Front Desk Office
Resume:
Kaylia Thorpe
Fort Lauderdale, FL *****
************@*****.***
Work Experience
Front Desk Secretary
Broward Heath Medical Center-Fort Lauderdale, FL
November 2023 to Present
To make appointments and book patients in when they arrive for an appointment in accordance with the practice appointment system and to provide a helpful and friendly service to patients ensuring also that the reception area is tidy and welcoming.
• Filing documents:Organizing and maintaining files and records, and developing a filing system
• Monitoring supplies:Keeping the reception area tidy, and ordering and replacing office supplies
• Other tasks:Copying, scanning, and printing documents, organizing bookkeeping, and processing payroll information
Front Office Secretary
Serene Health OBGYN & Wellness-Fort Lauderdale, FL February 2022 to November 2023
A front office secretary, performs administrative tasks and may also be known as a front desk representative.
• Greeting visitors:Welcoming guests and providing a positive atmosphere
• Answering phones:Answering, screening, and redirecting calls
• Managing appointments:Scheduling and confirming appointments, meetings, and events
• Handling inquiries:Answering questions and addressing complaints
• Managing mail:Receiving letters, packages, and other mail, and sorting and distributing them. Physician Office Specialist
BROWARD HEALTH MEDICAI CENTER-Fort Lauderdale, FL
October 2018 to August 2021
The main duties of a medical office specialist include scheduling appointments, answering phone inquiries, assisting patients with the check-in and check-out process, and verifying patient registration and insurance.
Education
Bachelor's degree
Florida Atlantic University - Boca Raton, FL
Present
Associate's degree
Broward College - Davie, FL
August 2019 to August 2020
High school diploma
J. P. Taravella High School - Coral Springs, FL
August 2016 to July 2019
Skills
• Patient access
• Microsoft Office
• Customer Service
• Guest Services
• Front Desk
• Insurance Verification
• Medical Office Experience
• Powerchart
• Next Generation Sequencing
• Cerner
• Document Management
• Medical Scheduling
• Medical Receptionist
• Hospital Experience
• Administrative experience
• Typing
• eClinicalWorks
• Clerical Experience
• Filing
• Medical terminology
• Medical Records
• HIPAA
• Personal assistant experience
• Office Administration
• Records management
• Office management
• Accounting
• ICD-10
Certifications and Licenses
Professional In Human Resources
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