Customer Service Behavioral Health

monique brown

Cincinnati, OH *****

***********@*****.***

+1-513-***-****

Willing to relocate: Anywhere

Work Experience

Behavioral Health Specialist

Cincinnati Children's Hospital-Cincinnati, OH

August 2022 to Present

Helping patients with ADLs and assisting with therapeutic milieu Hospital response Advocate

Women Helping Women-Cincinnati, OH

Present

Respond and provide resources to victims of sexual assault, sexual abuse, trafficking etc Residential Treatment Specialist

Children's Home of Northern Kentucky-Covington, KY April 2022 to September 2022

Provide therapeutic care to children with at risk or high risk behavior. Consultant Specialist

Bon Secours Mercy Health-Cincinnati, OH

November 2021 to April 2022

Appointment scheduler

Customer Service Representative

Spectrum Communications-Florence, KY

February 2020 to April 2020

Setting people up with services working from two computer screens Caregiver

Optimum Personal Care-Sugar Land, TX

April 2019 to September 2019

Assist with changing feeding medication passing etc Housekeeping

K&A Business Personal-Cincinnati, OH

March 2011 to April 2019

Housekeeper fold clothes wash make up bed assist with dinner greet guess also prepare meals Caregiver

Central Parke Special care-Mason, OH

November 2018 to March 2019

Provide care to residents with Alzheimer’s and dementia Education

Associate's degree in Criminal Justice

American InterContinental University-Online

November 2021 to May 2024

High school diploma

Dohn Community - Cincinnati, OH

October 2019 to June 2021

Skills

• Home Health (4 years)

• Home Care

• Care Giver (4 years)

• Personal Care

• HHA

• Direct Care

• Alzheimer's Care (3 years)

• Dementia Care (4 years)

• Dietary Aide Experience

• Senior Care

• Guest Services

• Meal Preparation

• Patient Care

• Hospice Care

• Cleaning Experience

• Laundry

• Infection Control Training

• Hospital Experience

• Memory Care

• Microsoft Word (10+ years)

• Medication Administration

• EMR Systems

• Vital Signs

• Nursing

• Communication skills

• Computer literacy

• Patient observation

• Documentation review

• Documentation review

• Customer service

• Data collection

• Behavioral health (4 years)

• Behavioral therapy

• Deep learning

• Supervising experience

• Hospital experience

• Guest services

• Law enforcement

• Organizational skills

• Time management

• Communication skills

• Customer service

• Administrative experience

• Legal research

• Legal administrative experience

Additional Information

Currently in school to obtain my bachelor’s degree in criminal Justice forensic science I will have my associates as of November 2025. Also finished a EMT course

Contact this candidate