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Manager Customer Service

Location:
New York City, NY
Posted:
December 08, 2019

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Resume:

Greetings

Recently, I have been researching the market place for organizations with potential career opportunities. I have become aware of a possible opening with your company that has convinced me that your firm offers such opportunities. Moreover, I am certain that my skills could make a significant contribution toward the future of your company. My background emphasizes are below:

Exceptional staff development and training, business operations, budgeting, financial management, and organizational skills honed in high volume, fast paced, highly competitive environments that emphasize quality customer service and ridged deadlines.

Serving as a key liaison between management, staff, contractors, and clients with an emphasis on developing and implementing quality solutions to everyday situations.

Developing effective plans and programs that have constantly resulted in significant improvements in overall productivity and corporate profitability.

Solid management experience honed in a fast paced, highly competitive, constantly evolving environments that emphasize exceptional customer service.

Designing new operational, client relations and administrative procedures that improve overall organizational efficiencies and productivity.

The ability to put the time to efficiently manage multiple priorities, while maintaining a sense of humor and flexibility under difficult situations.

Proven interpersonal communication skills are used to effectively promote products, services or ideas and to defuse complex customer service issues.

The coordination and organization of numerous simultaneously occurring projects where detail and precision and follow-through are required. Enclosed is a resume, which provides a comprehensive summary of my experience and achievements as well as a project list.

Thank you for your time.

Best regards,

Michael Cater

732-***-****

MICHAEL CATER 732-***-****

Dahlonega, Georgia ada0xn@r.postjobfree.com

PROJECT EXECUTIVE/SR. PROJECT MANAGER

PROJECT MANAGEMENT – TEAM TRAINING – PROJECT COMPLETION Results oriented/driven lead management executive with demonstrated skills in successfully managing construction projects. Effective in motivating, training and building successful teams; particular success in getting the most out of the people I work with. Excellent interpersonal skills, computer and program savvy. Develops strong plans and customer relationships. Holds OSHA 30 Cert.

PROFESSIONAL HISTORY

DI-Construction LLC. 2019-Present

Project Manager

Salisbury Moore Inc. 2018- 2019

Project Manager

Coldspring Inc. 2015-2017

Sr Project Manager

RCI Builders Inc. 2014-2015

Sr. Project Manager

Jade Group Inc

Sr. Project Manager 2011- 2013

Hospitality Specialists Inc. 2001- 2011

Vice President

SELECTED RESPONSIBILITIES AND ACHIVEMENTS

Successfully managed in the field as well as the office, Over 180 PIP’s/Hotel Renovations Nationwide, creating powerful profit centers and completing projects on time and on budget. Strong communication skills and team building as well as exceptional liaison between all levels of clients and representatives.

Successfully Negotiated Multiple 1 to 15 million dollar construction and renovation projects across the country, by networking with personal industry contacts. Successfully managed as Senior Project Manager, 12 renovation projects simultaneously. This was part of the Extended Stay America Brand Renovations. I was responsible for first and second place, out of 80 Renovations, for least guest displacement. All projects were completed on time and at budget. Uses Executive Management skills to; to properly execute contracted services, to realize contract obligations, minimize liabilities and creating instant strength as a highly regarded General Contractor. Introduced and implemented job-training and safety programs/procedures. Here is a comprehensive project list of hotels that I have built or renovated. Candlewood Suites Extended Stay America

Irvine. California Hillsdale, Illinois

Lake Forest, California Lombard, Illinois

Anaheim, California Napierville, Illinois

Red Hill, California Alexandria, Virginia

Comfort Inn Centerville, Virginia

Dover, Delaware (2)Chantilly, Virginia

Glasgow, Kentucky (2) Fairfax, Virginia

Solomons, Maryland Tysons Corner, Virginia

Fayetteville, North Carolina Springfield, Virginia Chambersburg, Pennsylvania Bothell, Washington

New Castle, Pennsylvania Renton, Washington

Alexandria, Virginia (2) Tukwila, Washington

Culpeper, Virginia Fairfield Inn & Suites

Rocky Mount, Virginia Laurel, Maryland

Morgantown, West Virginia Mt. Laurel, New Jersey

Princeton, West Virginia Bethlehem, Pennsylvania

Comfort Suites Guesthouse Inn & Suites

Ft. Wayne, Indiana Jackson, Tennessee

Lafayette, Indiana

Hilton Garden Inn

Queens, NY

Pittsburgh, Pennsylvania

Homewood Suites

Brickell, Miami FL

Philadelphia, Pennsylvania LaQuinta

Cleveland, Tennessee Sea Tac, Washington

Guesthouse Inn & Suites

Ramada Limited

Jackson, Tennessee

Alexandria, Virginia Ellington, Florida

Radisson

Warwick, Rhode Island

Baltimore, Maryland

Residence Inn

Poughkeepsie, New York

North Fredericksburg, Virginia Savannah Suites

South Fredericksburg, Virginia Atlanta, Georgia

Embassy Suites

Historic Hotel

San Diego, California

Philadelphia, PA

The Georgian Terrace, Atlanta, Georgia

Tara Inn & Suites Hotel

Sheraton

(2)Jonesboro, Georgia San Diego, California

Stone Mountain, Georgia Philadelphia, Pennsylvania Greenville, South Carolina OSHA 30 CERTIFIED

Omaha, Nebraska



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