Wendy Janssen
Bullhead City, AZ *****
*****.*********@*****.***
PROFESSIONAL EXPERIENCE:
Aquarius Casino and Resort.
Customer Representative.
Assisted customers with getting signed up for a players card .
William Hill Sportsbook/ Aquarius
Ticket Writer / Supervisor
05/2023 - 02/2024
Wrote tickets for betting customers, prepared daily betting stats sheets, Dropped kiosk machine,
performed daily summaries of the intake of monies into the book, setup tv's for the day, repaired or
troulbeshooted any equipment that would go down
TruGreen
Inside Sales Representative
2/2023- 5/2023
Made outbound calls to sell lawn care services.
Teleperformance
CAC/UPA/WMI
CA CEC BRC ATX - General Motors WAH
2/2022-10/2022
Provide customer service to external customers
Documented on cases assigned to me/ write up
business cases
Performed 30 + calls outbound
Assisted in buyback/repurchases in the state of CA Fleet Farm
Automotive Service Advisor
09/2021-1/2022
Assist Customers with repair issues. Wrote up service tickets, liaison between mechanics and the customer. Entered in new tire orders for the customer
SKILLS
Leadership
Conflict resolution
Data analysis
Written Communication
Honesty and integrity
Negotiation
Digital Technology Proficiency
Organizational proficiency
Self-motivation
Bias for Action
Teamwork
Emotional Intelligence
Reliable / Dependable
Time Management
Flexibility and Adaptability
Public Speaking
Creativity / Interpersonal skills
Veritas Steel LLC., thru Manpower, Eau
Claire, WI
Human Resources Administrator-Temp. job
06/2021-08/2021
Assisi with new hire orientations, set up new hires with safety kits, paperwork, updated headcount and other employee information thru Manpower notes,directed
individuals to correct dept. Assist with FMLA and STD. Bauman Associates, Ltd thru Manpower, Eau Claire, WI Administrative Assistant-Temp job
04/2021-06/2021 Tax Season
Provided customer service to internal associates and external clients
Answered phones, scanned documents, outgoing mail
Xcel Energy, Eau Claire, WI
Associate Customer Services II
07/2020 -01/ 2021
Handled incoming call from customers
Handled payments, payment arrangements
Started, stopped and transferred services for electric and gas
Reported outages, gas smells and leaks
FedEx Ground, Eau Claire, WI
Package Handler
11/2019 - 03/2020
Loaded & unloaded packages in the trucks
Indianhead Food Distribution, Eau Claire, WI
Billing/Shipping Clerk
10/2017 - 10/2019
Performed data entry and ran backups
Prepared daily reports
Prepared and printed invoices
Verified keys and hand jacks were assigned to correct routes
Knowledge of the company and products
Norske Nook Restaurant & Bakery, Osseo, WI
Waitress
6/2014 -6/ 2017
Greeted customer and took food orders
Entered orders into the Kiosk
Handled cash
Bussed tables
EDUCATION:
Memorial High School Eau Claire,
WI HS Diploma
Chippewa Valley Technical
College, Eau Claire, WI
Medical Assistant Diploma
Certified Medical Assistant (CMA)
Certified Nursing Assistant (CNA)
Certificates In : HR Management,
Training,& HR Fundamentals