Patient Reception Representative

LUCY E. AGUILAR

Patient Reception Representative

CONTACT

PHONE:

215-***-****

EMAIL:

**************@*****.***

********@*************.***

EDUCATION

Harry S, Truman High School

Levittown, Pa 19057

High School Diploma

1987 – 1990 4.0 GPA

Bucks County Community College

Bristol, Pa 19007

Certificate – Business Management Course

2010 – 2010 4.0 GPA

SKILLS/ABILITIES

Customer Service/Hospitality

Communication/Interpersonal Skills

Multitasking/Time Management

Attention to Detail/Accuracy

Professionalism/Poise

Problem Solving/Troubleshooting

Empathy/Compassion

Creativity Thinking/Detail Oriented/Strategic

Read/Write/Speak – Spanish – Billingual

ADDITIONAL SKILLS: Proficient in MS Office, Google Suites/ Workspace, Excel, Workday, EMR/EPM Systems, Medical Billing/CRM Software, Epic, Athena, NaviNet, Next Gen, Media Management, RFMS Manangemnt, TELS Systems, PointClickCare Systems, Etc

References Upon Request

OBJECTIVE

Reliable, hardworking, and enthusiastic individual with 10 + years of experience in reception and customer service. Skilled in customer engagement, problem solving, and various software operations. Seeking a successful career opportunity in customer service, patient receptionist, clinical operations representative, concierge, front desk receptionist, administrative assistant, hospitality management, management, data entry clerk, career role.

WORK EXPERIENCE

Insight Global – Capital Health Cardiology Newtown, PA PRR

7/2024 – Present

Provided excellent customer service, worked in check-in dept., handled patient calls, scheduling/canceling appointments, patient referrals, insurance verification and more.

Genesis Healthcare Langhorne, PA Administrative Receptionist

3/2024 – 5/2024

Successfully managed administration depts., filing records. Answered a high volume of calls, provided excellent customer service. Distributed emails/mail to corresponding depts., billing, ordered office supplies.

Oxford Personal Care, LLC Langhorne, PA Concierge/Receptionist

11/2023 - Present

Provided excellent customer service, managed a high volume of calls. Filing, making copies for the administration dept., and other depts as requested. Provide care for resident security.

Turning Point Healthcare Lake Mary, FL Clinical Operations Representative

4/2022 – 8/2023

Verifying patients PII, verified insurance information, verified ICD – CPT/HCPCS & Modifiers codes. Handled inbound calls, made outbound calls for additional information needed for patient cases.

SMX Staff Management LLC – REMOTE – Chicago, IL Bilingual CSR

2/2021 – 4/2023

Provided high quality customer service. Handled a high volume of inbound/outbound calls. Assisted NJ residents scheduling an appointment for their covid -19 vaccine. Updated NJ residents PII information, registered into NJ Department of Health database system.

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