Real Estate Customer Service

CHERYL COLSCH

*** ******* **** ********@***.***

NAPLES, FLORIDA 34114 ********@*****.***

941-***-**** CELL

EDUCATION

High School diploma- 1987

New Hampton, Iowa

AIC, American Institute of Commerce, studied Business Accounting; 4.0 GPA transferred to NICC, Northeast Iowa Community College in Calmar- 4.0 GPA

Had to move family 3 months prior to graduation with only a couple minor classes left, and on presidents list at both colleges.

Property and casualty classes

Customer service certificate in WI

Real Estate licenses in Fl, Wi and MN

Collection agent certified in WI

Accident and Health licensed in Wi

Computer programming at IBM in Rochester MN certificate/was admin assistant to CEO

Sales certified in Wi, top sales at Centurylink in WI for Midwest area

Continuing Education with real estate covering every aspect in real estate knowledge, different every two years.

EXPERIENCE:

RECEPTIONIST- ADMINISTRATIVE ASSISTANT- PINNACLE USA (PINNACLE POOLS)

MARCH 25, 2024- PRESENT

ANSWERING THE MULTI-LINE PHONE AND DIRECT CALLS TO THE PROPER PERSON WITHIN THE CORRECT DEPARTMENTS, TAKING DETAILED MESSAGES AND EMAILING WHEN THE ADMINISTRATOR IS NOT AVAILABLE.

DATA ENTRY, FILING, HANDLING CORRESPONDENCE, ASSISTING OTHER EMPLOYEES WITH PROJECTS, ADMISITRATIVE PROCESSING DOCUMENTS TO CORRECT PERSONNEL.

ORDERING SUPPLIES WHEN NEEDED, KEEPING INVENTORY OF OFFICE SUPPLIES, EMPLOYEES UNIFORMS, INVENTORY OF OTHER NEEDED ITEMS TO KEEP THE OFFICE RUNNING SMOOTHLY SUPPLYING THE OFFICE CLEANERS, AND OTHER OUTSIDE EMPLOYEES STOCKED WITH NEEDED ITEMS TO KEEP OUR OFFICE IN FULL RUNNING CAPACITY.

KEEPING A TALLY ON THE CREW, SUPERVISORS AND WORKERS SHIRTS/UNIFORM SHIRTS IN EACH DEPARTMENT AND ORDER MORE WHEN NEEDED, SUPPLYING EMPLOYEES NEW ONES WHEN NEEDED TO LOOK PROFESSIONAL.

MADE SURE THE BREAKROOMS, CONFERENCE ROOMS, PRIVATE CONFERENCE ROOMS OF THE PRESIDENT AND VICE PRESIDENT, AND THE THREE OTHER BREAK ROOMS OF THE EMPLOYEES WERE STOCKED AND ORGANIZED.

OPEN/UNLOCK THE FRONT OFFICE DOORS TO THE PUBLIC IN THE MORNING, GET THE MAIL WITH PASSING IT OUT TO CORRECT SUPERVISORS IN EACH DEPARTMENT DEPENDING ON WHOSE MAIL IT GOES TO.

TURN ON TV’S ADVERTISING THE WORK DONE AND PROJECTS, COMMERCIAL AND RESIDENTIAL PORTRAYING DIFFERENT POOLS, SPA’S, FOUNTAINS ETC THAT WAS DOWNLOADED ON THE USB OF THE PHOTO GALLERY, MAKE SURE THE FRONT OF THE OFFICE SITTING ROOM WAS PRESENTABLE.

MAINTAIN PRINTER AND COPIER SPREADSHEETS, METER READINGS OF EACH PRINTER IN EACH DEPARTMENT.

KEEP A DNW (DO NOT WORK WITH) AND A VIP (VERY IMPORTANT PERSON) LIST ON HAND AND UPDATED AT ALL TIMES.

ENSURE ALL CONFERENCE ROOMS ARE ORGANIZED, INTERNET WORKING, STOCKED WITH COFFEE/WATER AND PUT BACK NICELY AGAIN AFTER BEING USED.

ASSIST OTHER DEPARTMENTS WITH PROJECT BINDERS PUTTING JOBS TOGETHER WITH BINDERS AND EACH STEP OF THE JOB PROJECT TO PORTRAY EACH STEP TO GO INTO PRODUCTION.

ASSIST ENGINEER WITH AUTO CAD AND HELPING HER PUT HER DOCUMENTS AND BLUE PRINTS TOGETHER TO GET TO THE NEXT DEPARTMENT FOR PRODUCTION.

ALWAYS ASSISTING OTHERS IN EACH DEPARTMENT TO HELP RUN A SMOOTH RUNNING COMPANY IN EACH DEPARTMENT EITHER IT BE IN RESIDENTIAL, LENNAR, OR COMMERCIAL.

GREET EACH PERSON WALKING THRU THE DOOR WITH A SMILE AND A WELCOME, SEATING THEM IN THE CONFERENCE ROOM, OFFERING BEVERAGE AND GETTING AHOLD OF THE PERSON THEY ARE WANTING TO MEET WITH

MAKING SURE THE SHOWCASE ROOM IS CLEAN AND PRESENTABLE TO SHOW THE PRODUCTS OF THE INVENTORY PINNACLE POOL HAS TO OFFER SO CUSTOMERS CAN LOOK AT EACH ITEM.

ORGANIZING SUPPLY CLOSET

WORKING WITH OFFICE 365 CREATING WORD DOCUMENTS, XCEL SPREADSHEETS, GRAPHS, CHARTS, FOR ORGANIZATION, CORRECT DATA, AND CORRESPONDING WITH COMPTROLLER, AND ALL OTHER DEPTS ASSISTING THEM.

REALTOR SINCE 2017 – Present licensed

LICENSED IN FLORIDA, WISCONSIN AND MINNESOTA

True Customer service, following the code of ethics, A member of the NABOR in Naples, FL. Also a Member of the National Association of Realtors, Was a member of the board in lacrosse

area Realtors association, Department of Commerce in Minnesota. Worked with title companies, loan officers, other agents, county appraisers, inspectors, county assessors, Brokers, other Realtors, and agents. Working with buyers and homeowners to successfully help people make their dreams come true, whether it is buying or selling. Our clients came first and by working together with others were able to achieve top sales and listing agent. buy and sell homes working with others for successful closings. I also belong to NAR and to Naples area board of Realtors in Naples, FL . Worked with Buyers Agencies, and as a transactional agent in Florida. Keeping up with continuing ed requirements and helping people to achieve their dreams of their wants and needs in properties, from families, to investors, to snow birds, to rentals, and vacation properties. Plus duties of a Realtor in each state and knowing the job responsibilities in each and every aspect to perform in the best capacity with all the job duties of being a Realtor on all sides of customers wants and needs that I was hired to do.

ELS (Fish Tale Marina) Fort Myers Beach Feb of 2021- October of 2021

Administrative Assistant

From 2021 to the end of the year of 2021

Filed, worked with specific programs for storage of boats(Dockmaster) and yachts, docking, office work, office 365 programs, answering the multi-line phones. Deposits of the marina and the store, worked at the store as a cashier and dock hand on the weekends. Answering phones, booking boating trips, helping customers with fishing tackle, live bait, clothing, and helping them fill their boats up with gas at the docks. Very busy but pleasant place to work.

Greeted customers, made sure all their wants and needs were met. Also worked in the store on weekends to help the crew out that was short staffed, teamwork. Customer service, ringing merchandise up, stocking shelves, and helping on the docks.

I had to leave to go up north to be with my mom during her last months of battling cancer.

Ashley Furniture Customer Service Delivery Confirmation Department 02/01/2016

Answer Phones helping customers with different issues

Work on technician support orders

Customer service

Confirming delivery with customers

Advising Customers of what to expect with delivery

Calling and advising customers of delivery dates and time frames

Running dispatch track and Ashley programs for their markets

Multi-tasking with many different programs while being on the phone

De-escalating upset customers

Ordering parts

Entering equal exchanges

Following up with customers on parts orders and delivery

Ordering parts and receiving pictures of damaged furniture

Multi-tasking between programs to help with whatever customers need or asking about

Manually dialing to confirm delivery with customers

References:

Rhonda McCaw 239- 919-2472

John Buckingham 507-***-****

Kevin Panzerella 239-***-****

Danelle Chiarini 507-***-****

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