productive managing projects; a creative problem-solver who rapidly adapts to changing environment and demands.

Independent worker who also works well as part of a team.


Office Administration & Support

Greeted office visitors, answers phones and takes messages.

Maintained office supplies and places orders for supplies.

Received and distributed all incoming mail and faxes.

Utilized proprietary database programs to organize and maintain company records.

Formatted and edited documents, spreadsheets and presentations.

Maintained a network of computers, printers, copiers, fax machines and other equipment.

Worked dependably on projects with budget and timelines.

Maintained Supervisor’s calendar, handled all meeting preparation, and assisted with special event planning.

Recorded and produced meeting minutes.

Coordinated all travel plans for my supervisor including air travel, hotel stays, car rentals and created travel itineraries.

Assisted with invoicing and expense reporting.

Assisted with the creation and maintenance of various tracking reports.

Client Services and Relations

Pre-screened and scheduled customers for WIA Youth, Adult and Dislocated Worker Program orientations.

Facilitates program orientation, intake, and determines customers eligibility for WIA and CSBG Programs.

Performed intake and established eligibility for funding under the LIHEAP Program with CEDA.

Conducted job readiness training workshops and job clubs.

Developed individual actions plans for program participants and made adjustments when necessary.

Established and cultivated strong rapport with employers, ascertaining their employment needs and matching suitable clients with available job opportunities.

Screened candidates for developed job opportunities and referred customer to suitable employers.

Managed the entire hiring process from screening candidates, to offer and closing.

Tracked clients job performance and addressed problematic areas.

Utilized tracking databases to document client performance, services and program compliance.

Provided support to Career Counselors and Account Executives. Serves as a liaison to customers in the absence of their assigned Career Counselor and the Account Executives.


2012- Present Associate Career Counselor Employment and Employer Services Chicago, IL

2010 - 2011 Intake and Verification Specialist CEDA Chicago, IL

2009-2010 Intake Coordinator Employment and Employer Services Chicago, IL

2009-2009 Receptionist Kelly Services/MAXIMUS, Inc. Oak Lawn, IL

2006-2008 Program Aide/Job Developer Randstad/MAXIMUS, Inc. Chicago, IL

2005-2005 Associate Building Leaders Chicago, IL

2004-2004 Receptionist Jewish Community Centers Chicago, IL

2001-2003 Administrative Assistant American Cancer Society Evanston, IL


PTC Career Institute; Chicago, IL: Computerized Office Training

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