Administrative Assistant Technical Support

LC

LATONYA CRESSER

***********@*****.*** 689-***-**** Orlando, Florida 32808

Dedicated professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs. Trainer

Prescription drug department

CSR

Amazon WorkSpace

GENESYS

Microsoft 365

Excel

Icontact site

Snapshot

Citrix

Kronos

Oracle

FEMA

DEO

CDC

Gov Tier3 Verbal Grievance

Experience with various medical conditions

Technical Support

Workflow Optimization

Expense Reporting

Information Security

Reception oversight

Appointment Scheduling

Multi-Task Management

Client Relations

Microsoft Outlook

Strong Problem Solver

OSHA Compliance

Records administration

Microsoft Word

Process Optimization

Orange County Board of Commissioners

/Orange County Administration Orlando,

Florida

Administrative Assistant

04/2024 - 06/2024

Managed high call volume for all six districts

Transferred calls to the proper commissioner's aide Trained on sending proper emails for building maintenance issues Oversaw re-ordering and repairs

Placed mail into commissioner's mailbox

Set meetings for the public.

Warehouse Summer Jobs Orlando,

Florida

Stocker

05/2016 - 05/2024

Stocked and restocked products, unloaded trucks, and picked prescription medication.

Department of Economic Opportunity &

Federal Emergency Management Agency -

KForce- Government Staffing Agency

Orlando, Florida

CSR/Claims Specialist

06/2019 - 03/2024

Managed multiple accounts concerning deposits or refunds Assisted with disaster assistance default accounts Processed claims with financial resolution

Verified insurance coverage and negotiated cases before settlement. Summary

Skills

Experience

Ttec/ United Healthcare Orlando, Florida

CSR - Pharmacy Department

08/2016 - 06/2019

Scheduled appointments and assisted with medical billing and reimbursement

Handled quality control and provided verbal grievances for pharmacy department

Assisted with various diseases and medication assistance. Lynx MV Transportation Orlando,

Florida

Driver

04/2012 - 11/2018

Transported clients with various conditions to and from appointments Ensured clients' safety and on-time arrival.

Pasco Community College New Port Richey, FL

Nursing/ Mental Health

01/2005

GPA: 3.6

Hernando High School Brooksville, FL

01/2003

GPA: 3.8

Education and Training

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