Customer Service Front Desk
Resume:
STONE MOUNTAIN, US, ***** • ****************@*****.*** •
DEMETRIA CULVER
PROFESSIONAL SUMMARY
Seeking work in Customer Service/Guest service Front desk distributing employment that is in Atlanta, GA. Willing to work any shift, full or part time. 5-10 years' experience in Customer Service, Front Desk/work from home remote. Willing to relocate: Anywhere. Authorized to work in the US for any employer. EMPLOYMENT HISTORY
FRONT DESK MEDICAL RECEPTIONIST Jul 2015 - Present Bliss Med Spa Atlanta, GA
• Warmly greet every guest upon arrival, ensuring a welcoming and friendly environment.
• Assist in enhancing clients physical health, alleviate stress, and contribute to their overall sense of well-being.
• Strong interest in the skincare, beauty, and wellness industries
• assist customers, handle money, transactions, stocked shelves, clean front of store to keep clean greet customers in a friendly manner
• provide service by phone and at register
• Completed all items listed on shifts checklist
• Opening and/or closing of the locker room
• Provided accurate information on our array of products, services, and best-value options
• Monitored and recorded top customer grievances with details about frequency and seriousness using an Excel sheet.
• Actively evaluated employee engagement to ensure employees were involved and satisfied, resulting in a 25% rise in employee satisfaction in FY
• Developed effective strategies to market consumers' goods and services
• Promptly handled Many customer support calls and addressed concerns about facilities, product mishaps, offers, and billing per day with a 95% customer satisfaction rate.
• Provide information about services, treatments, and the spa’s offerings
• Appointment Management: Schedule, reschedule, and confirm client appointments using our booking system
• Handle appointment cancellations and no-shows professionally
• Administrative Support: Perform various administrative tasks, including answering phone calls, responding to emails, and managing client records
• Ensure that all client information is accurate and up-to-date
• Customer Service: Address and resolve any client concerns, complaints, or special requests in a prompt and courteous manner
• Ensure a high level of client satisfaction at all times
• Billing, Payments And Claims: Process client payments, manage transactions, and handle any billing issues or discrepancies Dealing With Claims And Insurance Benefits
• Facility Maintenance: Ensure that the reception area and client waiting areas are clean, organized, and well-stocked
• Report any maintenance issues to the appropriate personnel
• Team Collaboration: Work closely with estheticians, medical professionals, and other staff members to coordinate client appointments and ensure smooth operation
BANK TELLER/CUSTOMER SERVICE REPRESENTATIVE Apr 2019 - Apr 2023 Logix Federal Credit Union Atlanta, GA
• Attention-to-detail.
• Problem-solving skills
• Good knowledge of numbers and accounts.
• Sales skills
• Recording transactions, which involves logging checks and preparing
• Opening new accounts and helping with loan applications
• Keeping customers’ personal information confidential
• Communicating with other bank team members
• Written and verbal communication skills
• Organization skills
• Time-management skills
• Teamwork skills
• Multitasking skills
• The ability to process transactions quickly and accurately in a fast-paced environment
• Computer literacy
• Exceptional customer service abilities to adequately address customer inquiries and questions and to promote the bank’s services
• Processed daily client transactions, including deposits, withdrawals, money transfers, loan payments, and selling cashier's check
• Data Entry
• Transferring hard-copy information to software
• Virtual assistance
• Updating MS Excel sheets
• Raw data conversion and data input
CHAUFFEUR/DRIVER Dec 2018 - Apr 2021
Safeway Drivers Atlanta, GA
• Responsible for picking up clients at their place of residence and dropping off at their destination
• Assured that the vehicle is maintained in excellent condition and is cleaned regularly.
• Planning daily delivery routes, conducting extended or overnight trips when required.
• Maintained a clean and safe transportation environment for all passengers.
• Maintain a professional personal appearance & demeanor.
• Operate vehicle in a safety oriented manner while maintaining a high comfort level. EDUCATION
HIGH SCHOOL DIPLOMA
Cedar Grove High School Ellenwood, GA
SKILLS
English, Inside sales, Microsoft Excel, Data entry, Management, Technical support, MS Office, Windows Vista/XP, Time management, Driver, Microsoft Powerpoint, PowerPoint, Access, Customer Service Expert, Organizational skills, Typing, Customer support, Excel, Microsoft Office, Driving, Communication skills, Account management, fast learner, Project management, Word, Outlook, Microsoft Word, Customer service, Sales, Computer skills. ADDITIONAL INFORMATION
CERTIFICATIONS AND LICENSES
Driver's License
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