Customer Service Special Education

Angela Caesar

901-***-**** l Germantown, TN l *****.***@*****.***

SKILLS AND ATTRIBUTES

Bachelors Degree

Focus: General Education

Crichton College

WORKPLACE EXPERIENCE

Service Appointment Coordinator at AutoNation: 11/2023 - Present

Appointment Management: Solicit Ford Mobile Service managers for sale of automobile services; manage incoming service appointment requests via phone, email, and in-person interactions; ensured prompt scheduling and efficient allocation of resources

Workflow Coordination: Coordinate with service technicians and other staff to optimize workflow and minimize customer wait times

Record Keeping: Maintain accurate records of appointments, customer information, and service history in the dealership's database

Customer Service: Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction

Sales Collaboration: Collaborate with sales and finance teams to maximize revenue opportunities through upselling service packages and maintenance plans

*The gap in my 2022 employment is due to the loss of my fiancé. During this time, I navigated the emotional and logistical challenges associated with the passing of a loved one.

Special Education Assistant at Arlington Community Schools: 08/2014 – 02/2023 Special Education Assistant at Shelby County Schools: 08/2006 – 05/2014

Student Support: Provided one-on-one and group support to individuals with special needs including behavioral, emotional, and cognitive disabilities; implemented Individualized Education Plans (IEPs) and modifications to aspects of the classroom to meet students' individual needs

Collaboration and Communication: Collaborated with superiors, fellow teachers, family members, and therapists to develop and implement effective strategies for success; maintained regular communication with parents and guardians to provide updates on student progress, encourage teamwork, and address concerns

Record Keeping and Administration: Maintained detailed records of student progress and behavior, ensuring compliance with confidentiality regulations; assisted in administrative tasks such as organizing files, and preparing materials for lessons

PROFESSIONAL REFERENCES

Stasia Fritz-Delikat

Collierville School

********@*******************.***

Appointment Management

Workflow Coordination

Record Keeping

Sales Collaboration

Emotionally Resilient

Logistics Management

Adaptable

Problem Solver

Attention to Detail

John Paul Rawson

Arlington Community Schools

****.******@****-**.***

Laura Scruggs

Arlington Community Schools

*****.*******@****-**.***

Dedicated professional with a background in service appointment coordination and special education. Possessing a Bachelor's Degree from Crichton College, I bring a diverse skill set encompassing appointment management, workflow coordination, record keeping, and team collaboration. Known for my problem-solving skills and adaptability, I thrive in fast-paced environments where attention to detail and logistics coordination are crucial. With experience in providing exceptional customer service, I am well-equipped to streamline operations and drive efficiency within office settings.

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