Customer Service Front Office
Resume:
Christa Ferrante
Lansdale, PA 19446
Objective: To secure a challenging and responsible position utilizing my administrative and management skills
Education: Delaware Valley Academy of Medical and Dental Assistants Graduated March 2002 3330 Grant Avenue, Philadelphia, PA 19114
Manor Junior College 1995 - 1996 English
Computers
Cardinal Dougherty High School 1986 - 1990 Curriculum: Academic
Skills: Certified/Registered Medial Assistant EKG
Venipuncture and capillary sticks OSHA precautions and sterility
Medical terminology Vital signs (TPR & BP)
Anatomy and Physiology Injections
Instruments and Tray Setups Third party billing
Front office procedures Keyboarding and computers
Urinalysis Pharmacology and prescriptions
First Aid and CPR
Employment:
Burger King - 4/2/2024 - Present
* Crew Member
* Taking and preparing orders for Drive Thru and front counter
* Customer Service
Wawa - 10/19 - 8/2023 - Team Supervisor
* Maintaining and running the deli smoothly
* Running the store during the overnight (3rd) shift
* Customer Service
* Coaching and supervising customer service associates
* Holding safe keys
Walmart - 5/19 - 8/19
* Customer Service Associate
* Personal Shopper
Abington Hospital 3/2002 – 9/2015 Medical Office Coordinator/Medical Assistant
Oversee the daily operations of the office
Supporting the Doctor in all aspects of the daily operations of the office
Scheduling appointments for patients
Fielding phone calls from patients on a daily basis
Submitting reports and invoices to senior management
Attending meetings and bringing the information back to my staff
Attending to patient needs, concerns and questions on a daily basis
Shelly Electric Company 12/99 – 6/01 Assistant to Company President
Assisted president in all aspects of the company
Prepared job estimate proposals and marketing information
Accounts receivable
Updated company database
Oversaw all incoming and outgoing mailings including company e-mail
Managed new website construction and interoffice networking
C & R Insurance Agency 12/96 – 12/99 Administrative Assistant
Assisted President and Senior Underwriter in managing over 2000 clients’ malpractice policies
Responsible for managing account of agency president
Implemented a master insurance file and created a database for all clients reporting a claim
Responsible for imputing all incoming claims
Organize and update all agency files
Work with agents handling multiple lines of insurance
Prepare insurance verification for all agency’s insured
Technical: Windows, Microsoft Office, Microsoft Word, Excel and Outlook, EMR and various other programs especially medical programming over the last 14 years.
References: Available upon request
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