Customer Service Department Manager

KEROLS

ARMANUS

Falls Church, VA *****

United States

571-***-****

**************@*****.***

Skills Summary

Dedicated and detail-oriented engineering student with a strong foundation in mechanical engineering principles and hands-on experience in customer service and logistics. Eager to apply technical knowledge and problem-solving abilities in a field engineer or project management internship.

Education

Northern Virginia Community College- 2022-Present

Associate Degree in Engineering

Related Course Work: EGR 245 – Dynamic, EGR 246 - Mechanics of Materials, MTH 266 - Linear Algebra, MTH 267 - Differential Equations, EGR 248- Thermodynamics, PHY 241 - University Physics I, PHY 242 - University Physics II, EGR 121- Foundations of Engineering, EGR 125- Intro to Comp Prog for Engineers.

Experience

The Fresh Market

Assistant Department Manager / April 2024- Present Results-driven Assistant Department Manager with a proven track record in team leadership and inventory management at The Fresh Market. Skilled in enhancing customer experiences and optimizing sales through strategic planning and effective training. Committed to maintaining high operational standards and fostering a positive work environment. Worldwide Flight Services

Office Cargo Agent / October 2022 – April 2024

Responsible for capturing and managing all data related to shipments. Communicate with logistics companies globally to negotiate invoices and ensure a smooth import and export process. Leverage strong communication skills to coordinate effectively with the TSA and airport authorities worldwide.

2

Skills:

Language: Fluent in Arabic

Software Proficiencies:

• Programming Languages: Python

• Data Analysis and Visualization: MATLAB, Google Colab

• Office Productivity: Microsoft Office 365

• Cargo Management Systems: iCargo, iFly

Soft Skills:

• Problem-Solving: Ability to analyze challenges and develop effective solutions.

• Teamwork: Collaborates effectively within a team or works independently.

• Attention to Detail: Precise and thorough in task execution.

• Adaptability: Quick learner, able to adjust to new situations and information.

• Communication: Strong verbal and written communication skills.

• Time Management: Efficiently prioritizes tasks to meet deadlines.

• Multitasking: Capable of managing multiple tasks simultaneously without compromising quality.

Reference:

Available upon request,

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