Customer Service Commercial Cleaning
Resume:
Stephanie Lembcke
Server
Sarasota, FL *****
********************@*****.***
Hello! My Name is Stephanie Lembcke. First let me start off with telling you a little bit about my employment backround and job duites that I have performed all through out my life. I have been working in the food and beverage industry for an extended amount of time. I enjoy every benefit this industry has to offer. Yes, I absolutely enjoy my work always ensuring that my guests are having a good time. I will do whatever what it takes to achive this goal every day. While taking care of my guests I take the extra stride to ensure they enjoy thier experience. I'm dedicated to the guests making new memories and leaving with a smile. Then I know I've done my job to the fullest of my abilities. In my book, the customer is always right and remains number one. I take pride in my profession and organization is very important to me. Maintaining a Clean work area is a must and I wouldn't have it any other way. I stay orginized, clean, and focused on the patron as well as my job duites that need to be performed. I'm always open to learning new things that will enable me to ensure that I'm doing my job to best my ability as well as ensuring my guests satisfaction. One of my main foucus is that I optimize my tip income while having have. I don't mind working hard and staying busy while on the clock . Meeting, greeting, and conversing with different people from all over the world is such a honor to me. This world is a big place and has many hidden treasures. This business has taught me an abundance of diverse skills and I would say it played a big part in making me the person that I am today. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Residential/Commercial Cleaning
Self employed sole propietor-Sarasota, FL
January 2015 to Present
• I work for myself and I have numerous different account's that I manage.
• I have maintained my business since the beginning of the covid restrictions but most of my clientele were already established established before covid.
• The pandemic has really taken a financial toll on my business.
• I'm beginning to finally see improv.ent in the market.
• I am always looking for new accounts to secure and beside's taking care of my own house and raising two children which is a full time job.
• I'm staying busy maintaining my business.to take care of me and my family. Server
Bearded Clam-Sarasota, FL
January 2011 to April 2019
1. Get to work on time which is 15 minutes early.
2. Clock into the point of sale system.
3. Prep work station that I'm assigned.
4. Greet co-workers.
5. Greet patrons with a smile and scripted greeting while building raport. 6. Go over and upsell specials.
7. Attempt to take the ladies order first.
8. Answer all questions with a smile. Upsell, upsell, upsell. Alcohol sales are paramount. 9. Make more rounds to my tables than necessary in order to ensure optimal customer satisfaction. 10. Gracefully issue the check typically to the older male at the table and thank the patrons. 11. Make sure the tables are cleared promptly and properly. 12. Roll silverware.
13. Cash/tip out.
14. Audit tickets before submitting them.
15. Sign out of P.O.S..
16. Double check everything is done properly.
17. Abide to dress code.
18. Maintain a no profanity vocabulary.
19. Keep proper communication with co-workers.
Server
Half Shell Oyster-Sarasota, FL
November 2011 to June 2016
• Greet guests and present menus.
• Respond to any questions regarding menu items.
• Serve food, beverages, and accommodate special requests.
• Check regularly with guests to make sure that they are enjoying their meals and take necessary actions to resolve any complaints.
• Informed patrons of each daily special.
• Break down a variety of menu items and how they are prepared by describing cooking methods.
• Remove dishes and glasses away from tables.
• Prepare tickets.
• Stock service areas with supplies including coffee, food, tableware and linens. Server
Marina Jacks-Sarasota, FL
August 2008 to December 2012
1. Greet guests, accompanied them to their tables. 2. Present menus and responded to any questions regarding menu items. 3. Serve food and beverages.
4. Check regularly with guests to make sure that they are enjoying their meals and took necessary action to resolve any complaints.
5. Explain how a variety of menu items are prepared by describing cooking methods.
• Prepare list of overall meal cost along with sales taxes.
• Stock service areas with supplies including coffee, food, tableware and linens. Sever/bartender/server manager
Sharions At The Meadows-Sarasota, FL
January 2005 to February 2007
• Present menus and responded to any questions regarding the menu items
• Serve food and beverages
• Explain a variety of menus items, how they are prepared and cooking methods
• Take dishes and glasses away from tables and counters and transferred them to the kitchen
• Prepare a list of overall meal cost along with sales tax
• Stock service area with supplies including coffee, food, tableware and linens
• Paper work that's included schedule's, payroll and deliveries Kirby Sales
West Central-Bradenton, FL
February 2002 to March 2004
Door to door sales
• Circulated among potential customers traveling by van or car
• Persuaded customers on phone or by travel to purchase merchandise
• Set up and demonstrated how merchandise works piece by piece
• Attended sales rallies Also Before entering the field would have a morning meeting to encourage fellow employees to stay positive while in field, also discuss sales from the previous day. Education
High school diploma or GED
Victor High School - Victor, NY
July 1994 to May 2017
Nails in Nails and skin
MTI College - Bradenton, FL
August 2006 to December 2006
Skills
• Server
• Customer Service
• Sales
• training
• POS
• fast learner
• Organizational Skills
• Cooking
• Word
• Microsoft Office
• Powerpoint
• MS Office
• Microsoft Excel
• Restaurant Experience
• Bartender Experience
• Serving Experience
• Cleaning Experience
• Laundry
• Door-to-Door Experience
• Nail Care
• Residential Cleaning
• Cash Handling
• Food Service
• Host/Hostess
• Commercial Cleaning
• Restaurant Management
• Front Desk
• Payroll
• Food Preparation
• Retail Sales
• Cashiering
• Kitchen Experience
• Office Management
• Management
• Makeup Application
• Banquet Experience
• Catering
• Upselling
• Caregiving
• Customer service
• Cash handling
• Sales
• POS
• Training & development
Certifications and Licenses
Nail and skin
March 2007 to Present
Able to perform manicures and pedicures. Acrillic nails,many different types a lot of services at Professional salons and or from my own business.
food handler certificate
Driver's License
TABC Certified
Bartender License
Food Handler Certification
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