Customer Service Loyalty

PROFESSIONAL

SUMMARY

WORK HISTORY

MILTON RENDEROS

■ Monrovia, MD 21770 ■ 240-***-**** ■ ************@*****.*** ■ WWW: Bold Profile ■ Dynamic professional with a proven track record at Ride Latino, enhancing customer loyalty through exceptional service and communication. Skilled in navigating complex environments, evidenced by a history of safely transporting passengers and improving team performance. Expert in conflict resolution and multitasking, consistently delivering results that exceed employer expectations.

SKILLS Reservations Conflict resolution skill

Passenger assistance Accurate money handling

Multitasking Abilities Critical Thinking

PPE Compliance

TAXI DRIVER 11/2023 to Current

Ride Latino, Gaithersburg, MD

• Drove safely and obeyed traffic laws to avoid accidents and injuries. Checked oil, fuel and other fluid levels to keep vehicles in good working condition and avoid breakdowns.

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• Navigated difficult driving conditions safely, prioritizing passenger well-being at all times. Picked up and transported passengers to destinations by following fast and safe routes to provide good customer service.

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Ensured timely arrivals for clients by utilizing GPS technology and knowledge of local traffic patterns.

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Increased customer loyalty with excellent communication skills and a professional demeanor.

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• Arrived on time to customer appointments.

Improved passenger satisfaction by providing friendly and efficient service during taxi rides.

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FOREMAN ELECTRICIAN 02/2019 to 10/2022

Dmv Electric, Dmv

Maintained safety standards with regular inspections and adherence to regulations, reducing workplace accidents.

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Enhanced project efficiency by delegating tasks and efficiently managing a team of electricians.

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Improved team performance through consistent training and skill development for all electricians under supervision.

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Conducted thorough evaluations of electrical systems to identify potential issues or areas in need of improvement.

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Analyzed blueprints to determine where to run wires, install electrical outlets and connect wires to central circuit panels.

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EDUCATION

Mentored junior electricians in best practices, fostering an environment conducive to professional growth and skill enhancement.

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Established strong relationships with clients through excellent communication skills and prompt issue resolution.

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• Professional team work.

ELECTRICIAN 11/2015 to 02/2019

K&K Electric, Gaithersburg, MD

Worked from ladders, scaffolds and lifts to install, maintain, or repair electrical wiring equipment and lighting fixtures in ceilings, on roofs and on towers.

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• Installed and wired electrical transformers, service panels, and circuit breakers. Installed, maintained, repaired, and tested equipment for electricity generation and utilization.

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Planned layout and installation of electrical wiring, equipment, and fixtures based on specifications and applicable code.

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• Used testing instruments such as ohmmeters, voltmeters, ammeters, and multimeters. APPRENTICE ELECTRICIAN 08/2012 to 11/2015

Jfj Electric, Dmv

• Pulled wire through conduits and through holes in walls and floors.

• Organized materials and tools in to maintain clean and neat work areas. Kept tools and materials organized, contributing to a clean and safe work area for all team members throughout each project''s duration.

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Followed all safety procedures and guidelines to promote safety while working on electrical systems.

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CASHIER 05/2011 to 07/2012

The Big Greek Cafe, Olney, MD

• Greeted customers entering store and responded promptly to customer needs.

• Welcomed customers and helped determine their needs. Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

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Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

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• Helped customers complete purchases, locate items, and join reward programs.

• Restocked and organized merchandise in front lanes.

• Assisted customers with returns, refunds and resolving transaction issues.

• Counted money in cash drawers at beginning and end of shifts to maintain accuracy. High School Diploma : 06/2012

Magruder High School - Derwood, MD

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