Customer Service House Cleaner
Resume:
April Rower
**********@*****.***
Work Experience
House Cleaner
self employeed-Ponca City, OK
November 2023 to Present
• Collaborated with clients to understand their specific cleaning needs and preferences
• Provided exceptional customer service by addressing client concerns promptly and professionally
• Performed thorough cleaning of residential properties, including dusting, vacuuming, mopping floors, and sanitizing surfaces
• Maintained high standards of cleanliness and attention to detail in all assigned tasks
• Utilized various cleaning tools and equipment effectively to achieve optimal results
• Worked independently with minimal supervision while maintaining a high level of productivity
• Demonstrated flexibility in accommodating schedule changes or additional cleaning requests from clients
• Ensured compliance with health regulations related to sanitation procedures in residential settings
• Safely operated power tools such as vacuum cleaners, floor polishers, steam cleaners etc
• Closely inspected work areas after completion to ensure all tasks were performed to the highest standards
• Maintained a clean and organized work environment, including storage areas for equipment and supplies
Automotive Service Advisor
Stuteville Auto Group-Ponca City, OK
November 2018 to June 2023
• Effectively communicated with customers to explain recommended repairs and maintenance, ensuring transparency and building trust
• Managed a high volume of incoming calls and inquiries, addressing customer concerns and scheduling appointments in a timely manner
• Collaborated with technicians to ensure accurate diagnosis of vehicle issues and provided detailed information to customers regarding repair timelines
• Utilized extensive knowledge of automotive parts and services to accurately estimate costs for repairs and maintenance
• Consistently met or exceeded monthly sales targets by upselling additional services based on customer needs
• Maintained thorough documentation of customer interactions, service history, and repair orders using CRM software
• Resolved customer complaints or issues promptly and effectively, ensuring complete satisfaction with the resolution
• Coordinated with vendors to order necessary parts for repairs while maintaining cost-effectiveness for the dealership/service center
• Assisted in training new service advisors on company policies, procedures, and best practices for delivering excellent customer service
• Developed strong relationships with repeat customers through personalized attention leading to an increase in returning business by XX%
• Streamlined the appointment scheduling process by implementing an online booking system resulting in a XX% reduction in wait times for customers
• Collaborated cross-functionally with the parts department to optimize inventory levels resulting in a decrease of backorders by XX%
• Mentored junior team members providing guidance on effective communication strategies leading to improved customer satisfaction scores
• Demonstrated exceptional problem-solving skills when handling complex customer issues resulting in a XX% decrease in escalated complaints
• Served as a liaison between customers and technicians throughout the repair process, ensuring clear communication and understanding of expectations
• Cultivated positive relationships with insurance companies for seamless processing of claims related repairs
• Collaborated with the sales department to provide accurate trade-in valuations for customers considering purchasing a new vehicle
• Created detailed estimates for repairs, including labor costs, parts pricing, and timeframes
• Managed customer complaints or concerns promptly and effectively, ensuring complete satisfaction with the resolution
Assistant Manager
FOOD PYRAMID-Ponca City, OK
August 2009 to September 2018
• Assisted in the management of daily operations, ensuring smooth and efficient workflow
• Supervised and trained a team of XX employees, providing guidance and support to maximize productivity
• Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
• Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
• Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
• Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations
• Developed strong relationships with vendors and suppliers, negotiating favorable terms for procurement of goods
• Analyzed sales data to identify trends and opportunities for improvement, implementing effective strategies accordingly
• Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
• Monitored employee performance through regular evaluations, providing constructive feedback for professional development
• Ensured compliance with health & safety regulations by conducting regular inspections and implementing corrective actions when necessary
• Developed employee schedules based on business needs while optimizing staffing levels during peak hours
• Coordinated special events or promotions within budget constraints while exceeding customer expectations
• Utilized POS systems effectively to process orders accurately while maintaining a high level of efficiency
• Collaborated with the management team to develop and implement operational policies and procedures
• Managed inventory levels, ensuring adequate stock availability while minimizing excess or obsolete items
• Maintained a clean and organized work environment, adhering to sanitation guidelines for food safety compliance
• Collaborated with vendors to negotiate favorable pricing terms resulting in cost savings of XX%
• Investigated discrepancies or issues related to cash handling or inventory management, implementing corrective actions as needed
• Assisted customers with inquiries or concerns regarding products/services while providing exceptional customer service experience
• Demonstrated strong leadership skills by motivating team members towards achieving individual/team targets/goals
• Served as a point of contact for escalated customer complaints/issues resolving them promptly & effectively
Education
High school diploma
Ponca City High School - Ponca City, OK
August 2009 to May 2013
Skills
• Auto Estimating
• Upselling
• Residential Cleaning
• Food Safety
• POS
• Budgeting
• Profit & Loss
• Negotiation
• Sales
• Purchasing
• Inventory Control
• Assistant Manager Experience
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