Customer Service,dietary
Resume:
Golda Cisco
Seeking full time employment with advancement opportunities
Lawton, OK 73505
*************@*****.***
Seeking a Full Time position within a growing organization that can utilize my current skills while being given the opportunity for professional growth. I am a nationally licensed Certified Diatary Manager and have a current state of Oklahoma food handlers card. Authorized to work in the US for any employer
Work Experience
Retail Supervisor
sedexo/comanche County-Lawton, OK
September 2018 to Present
Supervise all front of house staff and assign tasks to be completed. Provide customer service and handle all complaints and customer request.. Assure that hot lines salad bar and deli are ready for service prior to our start time. Making sure that several coolers and all snack areas are stocked and rotated correctly. Communicating with register operators front line staff and back of house cooks to assure everyone is ready for service. Assigning special cleaning as needed to keep the cafe looking new and help maintain equipment. During service I was a runner to assure all of my areas stayed fully stocked well allowing staff to assist customers. Also assisted with back of house staff and was trained in and worked several areas in back of house when needed due to staff shortages Cook
W. Stephenson Street-Freeport, IL
August 2005 to Present
Duties Include: Prepare and Serve food, Customer Service, Stocking, Cleaning, recording temperatures, assisting other employees with their assigned tasks, communicating with other staff and management regarding the customer's needs. I have also served as a sub on many other positions within the department. Host, dish room, tray line, office(phones), pots. Dietary Manager
Parker Place-Lawton, OK
May 2022 to October 2024
This is a new facility I have fully established the kitchens in both facilities make policy, asure we have the proper state approved materials. make menus, shop for all supplies in two buildings maintaining food and kitchen supplies, facility cleaning supplies,resident needs . Asure staff follow all food safety guidelines and are fully trained in procedures. We train residents cooking/cleaning skills needed to one day be independent. I assist in patient care and transport as needed. Supervisor
W. Stephenson Street
2010 to 2010
Supervisor
Duties include: monitor all kitchen staff to insure company policy is followed and standards are met. Inspect trays for accuracy prior to them leaving the kitchen, guide and direct staff to complete assignments as needed. I am responsible for patient and nursing complaints while on shift and to deal with each accordingly, other duties as assigned daily by director or department manager. Department Action team 2010: Served as a member of the DAT program duties included addressing employee concerns from the Sodexo employee satisfaction Survey along with the Operations Manager and other DAT members. Speak with employees for their input, promote team spirit within the department. Secretary II- (Administrative Assistant)
STV- Architectural firm-Chicago, IL
September 2002 to 2003
Duties Include: Assisting the Supervisor of Human Resources and Vice President of company as requested. Gathering and correcting timesheets for Vice Presidents Review and signature on a weekly basis, New Hire Paperwork, Complete Tracking logs, Filing, distribution of mail and weekly reports. Invoicing for all work preformed for the Chicago Public Schools. In charge of keeping supplies in the Kitchen area, Covering front desk/phones when needed, entering Change Orders and all invoices into the System. Light Typing and Computer Work.
Special Assignment: Create and Update Policy manual Support Service Coordinator I
Catholic Charities-Chicago, IL
August 1997 to September 2002
Duties Include: Cashier, warehouse, stocking shelves, inventory, customer service General maintenance. Promoted
Staff council secretary
Staff Council
January 2000 to January 2001
Secretary 2001 Duties include Booking of auditorium, recording all Staff Council business and recommendations, Type and distribute copies of minutes, screen incoming recommendations and sort accordingly, assist in the selection of vendors/Caterers. Create job descriptions for the Chairperson and Secretary of Subcommittee, Assigned administrative Appointee for the Benefits Committee. Staff Council Representative
Catholic Charities
1999 to 2000
Duties include polling constituency for concerns and interests, maintain ongoing communications between staff and council members, constructed a criteria for Council reps. and alternates, hold election for new council members. I was elected as subcommittee Secretary. Administrative Support Clerk-Personnel Services
Employee Services and Payroll Department
September 1998 to September 1998
Duties Include: Main responsibility is to act as a mediator between WIC Food Center staff and Personnel, Benefits, Employee Services and Payroll Department. Maintain and update staff personnel files, keep management informed of Personnel Changes, Review and summarize daily time records, Keep track of Employee earned Sick, Personal and Vacation time.
Administrative Support Clerk-Receptionist
Catholic Charities-Chicago, IL
June 1998 to June 1998
Duties Include- handling of phone, Faxing and filing of confidential information, Note taking, light typing and computer work, stocking work stations and kitchen area, general upkeep of administrative office, Fill in vacant position-Personnel Services
Transferred
Cashier
Ricobenes Restaurant-Chicago, IL
February 1997 to July 1997
Duties Include: Customer service, handling and balancing cash drawer, stock and porter. Line Coordinator
Wendy's International Restaurant-Chicago, IL
June 1991 to October 1994
Duties Include: Supervision of employees, end of day timesheet report, stock and porter, Customer service, inventory, balancing of cash drawer, general Maintenance,
Supervisor
Program Records Management
September 2000
Duties Include: Train and assist the manager of program records in maintaining management responsibilities of all personnel records and files of the WIC Food Centers Program, Review and summarize daily time sheets, Develop and monitor personnel program's need in conjunction with the Department Director, Know policies related to the program and attend personnel related meetings to inform employees of procedures in certain situations.
Special Assignments
Education
General Education Diploma in Attended the following Olive Harvey College - Chicago, IL
February 1998
license in General
Armor Elementary School - Chicago, IL
July 1988
Skills
• FILING (1 year)
• LIGHT TYPING (1 year)
• TYPING (1 year)
• MULTI-PHONE (Less than 1 year)
• MULTI-PHONE LINES (Less than 1 year)
• Retail Sales
• English
• Customer Service
• Payroll
• Records Management
• Human Resources
• Leadership
• Customer service
• Organizational skills
Additional Information
SKILLS: Ability to work with multi-phone lines, good people skills, good communication skills, extensive filing and well organized; team player, work well under pressure, dependable, able to handle multiple tasks, Light Typing.
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