Customer Service Part-Time
Resume:
Colleen Kashanski
Team Player Proven Results
Deerfield Beach, FL 33441
*************@*****.***
Efficient and experienced customer service manager with 10+ years of experience in sales, retail, administration, scheduling and management. Proven track record in driving sales, managing inventory, and providing exceptional customer service. Skilled in strategic planning, supply chain, and marketing. Possesses a strong background in human resources, administration including Executive Administrative Assistant, training and recruitment. Proficient in QuickBooks, POS systems, and CRM software. Proficiency tests on Indeed.com detail proven skills.
Authorized to work in the US for any employer
Work Experience
Senior Associate
Capisolve-Deerfield Beach, FL
July 2024 to Present
Pre-qualify business owners to renegotiate and restructure their multiple MCA (Merchant Cash Advances) Business loan debt. Utilize the Kixie Power Dialer for Outbound and Call Backs. Voicemail, Email and Text potential clients. Setup follow-up appointments with our Senior Underwriters to consolidate the loans. Train new employees and meet sales goals.
Business Owner/Account Executive
Sedona Nature Spirits Publishing, LLC/Gemstar Records-Silver City, NM April 2008 to Present
Part-time Publisher and Professional Photographer of "Beyond the Veil of Sedona" and "Beyond the Cloak of California ".
Part-time Event Planner for Gemstar Records and Songwriter of "One Nation" that played 24-7 at the Resorts in Sedona, AZ and Co-Songwriter of the Year in Hollywood, CA for "Do Rose's Come in Blue". Part-time Gemstar Records Past Account Executive provided a service for Songwriters to keep track of Songwriting Royalties.
Owner/Retail Store Manager
Silver Nature Spirits Gift Shop-Silver City, NM
September 2017 to March 2023
Full-Time Owner/Retail Store Manager for a Gift Shop. In charge of hiring, Inventory, Quick Books, POS System, Sales, Website, Displays and Customer Service. Office/Sales Manager
Sedona Heart Center-Sedona, AZ
December 2001 to March 2008
Managed a Retail Store, Sedona Vortex Tours, Reiki and Massage Therapists for a Staff of 12 people. Supervised scheduling,
Accounts Payable and Receivables on Quick Books.
Event Planner - organized weekend Health Fairs at the Center. Military Personnel Specialist Supervisor
United States Air Force Reserve Command-Moreno Valley, CA June 1997 to August 2001
Air Force Reserves - (Technical Sergeant) - (Part-Time on Weekends for Human Resources). Customer Service Supervisor staff of 8 people.
Initiated same day ID cards, SGLI Serviceman Group Life Insurance Plans for enlisted, officers and their family members.
Mortgage Originator Specialist
Wells Fargo-Los Angeles, CA
June 1997 to August 2001
Mortgage Loan Originator Specialist on the phone providing fixed, variable and balloon mortgages to Wells Fargo customers.
Executive Administrative Assistant
THE TRAVERERS INSURANCE Co-Hartford, CT
November 1990 to May 1997
Senior Executive Assistant to the Regional Vice President of Casalty Property Claims Department. Assisted the VP with PowerPoint Presentations and Excel Spreadsheets for Sales Meetings with Account Executives. Answered phones, scheduling and memos and letters on Microsoft. Licenses - Real Estate, NASD National Association of Security Dealers License Series 6, Life, Health and Accident Insurance, Casualty Property Licenses. Evenings and weekends. Received the Million Dollar Producer Award in both Real Estate and Insurance Sales. Education
Associate's degree in Business
Community College of the Air Force - Moreno Valley, CA June 1997 to August 2001
Personnel Supervisor in Human Resources - Air Force Reserves Community College of Air Force - Moreno Valley, CA June 1997 to August 2001
Skills
• Retail Management
• Sales Management
• Payroll
• CRM Software
• Merchandising
• Management
• QuickBooks
• Cold Calling
• POS
• Accounts Receivable
• Marketing
• Salesforce
• Business Development
• Pricing
• Research
• Planograms
• Loss Prevention
• Accounts Payable
• Store Management Experience
• Recruiting
• Retail Sales
• Profit & Loss
• Account Management
• Sales
• Forecasting
• Purchasing
• Upselling
• Operations Management
• Supply Chain
• Mortgage Servicing
• Negotiation
• Outside Sales
• Process Improvement
• Telemarketing
• Strategic Planning
• Budgeting
• Loan Origination
• Event Planning
• Insurance Sales
• Human Resources
• Executive administrative support (8 years)
• Office management (10+ years)
• Entrepreneur (6 years)
Military Service
Branch: United States Air Force
Service Country: United States
Rank: Technical Sergeant
July 1997 to August 2001
Customer Service Department Supervisor.
Commendations:
Outstanding Unit Award.
Assessments
Front desk agent (hotel) — Proficient
September 2024
Selecting hotel rooms based on requests and identifying errors in hotel data Full results: Proficient
Work motivation — Proficient
September 2024
Level of motivation and discipline applied toward work Full results: Proficient
Outside sales — Proficient
September 2024
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Proficient
Verbal communication — Proficient
September 2024
Speaking clearly, correctly, and concisely
Full results: Proficient
Food service: Customer situations — Proficient
September 2024
Identifying and addressing customer needs in a food service setting Full results: Proficient
Recruiting — Proficient
October 2024
Managing the candidate sourcing and selection process Full results: Proficient
Work style: Reliability — Proficient
September 2024
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Retail customer service — Proficient
September 2024
Responding to customer situations in a retail setting Full results: Proficient
Business math — Proficient
September 2024
Using basic math to solve problems in a business context Full results: Proficient
Principles of accounting — Proficient
September 2024
Preparing financial records according to federal policies Full results: Proficient
Sales skills — Proficient
September 2024
Influencing and negotiating with customers
Full results: Proficient
Retail customer service — Proficient
September 2024
Responding to customer situations in a retail setting Full results: Proficient
Customer focus & orientation — Proficient
September 2024
Responding to customer situations with sensitivity Full results: Proficient
Attention to detail — Proficient
September 2024
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Administrative assistant/receptionist — Proficient October 2024
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Scheduling — Proficient
September 2024
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Past Licenses Include:
Real Estate, NASD Series 6 - National Association of Securities Dealers, Life, Health, Accident and Casualty Property Licenses.
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