Social Media Customer Service
Resume:
Jessica Giles
Career Driven
Arkadelphia, AR ****3
******************@*****.***
To work in an environment that encourages me to succeed and grow professionally where I can utilize my skills and gain knowledge.
Authorized to work in the US for any employer
Work Experience
Podcast Host and Producer
Rumors Podcast Hits - Arkadelphia, AR
August 2023 to Present
Develop, produce, edit, marketing, advertise, host, and podcast show on Spotify and Amazon called Rumors Podcast Hits
Realtor Assistant
Love Properties - Florida
June 2022 to Present
Assist with Listing and taking leads for inquiries of interest in properties. Email clients to schedule open houses, and run daily reports.
Podcast Host/Producer
Grab Yo Mic - Arkadelphia, AR
October 2020 to Present
Producer and creative of 8 different shows speaking on family. News. Comedy. Relationships and much more. This is my personal brand. I develop and design every website. I custom design business cards, flyers, and social media platforms. Many of my duties are in human resources as well as financial records and interviews as well as all material and music is created by me. Multimedia and digital content
Freelance Web Designer
Jessica's Custom Websites - Arkadelphia, AR
January 2013 to Present
I custom base websites, from the advertisement to front-end and back-end layouts and designs, also creating websites domains and revamp existing websites, webpages and emails are designed by me. Social Media Manager
Speaker podcast - Remote
Present
Managing Facebook and Instagram and Twitter accounts for freelance companies Customer Service Specialist
Startek - Hot Springs, AR
August 2017 to December 2019
Assist customers with billing phone upgrades general questions about service and technical issues also setting up new service
Property Manager
NORTH LITTLE ROCK HOUSING AUTHORITY - North Little Rock, AR April 2014 to June 2017
Collection with rent payments. New move ins. House keeping inspections. Move o.uts Lease and making banking
Customer Service Specialist I
Blue Cross Blue Shield - Little Rock, AR
January 2013 to April 2014
Taking incoming calls to assist customers with Medicare questions and claims. Education
Associate in Business/Associate
University of Phoenix-Online Campus - Phoenix, AZ
August 2022 to Present
Skills
• Teamwork
Critical thinking
Decision making
Typing 40 words per minute
Customer service specialist
• Blogging
• WordPress
• Digital Marketing
• Google Analytics
• Branding
• Proofreading
• Email Marketing
• Social Media Management
• Content Marketing
• Writing Skills
• Sales
• Microsoft Office
• Social media marketing
• HTML5
• Journalism
• Analytics
• Customer support
• Clerical experience
• Copywriting
• Research
• Windows
• Photography
• Google Docs
• Adobe Photoshop
• MailChimp
• Video Production
• Content Creation
• Content Management
• Search Engine Optimization (SEO)
• PPC Campaign Management
• Adobe InDesign
• Graphic Design
• Marketing Automation
• Market research
• Telemarketing
• B2B
• Mac OS
• Zendesk
• Human resources
• Live chat
• iOS
• Technical support
• AP style
• Leadership
• Trello
• AWS
• Product management
• IVR
• Natural language processing
• Web Design
• Web Development
• E-Commerce
• User Interface (UI)
• Public Relations
• Content Development
• Adobe Creative Suite
• Communication skills
• Typing
• Facebook Advertising
• Computer literacy
• Computer skills
• Phone etiquette
• Agile
• Keyword research
• Google Ads
• Google Search Console
• Google AdWords
• Smartsheet
• Portfolio management
• Google Tag Manager
• Marketing
• Customer service
• Customer service
• Typing
• Clerical experience
• Live chat
• Google Suite
• Windows
• Cash register
• Supervising experience
• Conflict management
• Zendesk
• Leadership
• IVR
• Human resources
• Recruiting
• Training & development
• Interviewing
• Marketing
• Team management
• Restaurant experience
• HTTPS
• Research
• Social media management
• Analysis skills
• Hotel experience
• Help desk
• Childcare
• Portfolio management
• Mobile applications
• Content development
• Manufacturing
• Warehouse experience
• Video editing
• Public speaking
• Journalism
• Final Cut Pro
• Adobe Premiere
• Adobe Creative Suite
• Communication skills
• Automotive sales
• Sales
• Lead generation
• Outbound sales
• Telemarketing
• Negotiation
• Technical support
• Mobile devices
• Google Docs
• Hospitality
• Events management
• Content management
• Property management
• Computer networking
• Tax experience
• Succession planning
• Talent acquisition
• Email marketing
• Branding
• Analytics
• Content creation
• MailChimp
Certifications and Licenses
Publisher Tool Training Course v2
April 2022 to Present
Publishing tool course and Deuce you too many features a free web based tools for creating online courses
Introduction to e-learning theories and practice
April 2022 to Present
ELearning courses are developed via digital devices such as computers and smartphones using words in form of spoken or print texts and pictures that illustrate Shannon's photos animation or videos Word essential training Office 365
April 2022 to Present
Introduction to supervision
June 2021 to Present
Teach 20-30 coach training course
June 2021 to Present
Certified Project Manager
Assessments
Customer focus & orientation — Completed
March 2022
Responding to customer situations with sensitivity Full results: Completed
Customer service — Proficient
March 2022
Identifying and resolving common customer issues
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Groups
National Society of Leadership and Success
February 2023 to Present
Contact this candidate