With more than ten years of customer facing roles, I have amassed a wealth of customer service skills in high volume, busy demanding environments.
Conscientious and experienced in creating schedules, appointments, selling high end products and spa treatments.
Exemplary skills in managing customer complaints bringing forth my ability to provide exceptional customer satisfaction.
Demonstrated my leadership and problem solving in relation to team management of twenty-five to thirty individuals, spa facility management, customer satisfaction without an on-site Spa Director.
Trained in Microsoft Office. ESP and Shortcuts Salon/Spa Software.
Please see attached copy of detailed education and work experience.
I look forward to hearing from you.
HIGH SCHOOL: Wordsworth High School-Benoni
HIGHEST GRADE ATTAINED: Grade 12 (2001)
SUBJECTS: English, Afrikaans, Mathematics,
Science, Biology, Accounting
COLLEGE: Face to Face Beauty & Make-up Design School (2004 - 2005)
COURSE: Health and Skincare Therapy and Body Therapy
SUBJECTS: Facial Therapy- including electrical equipment, Manicure/Pedicure
Body Massage: Relax massage, Deep tissue massage, Aromatherapy
Slimming, Body Electrical Equipment, Anatomy and Physiology
Vital Health Products Moorlife & Barbor
ITEC and CIDESCO: Beauty Specialist with Electrical equipment,
Facial and Body Therapist
STEINER TRAINING: August 2009, London, United Kingdom
TRAINING: La Therapie and Elemis Facial and
Body treatments, Dermanew: gentle micro
Effective sales techniques
DEALING WITH DIFFICULT PEOPLE (CBM Training – April 2013)
COMPUTER SKILLS: Microsoft Outlook, Word, Excel, PowerPoint
EMPLOYER: Urban Retreat Qatar - (March 2019 – August 2019)
POSITION: Salon Supervisor/Assistant Manager
DUTIES: Stock take, Staff Roster, Daily Cash Up, Supervision of salon,
Training staff: Shortcuts and Oracle Systems, General.
EMPLOYER: Matis Institute Rosebank – (Aug 2015 – May 2018)
POSITION: Front Desk Manager
DUTIES: Reception and Salon/Staff Supervision, Daily cash up,
Stock take, Guest complaints, Social
Media Marketing, Staff roster
EMPLOYER: Soulstice Day Spa Pretoria – Spas of Distinction Group
(Nov 2014 – June 2015)
POSITION: GRO/ Assistant Spa Manager
DUTIES: Supervision of daily running of spa, front desk
Admin duties, Training new GRO staff, Staff Motivation
Disciplinary, Stock Orders, Guest Complaints
EMPLOYER: Octavia’s Day Spa- Spas of Distinction Group
(July 2012-Oct 2014)
POSITION: Guest Relations Officer
DUTIES: Reception and supervision duties, daily cash up, monthly stock take, maintaining social media marketing for Octavia’s Day Spa and Sister spa - Soulstice Day Spa Pretoria, organizing spa corporate bookings, updating training schedules for SETA.
Staff retail motivation.
TRAINING: Product training: Mama Mio, Bio Minceuer, Nimue,
EMPLOYER: Rapid Contour Umhlanga (February 2011- April 2012)
POSITION: Owner and Slimming Therapist
DUTIES: All administration and reception duties. Laser-Lipo
treatments, consultations, diet/ nutrition advice
EMPLOYER: Steiner Transocean Ltd. (Nov 2007- Dec 2009)
POSITION: Skincare Specialist
DUTIES: Facials including electrical facial treatments,
Skincare presentations, spa tours, reception duties,
Retail and marketing products.
REASON FOR LEAVING: Contract ended.
EMPLOYER: Body Regentive (Jan 2007- Oct 2007)
POSITION: Beauty Therapist
DUTIES: Facials, waxing, manicures and pedicures,
Massages (various types), body wraps
Slimming treatments, reception duties
PRODUCT TRAINING: Filorga, Dermaphuzion products, Tip Top,
REASON FOR LEAVING: To explore health and skincare opportunities onboard
international cruise liners.
EMPLOYER: Self-employed (2006)
POSITION: Beauty Therapist
DUTIES: Marketing, retail, facials, massage, waxing, manicures, pedicures
EMPLOYER: Eastgate Skin Institute (Nov 2004- April 2005)
DUTIES: Answering calls, receiving clients, booking
appointments, retail and marketing products.
REASON FOR LEAVING: To continue my second year Body Therapy Studies.
EMPLOYER: East Rand Hospitality Training (Nov 2003- Feb 2004)
DUTIES: Answering calls, receiving clients
REASON FOR LEAVING: Temporary position
EMPLOYER: Newcon Precast (Dec 2001- Sept 2003)
DUTIES: Answering calls, receiving clients, Placing/receiving orders
REASON FOR LEAVING: The company is based in Newcastle, Kwazulu/Natal.
I had moved back to Benoni as I was to begin
studying at Face to Face the following year.
Elizabeth Da Camara (Spa Manager Octavias and Soulstice Spa PTA)
Aarti Vallabh (Spa Director Octavias and Soulstice Day Spa PTA)
Candice Botha (Operations Manager Octavias and Soulstice Day Spa PTA)
Malebo Makhuza (Front Desk Manager)
Matis Institute Rosebank
Malebo Tlhapi (Front Desk Co Ordinator)
Matis Institute Rosebank
Nadia Saab (Urban Retreat Manager Qatar)
While a student at beauty school I was fortunate to have a home-based salon, after my final year of study I continued to work from home. During this time, I felt the need to explore my interests within the industry and gain more experience.
I had taken up the position of Beauty and Spa Therapist at Body Regentive, a local day spa in Benoni.
During my second contract with Steiner on an International cruise liner I had worked towards the position of Assistant Manager in addition to my duties as a Skincare Specialist.
My profile is serious, quiet and I earn my success by being thorough, conscientious and hardworking. I am dependable, organized, assertive, realistic and practical.
In 2012 I had taken up the position of GRO at Octavia’s Day Spa, during this time I had gained a lot of knowledge and experience regarding the day to day running of a Day Spa. I was later offered the opportunity of Assistant Manager at Soulstice Day Spa in Pretoria, sister spa to Octavias’s Day Spa.
Here I gathered an immense amount of experience and confidence in my leadership abilities.
I believe that integrity, patience, being organized, fair and motivational are qualities fundamental to one’s ability as a leader and success in any workplace or business.
RECEPTION-FRONT OF HOUSE MANAGER/
ASSISTANT SPA MANAGER
Seeking an opportunity to share my experience in a Spa environment, to demonstrate strong customer service skills, problem solving and team management.
Face to Face Make up & Beauty School, Johannesburg-South Africa
CIDESCO and ITEC internationally qualified Skincare and Body Therapist.