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Executive Customer Service

Location:
Kolkata, West Bengal, India
Salary:
20k-25k
Posted:
December 07, 2019

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Resume:

Nibedita Ganguly

+919*********

ada0px@r.postjobfree.com /ada0px@r.postjobfree.com

She has previous work experience with companies like Dominos, Barista, Casa Toscana, Travel Food Service (Dum Dum Airport) in the field of People Management and Team leadership. Currently working with Bharatre Insurance Brokers’ as Business Development/Admin Executive. Her execution portfolio includes Training, Team Management and Human Resource Management.

Proficiency

One of her proficiency is to build and maintain constant relationship with her peers and internal customer within the enterprise.

Throughout her career, she has worked in various roles, like Training coordinator cum provider, Team Management, Public Relation Executive, Corporate Client Handling and Human Resource Executive in IT Company.

Special Assignments

She has worked on implementing Human Resource Management processes within the enterprise. She has introduced and monitored the HR processes as per the organization need.

Her previous experience has been extremely rewarding and productive; however she would like to expand her career further. She is enthusiastic about the chance to participate in a meaningful role in the field of people handling within Human Resource Management function. With her passion, commitment and sincerity, she feels that she would make an effective and useful contribution. EDUCATIONAL QUALIFICATION:

• Passed Diploma in Hotel Management from IIAS (3 Years specialized in Front Desk)

• Passed Higher Secondary Examination from Bally Girls High school W.B.C.H.S.E (2003)

• Passed Madhyamik Examinations from Bally Girls High School W.B.B.S.E(2001)

PROFESSIONAL EXPERIENCE:

Aug’2018- Till date Executive- Business Development/Admin- Bharat Re Insurance Brokers Pvt .Ltd

Looking after the administrative activities like, Leave Management, Attendance, Salary Management, in-house HR process implementation & Client coordinator etc.

Jan’2016 – Aug 2018 Executive – Admin/Hr – Reform Consulting Pvt.Ltd Looking after the HR administrative activities like, Leave Management, Attendance, Salary Management, in-house HR process implementation etc. Dec’2013– Dec’2015 Team Leader – Travel Food & services ( Dum Dum International Airport )

Worked as a Team Leader. Looking after the allotment of work for the team members, shift management and quality check of customer service. Aug’2011– Nov’2013 Executive –Public Relation & Training- Casa Toscana Worked as a Training coordinator and Training provider for the New joinees and worked as a Public relation Executive. Dec’2008 – Aug’2010 As a Gem / training coordinator – Barista Lavazaa Worked as a Training coordinator and Training provider for the New joinees and worked as a Public relation Executive. Jun’2007 – Nov’2008 Shift in charge – Dominos Pizza Worked as a Shift In charge. Looking after the allotment of work for the team members, shift management and quality check of customer service.

PROFESSIONAL ACHIEVEMENTS:

• She has got best employee of the month in Dominos Pizza.

• She has got the award of best employee of the year in service operations at Travel Food and Services (Dum Dum Airport).

• Streamlined and Implemented Leave and Travel Policy at Reform Consulting Pvt. Ltd.

PROFESSIONAL QUALIFICATION:

• Exploring SAP HR module at Reform consulting pvt ltd

• Completed certification on office operation management under W.B.Govt.Aided institute.

Personal Profile:

Name: : Nibedita Ganguly

Father’s Name : Late Shyamal Ganguly

Date of Birth : 2nd November 1986

Sex : Female

Marital Status : Single

Address: : 40 no Bireswar Chatterjee street, Maa Saradha Apartment, 1st floor flat no. 104, Howrah- 711201

Nibedita Ganguly



Contact this candidate