Customer Service Representative
Resume:
Nyah A. Riggin
***********@*****.***
WORK EXPERIENCE
Franchise Academy - New York, NY Sept 2020 – Feb 2024
Receptionist/Administrative Assistant
Greet and assist employees and guests in a friendly and professional manner
Monitor and manage the reception area to ensure cleanliness and a professional appearance.
Report any facility-related issues to the appropriate department for resolution.
Answer, screen and direct calls on multi-line phone system.
Schedule appointments and update meeting calendars.
Receive, send, and distribute mail
Provide excellent customer service to clients and address inquiries and direct them to the appropriate department or personnel.
Prepare and distribute notices, announcements, and other communication materials as needed.
Attended all virtual and in person training sessions
Maintain Various filing systems
Type correspondence, reports and memos
Assisted with data entry, filing and maintaining organized records
Coordinate move/change requests, catering, AV, and ancillary items with various departments.
Schedule meetings, conferences, and travel for staff and prepare expense reports for reimbursement.
Assist with team specific research and tracking as needed.
Point person for general inquiries regarding SLC developments.
Other duties as assigned.
EDUCATION
Allen School of Health & Sciences - New York, NY March 2020 – September 2020
James Madison High School - Atlanta, GA
High School Diploma
LICENSURE AND CERTIFICATIONS
BLS Certification
Certified Medical Assistant
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