Home Health Intake Coordinator

Veronica Contreras

Experience

Intake Coordinator All County Home Health and Hospice, San Antonio, Texas JUN '24 - PRESENT

MDCP Service Coordinator Community First Health Plans, San Antonio, TX JAN '23 - JUN '24

Authorization Specialist Lifespan Home Health, San Antonio, TX MAY '21 - DEC '22

210-***-**** *******************@******.*** San Antonio, Texas 78221 Hardworking Intake Coordinator with strong organizational skills and methodical approach to managing client intake processes. Brings thorough knowledge in data entry, client assessment, and documentation, ensuring minimal errors and timely task completion. Values order and results, contributing to efficient workflow and reliable client service. Seeking role as Intake Coordinator, offering solid work ethic and detail-oriented mindset. Determined patient eligibility by reviewing patient documentation for completeness and accuracy. Facilitated communication between the referring agency, family members and others involved in the process of providing care for patients.

Scheduled and coordinated patient intake appointments, verifying insurance coverage and obtaining necessary authorizations.

Actively participated in team meetings, trainings, and workshops related to patient intake processes. Responsible for weekly reports of all referrals received. Communicate with all nursing staff for weekly availability. Coordinated with multiple departments to ensure operations remained organized and efficient. Responded to customer inquiries in a timely and professional manner. Resolved complex issues quickly and efficiently while maintaining professionalism. Provided excellent customer service to clients and colleagues using strong communication skills. Reviewed all requests for minor home modifications and adaptive aides received by fax and clinical staff. Collected all necessary information needed for clinical review and medical determination. Processed and completed authorizations on all approved requests. Processed prior authorizations requests within established time frames. Provided excellent customer service to patients via phone, email, or in person inquiries. Prepared and processed authorization forms for various insurance companies, ensuring accuracy of information.

Verified insurance on all new and current patients. Explained home health benefits to patients and collect payments as needed. Star Kids Service Coordinator Community First Health Plans, San Antonio, TX JUL '17 - AUG '20

Authorization and Therapy Coordinator Brit-Tex Nursing Services, San Antonio, TX JAN '15 - JUL '17

Skills

Scheduling appointments Insurance Verification Patient Scheduling Charting and clinical documentation Multitasking and Organization Attention to Detail Time Management Knowledge of all HIPPA regulations References

References available upon request

Languages

Obtained precertification on new patients for home health services and reauthorization on current patients. Worked with billing department on write off list and attend weekly billing meetings. Coordinated with multiple departments to ensure operations remained organized and efficient. Responded to customer inquiries in a timely and professional manner. Resolved complex issues quickly and efficiently while maintaining professionalism. Review and sorted all incoming referral requests to proper departments. Verified insurance eligibility and requested missing information. Communicated with hospital case managers for inpatient referral requests. Maintained accurate records of client information, appointments, treatments, and outcomes according to HIPAA guidelines.

Collaborated with therapists to develop individualized treatment plans that addressed the needs of each patient.

Organized educational seminars related to therapeutic treatments or services offered at the facility. Interpreted insurance coverage requirements for patients seeking reimbursement for therapy services. Performed administrative duties such as scheduling appointments, managing billing information, and responding to inquiries from patients and families. Participated in professional development activities relating to therapeutic practices or processes. Coordinated with other departments within the healthcare organization to ensure seamless communication between providers.

Conducted regular meetings with therapists to review cases and discuss any changes or updates needed in treatment plans.

Facilitated communication between patients and their families during therapy sessions. Spanish

Fluent

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